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“Overall a Good Stay” 4 of 5 stars
Review of SpringHill Suites Erie

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SpringHill Suites Erie
Ranked #2 of 37 Hotels in Erie
Certificate of Excellence
GreenLeadersSilver level
Toronto, Canada
Level Contributor
120 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Overall a Good Stay”
4 of 5 stars Reviewed May 21, 2013

We just returned from a weekend break in Erie and stayed at the Springhill Suites.

The hotel is well located, very close to the Millcreek Mall and set back from the busy main road.

This was our fiurs time at a Springhill Suites, so we did not know what to fully expect. The hotel grounds were clean and there was plenty of parking. The lobby area was pleasant and they had coffee/tea in the lobby all the time, which is always good!

The room we booked was not quite what we had expected, as we booked a one bedroom suite, but it was all one big room, with only a half wall separating the lounge area and the bed. Our kids shared the sofabed, which was fairly small and was not ready for our arrival. I had to ask the reception for a new blanket, pillows and sheets, which were duly brought up to the room.

The room overall was OK, if a bit small (think normal hotel room size). It had 2 TV's, but as the room was shared, it was awkward to have both on at the same time. The A/C although efficient, was quite noisy. BTW, the king bed was large, but VERY soft.

The toiletries were just about adequate and the towels were small and not so great. The bath fixtures were looking old, but the water pressure was good.

One bug-bear I had was breakfast. Although my family enjoyed it, as someone who does not eat eggs, why on earth were both hot items eggs? I underatnd that one should be, buy why both?? My wife and kids enjoyed breakfast, so that was OK.

The pool was nice and not too cold and htere was a small but sunny outside patio area. Our kids really enjoyed the pool.

There are three restaurants within two minutes' walking distance of the hotel, so no need to drive. Another twenty or so within 5 minutes drive. We ate at Cheddars, which was good and well priced.

Overall a good hotel, we will stay here again, but in a room with two queen beds. Not bad for a first stay, given the price.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank GarethParry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil E, General Manager at SpringHill Suites Erie, responded to this review, May 27, 2013
GarethParry
T
hank you for choosing to stay with us and taking your time to provide feedback. Our convenient location to the Millcreek Mall is one of biggest draws to the area. The three restaurants close to the hotel give our guests a variety of dining options I am glad to hear you will stay with us again.

Phil
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513 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Irwin, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 13, 2013

Wedding anniversary this weekend stayed Saturday night. Whirlpool suite was awsome! Clean spottless room .Breakfast and hotel staff were Fantastic! Nice safe area, would not hesitate at all to walk to local restaurants at night. Well lit parking lot..Will definetly stay again.!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kent n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil E, General Manager at SpringHill Suites Erie, responded to this review, May 27, 2013
kent n

I appreciate you taking the time to comment on the cleanliness of our guest rooms. Our staff strives to exceed expectations in customer service. We our glad to here you be back to the SpringHill Suites Marriott in Erie and you noticed our “nice safe area.” Out staff takes great pride in maintaining it!!

Phil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
140 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed May 6, 2013 via mobile

This hotel has everything and it may not be the biggest or grandest but it has it. Free wife, indoor pool, fitness room, free continental breakfast, apples and coffee/tea free all the time. Walking distance of Buffalo Wild Wings, Outback, Tax and Ermas and more. Short drive to downtown bar seen or a 16 dollar cab ride. Fridge and microwave in room with nice seating area. Beds are nice and rooms are cleaned well. Never had any issues in all my stays. This isn't 5 star but a sold 4. Staff is pleasant and helpful. Price for area is reasonable. Have had no reason to stay elsewhere.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank clpjr2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil E, General Manager at SpringHill Suites Erie, responded to this review, May 9, 2013
clpjr2000,

We appreciate your loyalty to our team at the Springhill Suites Marriott in Erie, PA. Thank you for complimenting us on our pleasant and helpful staff. Our team members love the positive feedback online from our guests. They love hearing the positive reviews.

Thank You
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster County, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 27, 2013

This was the best hotel I've been at in a long time. It was clean, modern, quiet, and peaceful. The location is convenient, the price is reasonable, the staff were friendly, and the breakfast was good. I checked in at a time when the hotel was full, they had a lot of kids from Canada there for some type of tournament. The kids were well behaved and I didn't hear a lot of noise. In addition, I received an upgrade of my room which consisted of a whirlpool tub in the middle of the room. It was an amazing stay. I felt like I was in a peaceful resort. It was truly relaxing and I hope to get upgraded again, the next time I'm there.

