This by far has been the worst experience in customer response and service at a hotel in my life. The complaint is in the direct result of the unidentifiable stains on the shower curtain liner. The shower curtains in the bathroom had what appeared to be blood and mold at the bottom. I’m not certain but it was not safe to touch or have it touch you. I called the front desk and ask them to change the curtain ASAP. As a matter of record I called 3 times with the same response which was no response. The call to action did not happen at all for the entire stay and the next morning the front desk apologized and said that I would have to call the General Manager Monday morning to record the complaint. The GM who goes by the name of Zach told me after inspecting the room which by amazement housecleaning still had not changed the curtain “I would not take a shower in that bathroom” and that not compensation would be awarded to you and that final. The room rate was for 169.00 for a poor staff, worse management system and a room that the shower was unusable. The hotel management should be fired and employee’s service training initiated immediately. I will contact the health department to identify the stains in the shower. This will fall in line on not only a complaint but public safety and the city need to inspect the hotel immediately for such a legitimate issue
- Official Description (provided by the hotel):
- The Avalon Hotel is, without exception, a luxurious conference quality hotel. Located in the heart of downtown Erie, our exquisite ballrooms & smaller private rooms will accommodate 20 to 1000 for showers, concerts, receptions, conventions, meetings & much more! Whether you are looking for a modern traditional wedding, daily meetings with custom menus or overnight accommodations the Avalon is the place to be. ... more less
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- Also Known As:
- The Avalon Hotel Erie
- Avalon Hotel Erie