We're stayed at this Homewood Suites before, and we've stayed at other Homewood Suites in other cities. This one has definitely gone downhill since our last stay. We awoke the first morning to find our room had no body lotion; upon checking, I also discovered we had no little pad of paper or pencil or pen--things normally supplied. So, when we walked past the front desk, I gave the woman standing there a note on the form supplied in the room and asked for the missing things. We returned late that night and didn't check to see if the hotel had put the necessary items in the room. However, in the morning we realized they hadn't. Not only had they not provided the missing items, they didn't replace the shampoo that I'd used to wash some glasses. So, upon leaving later that morning, I said something to the woman behind the desk (a different woman); she was quite familiar with my request and said not having supplied the things was "an oversight." When we returned that evening, the items had been delivered--along with a bag of hard candy and an apologetic note. I think it would have been far easier to merely handle our request the first time (or impress upon housekeeping what each room is supposed to have). The hotel itself is fine. Our room was clean and comfortable. The carpeting in the elevator lobby, in the elevators, and in the elevator waiting area on our floor was soiled and needed to be replaced; it has clearly been soiled for awhile. This Homewood Suite did not live up to our expectations.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton Erie is conveniently located just a few short miles from Erie International Airport and Presque Isle State Park in Erie, Pennsylvania. Visit our hotel and enjoy our Mon-Thurs Welcome Home reception, free breakfast, 24-hour convenience shop and free high speed wired and wireless internet access. Whatever the reason for your visit, relax and keep in shape at our indoor pool and fitness center. ... more less
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- Also Known As:
- Homewood Suites By Hilton Hotel Erie
- Homewood Suites Erie
- Erie Homewood Suites