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“Nice and clean”

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Hilton Garden Inn Erie
Ranked #9 of 38 Hotels in Erie
Certificate of Excellence
Pittsburgh, Pennsylvania
Level 6 Contributor
215 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Nice and clean”
Reviewed January 27, 2014

The staff was extremely friendly, helpful, and accommodating. We did have a few minor issues but they were taken care of right away. We had a whirlpool suite and everything was very clean and neat. I have no complaints and would stay there again. There are a lot of restaurants and shops very close by, too. It's a little bit of a hike to the Lake if that's why you are staying there.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leahkc17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, February 8, 2014
On behalf of our staff here at the Hilton Garden Inn, thank you for your review! It's always a pleasure when our guests take a moment to notice the small details, including service, and we are very happy to hear we were able to give you a great stay! Regarding the "small issues" you had mentioned, I'm sorry to hear you had encountered them, but also very happy we were able to resolve them quickly, as we strive for the perfect stay for every one of our guests! Please feel free to contact us at the hotel directly should you desire to discuss this in further detail at any time!
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711 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Turkish first
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English first
Charlottesville
Level 3 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 16, 2014

Very nice hotel and competitive price. Helpful staff. Breakfast buffet was a little disorganized.


One day they had scrambled eggs in the warmer, the next day you had to have them made for a higher price.

If only hotels would make MUSIC OPTIONAL. Who wants to have to listen to music that is not your choice and is too loud when you are groggy from just getting up and want to enjoy a peaceful
breakfast.

Room Tip: ASked for a room facing the Lake and was given one on the 5th floor. Nice view but you could hear...
See more room tips
Stayed January 2014, traveled as a couple
Helpful?
Thank Marcel56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, January 18, 2014
Thank you for writing a review of our hotel. We are pleased that you had an enjoyable stay in general but apologize to learn that breakfast did not meet your expectations. We take your comments seriously and will use them to help make improvements in the future. We hope to see you again the next time you are in the Erie area.
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Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 15, 2014

I travel quite a bit, in fact, I am Diamond Status with Hilton (> 60 nights stayed last year). You don't get 5 stars easily from me.

I stayed over a weekend on a business trip. Great little hotel! The breakfast was very delicious and enough that I took some of it back to my room for lunch. Everyone was helpful and friendly and it was in such a better location compared to the Erie Homewood Suites I stayed in the time before with respect to dining and shopping locations.

Should I ever have to go back to Erie, this is where I will stay with out a doubt.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, January 18, 2014
Thank you for writing a review of our hotel. We are pleased that you enjoyed your stay and happy to learn that we completely satisified you during your stay, which is our goal. Thank you also for your loyality as a Hilton honors diamond member. We look forward to seeing you again the next time you are in Erie.
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Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 12, 2014

This is a very nice, comfortable updated hotel...would definitely stay again! It is well located in a nice area, and near numerous restaurants and stores. The beds were really comfortable, the room/bathroom were spotless and it was quiet. Everything you'd want in a hotel...

  • Stayed January 2014, traveled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, January 18, 2014
Thank you for writing a review of our hotel. We are pleased that you enjoyed your stay and found your room to be clean and comfortable. It is our goal to completely satisify our guests. We are happy that the many dining and shopping attractions in our area helped to make your experience even better. We hop to see you again the next time you are in Erie.
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Toronto, Canada
1 review
Reviewed January 10, 2014

The hotel is very clean overall. The standard guest room looks very fres and is very clean as well. It has a microwave, a mini "keurig" coffee maker and 2 complementary water bottles. I will definetyl go back again and with out a doubt will recommend especially for any business trip.The lobby looks elegant and they offer a complemetary coffee in the morning and refreshing drinks in the afternoon/evening right at the lobby.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Luz N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, January 18, 2014
Thank you for writing a review of our hotel. We are pleased that you enjoyed your stay and appreciate your recommendation. We are happy to hear that you enjoyed the newly renovated lobby and the amenities we have to offer. We hope you will stay with us again the next time you are in Erie.
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2 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 9, 2014

Stayed here as we had to get off the road due to bad weather. Great location close to shopping and restaurants. Rooms were clean, bed comfortable and pool area was great. Had a late night cocktail at the bar very friendly and efficient staff. Overall very nice hotel would stay again

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank gl0btr0tter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, January 18, 2014
Thank you for writing a review of our hotel. We are pleased that you enjoyed your stay. We appreciate the kind comments you made regarding our hard working and dedicated staff. We hope to see you again the next time you are in the Erie area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 6, 2014

Arrived to find the bathroom with multiple pubic hair on bathroom floor, in the bathtub and in the commode. When staff came to clean he made it a point to express that it wasn't his job to clean it but would anyway. The day after arrival found that we didn't have any wash cloths also. I wonder if the bed sheets were even changed.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary S, General Manager at Hilton Garden Inn Erie, responded to this review, January 18, 2014
We apologize to lean of the difficulities you experienced during your stay with us. Your experience was not typical of most guests. Thank you for bringing these matters to our attention so that we can make improvements for the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Erie

Property: Hilton Garden Inn Erie
Address: 2225 Downs Dr, Erie, PA 16509-4793
Phone Number:
Location: United States > Pennsylvania > Erie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Erie
#5 Family Hotel in Erie
#7 Romantic Hotel in Erie
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Erie 3*
Number of rooms: 104
Official Description (provided by the hotel):
The Hilton Garden Inn Erie hotel is located nine miles away from the Erie International Airport in the heart of the Peace Street Business District - with downtown Erie and the waterfront Bayfront District only ten minutes away. You'll also find that we're near the Splash Lagoon Indoor Water Park, Waldameer Water World, the Erie Zoo, Presque Isle State Park, and the Presque Isle Downs & Casino. Guests who stay at our hotel enjoy our free WiFi, on-site lounge/restaurant, fitness center, indoor pool with hot tub, room service, flat-screen HDTVs with premium cable, in-room microwaves and refrigerators, as well as our 24-hour business center and on-site convenient store. Upgrade to a suite with separate sitting area and large whirlpool tub. We're also adjacent to the Ambassador Banquet and Conference Center featuring 21,000 sq. ft. of event space. ... more   less 
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Also Known As:
Hilton Garden Inn Erie Hotel Erie

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