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“Not Great...” 3 of 5 bubbles
Review of Clarion Hotel Bel-Aire Conf. Ctr.

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Clarion Hotel Bel-Aire Conf. Ctr.
Ranked #28 of 38 Hotels in Erie
Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not Great...”
3 of 5 bubbles Reviewed November 12, 2013

As you pull up to the hotel, while the neighbourhood seems really sketchy, the outside looks nice...but then you go inside and it's really run down and not very nice. The hallways are dark and dingy and even though it's a non-smoking hotel guests were still smoking (you could see a haze in the hallways) and made the rooms smell. The carpets are dirty and our heater/AC didn't work well (it was boiling hot in the room). As a place to crash...it was fine...but overall we tried to stay out and about as much as possible so we didn't have to hang out here. I reserved two rooms (they have tons of adjoining rooms) and I booked about 5 weeks prior to our stay and our rooms were on separate floors. We asked if we could be moved and they told us we would have to beg the people beside us to move - but they wouldn't tell us if they were checked in or not. We just left it alone and stayed on separate floors.

  • Stayed November 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Lindsay P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry S, General Manager at Clarion Hotel Bel-Aire Conf. Ctr., responded to this review, March 3, 2014
Thank you kindly for sending feedback regarding your stay. We apologize for not granting your requests and are saddened that your overall experience was unpleasant. Prior to your next stay with us, we ask you to please call the hotel directly to request adjoining rooms. We do have a very limited number of rooms that adjoin, along with several room types that offer none at all. Our staff is very dedicated to seeing that as many requests as possible do get granted. Again, we want to apologize for providing you with a less than exceptional stay. We look forward to providing you excellent customer service during your future stays.
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238 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
WESTON
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 4, 2013

My husband and I were using our Choice Privilege points so we planned a little get away. We have been to Erie before and like it. And we have stayed at the Clarion before. Nice place. When I booked the room I did not even notice that I was booking a Business Suite. So when we arrived and checked in. We were given 2 sets of room keys. 1 set was for the room with a King bed and the other was for a sitting room. There was a couch, loveseat, a chair, a dining room table with 4 chairs and a wet bar. It was a great surprise. In our room the fridge did not work and the microwave was making noises so I unplugged it. But we had the fridge in the other room so it was okay. I told the lady at the desk upon checkout so I hope they got it fixed for the next guests. Breakfast was very good. We will be back again.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wcoult
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry S, General Manager at Clarion Hotel Bel-Aire Conf. Ctr., responded to this review, March 3, 2014
Thank you for the kind words regarding your stay! It is always a pleasure to receive such positive feedback. The pleasure is in truly knowing that we have provided excellent customer service as well as a quality product. We are very pleased to hear you enjoyed the rooms and our breakfast buffet. We look forward to seeing your during your next visit!
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Penfield, Pennsylvania
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 30, 2013

We were there for a conference. We ate at Victors and the food was really good. The only thing I was disappointed in was I did not have time to use the pool or hot tub. We had a good breakfast and staff was very friendly and helpful.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank forestmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry S, General Manager at Clarion Hotel Bel-Aire Conf. Ctr., responded to this review, March 3, 2014
Thank you kindly for reviewing the Clarion Hotel! We are so pleased to hear you enjoyed your dining experience at Victor's. We look forward to your next visit!
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Pennsylvania
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed September 24, 2013

We stayed overnight at the Clarion Hotel in Erie on Sept. 21st. I had looked at reviews before we went and saw that many had been written saying that the hotel was dirty, confusing, old and for readers to not stay there. This was not the experience we had! We found the staff at the check in desk extremely pleasant and friendly, and they gave us a detailed map of the hotel grounds so we knew how to find our room. Granted, this is a hotel that has several different sections to it, but all the hallways are well marked and well lit and we had no trouble finding our way. In our travels we passed the indoor pool which we noted to be very clean and it seemed to be a place for families to take their children for entertainment...it was full of happy children splashing and swimming. We were in Area C and our room was on the 3rd floor. Our room was very, very nice, and had been updated with the newest style of pillows, bedding and flat screen t.v. We had a fridge and a microwave, and the bathroom was large and very clean, as was the room. No complaints there at all. We didn't eat dinner at the restaurant located inside the hotel, Victor's, choosing instead to walk next door to Joe Roots, which is a good place to eat in Erie, btw. The shower in the morning worked fine and the towels were plentiful and of a good quality. I had read that the breakfast offered in Victor's in the morning was horrible, but we did go check it out the next morning and can't see what anyone is complaining about at all. For $5.30 you can make a waffle or a pancake, have scrambled eggs, bacon, sausage, french toast, fruit, cereals, pastries, cereals, juices, coffee and tea. Everything was hot and was being refilled as fast as it was being eaten up. Staff was attentive and helpful there as well. So all in all, if you ask us, this place was a go and we would not hesitate to book into it again.