Room Tip: Ask for the jacuzzi room! :)
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank madlynclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil E, General Manager at SpringHill Suites Erie, responded to this review, April 29, 2013
madlynclay,

Thank you for your comments about our hotel cleanliness and friendly staff. These are two of the areas we take a lot of pride in exceeding guests expectations here at the SpringHill Suites Marriott Erie, PA. We hope to see you back again soon!!

Thank you
Phil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 12, 2013

My husband and I live outside of Cleveland and were looking for a romantic weekend away that wouldn't strain our wallet or car's mileage. Erie is a great choice for anyone in Northeast Ohio, Northwest PA, or Western NY as it centrally located with easy access of the highway and plenty of attractions to entertain for a day or two between shopping, the casino, and state park.

We chose SpringHill Suites as we'd stayed in them before and have always been pleased with the accommodations. This one did not disappoint. Access from the highway is super easy and check-in was a breeze.

We stayed in a King Suite with Jacuzzi Tub - and the whole room was much less than what you'd spend in other cities also within a 2-hour drive (Wheeling, Pittsburgh, Columbus). The room was immaculate, quiet and pretty romantic, actually! Great for a quick little get-away for a couple who isn't looking to break the bank!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank smealy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil E, General Manager at SpringHill Suites Erie, responded to this review, April 29, 2013
Smealy,

I’m happy to hear your enjoyed your recent stay with us and were able to take advantage of our central location to shopping, dining and entertainment. Our staff loves the positive feedback about the Springhill Suites Erie’s cleanliness. I hope to have you back for another romantic getaway soon!!

Thank You
Phil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 11, 2013 via mobile

Love the location and layout of the hotel. Overall I would think that this is a good choice in Erie compared to some others that are older.
Most of the employees seemed to understand customer service. Some of them though seemed a little too casual and need some customer service training.
I would stay again.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Disney1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil E, General Manager at SpringHill Suites Erie, responded to this review, April 14, 2013
Thank you taking your valuable time to review our property. Our convenient location is major determining factor for many of our guest. We continue to strive to be customer service focused. We thank you and for your compliments and will see you again on your next stay.

Thank You,

Phil E.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 11, 2013

This hotel is very conveniently located near the highway, but is a very quiet place to stay. It is extremely clean, and the breakfast was very good. The staff were very welcoming, polite, and helpful. Our only issue was that most of the restaurants around the hotel close at 9 PM. tough to find a place to eat that wasn't fast food at 9:30 PM.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank annie13128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phil E, General Manager at SpringHill Suites Erie, responded to this review, May 28, 2013
Annie12138,

Thank you for staying and taking the time to compliment us on our cleanliness and welcoming staff. The SpringHill Suites Erie is very proud of our reputation of providing top notch customer service. Hope to have you back again very soon.

Phil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Erie

Property: SpringHill Suites Erie
Address: 2087 Interchange Rd, Erie, PA 16509-8315
Location: United States > Pennsylvania > Erie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Erie
#2 Green Hotel in Erie
#3 Family Hotel in Erie
#6 Romantic Hotel in Erie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Erie 3*
Number of rooms: 117
Official Description (provided by the hotel):
Experience the Suite life at the Newly Renovated SpringHill Suites by Marriott in Erie located just 6 miles from the Erie International Airport just off of Interstate 79 minutes from Interstate 90. Your spacious suite awaits you with separate seating, working and sleeping areas. Get your day started right by indulging in your full hot breakfast buffet before shopping nearby Millcreek Mall (tax free clothes and shoes in PA), Summit Towne Center Plaza and Erie Marketplace Plaza. Experience the city at Splash Lagoon, Erie Zoo, Tom Ridge Environmental Center, Presque Isle Downs & Casino and Erie Civic Center, Waldameer Park or escape to famous Presque Isle and rediscover the natural beauty of Erie. After a long day of working, shopping relax and unwind in your indoor heated pool or by sitting along your outdoor fire pit. Whether your in Erie for work or for play, with the family or just a party of one, The SpringHill Suites by Marriott is designed for you. Come experience the Suite life in Erie, our team looks forward to caring for you soon! ... more   less 
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Also Known As:
Springhill Suites Erie Hotel Erie
Erie Springhill Suites

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