  • Stayed September 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank salanay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry S, General Manager at Clarion Hotel Bel-Aire Conf. Ctr., responded to this review, March 3, 2014
Thank you so much for sharing your experience! We are so glad to hear that you enjoyed our hot breakfast buffet as well as your entire stay. We look forward to your future visits with us and invite you to stay for dinner as well! We have a tremendous chef and a wonderful new spring menu due out very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh,Pa.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 22, 2013

Great hotel with a beautiful indoor pool and First Class restaurant,Victors. Outstanding service from the front desk, to staff,to waitresses.The only Hotel my wife and I stay at when visiting Presque Isle in Erie,Pa. Every staff person at this facility goes out of their way to make you feel welcome and comfortable.HIGHLY RECOMMEND!

  • Stayed September 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank jimmythejet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry S, General Manager at Clarion Hotel Bel-Aire Conf. Ctr., responded to this review, March 3, 2014
Thank you for the kind words of praise! It is a terrific feeling to know our staff took such good care of you during your stay. We look forward to your return visits and your continual enjoyment of Victor's Restaurant and the facilities within the Clarion Hotel. See you soon!
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Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed September 8, 2013

I have never smelled such horrible water coming out of a tap as I did at this hotel, but the coffee was the best of all the Choicepoints we visited this vacation. Go figure!

This is an older, rehabbed hotel with additional drive-up motel rooms. Navigating through it was like trying to figure one's way out of a maze. We were pleasantly surprised by the microwave and fridge in the room, which were not mentioned in the booking description. The central pool area is surrounded by double decker hotel rooms and has a vintage California feel, which is kind of charming. Nice wooden barroom. Did not like having to pay $5.30 per person for a breakfast which was not substantially different than what other Choicepoint hotels offer for free.

Entering and leaving the hotel parking lot was difficult, namely because West 8th Street is way too built up; the traffic is terrible. That being said, this hotel was only a block away from stunning Presque Isle State Park.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TravelingTrioFromCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry S, General Manager at Clarion Hotel Bel-Aire Conf. Ctr., responded to this review, March 17, 2014
Thank you kindly for reviewing your visit to the Clarion. Your comments do help us know what we need to improve upon. We are pleased to hear you received a room equipped with a microwave and refridgerator and enjoyed our coffee. We thank you for choosing the Clarion Lake Erie and look forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Bel-Aire Conf. Ctr.

Property: Clarion Hotel Bel-Aire Conf. Ctr.
Address: 2800 W 8th Street, Erie, PA 16505
Phone Number:
Location: United States > Pennsylvania > Erie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 38 Hotels in Erie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel Bel-Aire Conf. Ctr. 3*
Number of rooms: 131
Official Description (provided by the hotel):
The Bel-Aire Clarion is a full-service, locally owned hotel that offers conference rooms and banquet space to accommodate up to 360 people. We have 131 guest rooms, which includes four suites and a parlor. Our hotel facilities comprise an exercise room, a sauna, an indoor atrium pool, and Jacuzzi. We offer off property catering and in-house dining. Maxi's Restaurant offers a daily full hot breakfast buffet day and is open for dinner Sunday-Saturday. There are nightly drink specials and an increasing number of celebrity bartending events. We also own another Choice Hotels property, Comfort Inn Presque Isle, less than a mile from the Clarion. Our Comfort Inn has 100 guest rooms, especially to assist with large overnight groups.We are half a mile from Waldameer Amusement Park and Waterworld and a mile from the beaches of Presque Isle. Presque Isle boasts seventeen miles of beaches and biking and walking trails. The Millcreek Mall, fourth largest mall in America, is a quick shuttle or car ride from our hotel.Our location provides us with being the gateway to Erie's main attractions: Presque isle, downtown, and the Millcreek Mall.Bel-Aire Clarion opened in 1961, giving us over 50 years in business. ... more   less 
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Also Known As:
Clarion Hotel Erie
Clarion Erie
Erie Clarion

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