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Erie
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Traveler rating
600
284
73
36
14
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All reviews parking lot side room was clean night's sleep breakfast staff highway side road noise great place to stay excellent stay complimentary breakfast the breakfast area staff was very friendly splash lagoon front desk staff convenient location stayed one night would definitely stay here again fitness center
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Reviewed January 6, 2020

We had been on the road for 12+ hours and were ready to stop, this particular Hampton Inn was right off of I-90 the rate was great (minus taxes of course) the room was spacious and clean. Great place to rest your head.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Rottieprncs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy C, General Manager at Hampton Inn Erie-South, responded to this reviewResponded 4 weeks ago

Thank you for your comments regarding your stay at the Hampton Inn Erie. We are very fortunate to be located right off the interstate and easy access to restaurants and shopping.
We hope that you will use us again when traveling to Erie PA.

Warm Regards

Kathy VonKaenel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020

This hotel gets good reviews for good reason. It delivers good value, is decently located, and can handle peak tourist season; which can include G-League basketball teams, hockey players, and outlet shopping groups. Staff are very, very friendly and helpful. There is plenty of parking, and there are stores and restaurants within walking distance. The pool and fitness areas are nicely appointed and kept clean. The room I stayed in was very large, with an excellent t.v., and plenty of room. Now for the negatives. The breakfast area gets very cramped very quickly, and options are pretty limited. Also, the same lounge/breakfast area was overtaken for two nights by a large group of women shoppers in the evening, so nobody else could access the space to enjoy the free coffee, save by the fireplace. Even worse - and this isn't just at this hotel - what is it about idiot hockey parents when they take their kids to tournaments? This is coming from a Canadian who avoids Canadian hotels in winter for this reason. The parents drink by the pool or in their rooms, while their children run amok in the hallways and other public areas. In our case, staff at the hotel did not do enough to curtail these shenanigans. They actually didn't step in until things became dangerous, as the kids were running outside to dive in the snow in their bathing suits and then run back into the hotel. Seriously. How does this behaviour get condoned? And I really liked the staff and Managers, at this hotel, but this was unacceptable to our group, who were disrupted constantly by the noise. I don't expect hockey parents to understand how they are disrupting other paying people, but hotel management needs to be proactive with these reservations, and make sports teams understand was is acceptable and what isn't. It marred what should have been a more positive experience.

Date of stay: November 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank katjam2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy C, General Manager at Hampton Inn Erie-South, responded to this reviewResponded 4 weeks ago

Thank you so much for your candid feedback regarding your stay at the Hampton Inn Erie. We use all comments both good and bad as learning experiences and training for the team. So thank you for the positive and negative. We certainly hope that you will continue to use the Hampton Inn Erie when visiting this area again.

Warm Regards,

Kathy VonKaenel
General Manager

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Reviewed January 6, 2020

Great Hotel for the value and exceeded expectations. Will stay again! Breakfast stayed open a little later due to the crowd. Food was fresh and hot even towards the end of breakfast. Overall wonderful stay!

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank N3339DGjuliew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy C, General Manager at Hampton Inn Erie-South, responded to this reviewResponded 4 weeks ago

We are so pleased that we were able to exceed your expectations. Our entire team is committed to offer friendly encounters with all team members, clean rooms and a hassle free stay. I'm so glad we were able to accommodate this. Have a wonderful week and we hope to see you again soon.

Warm Regards,

Kathy VonKaenel
General Manager

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Reviewed January 5, 2020

The family always enjoys staying at Hampon Inn by Hilton. The rooms are clean and comfortable. The complimentary breakfast always has a good selection for everyone to enjoy. The properties are well maintained.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Petfam20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy C, General Manager at Hampton Inn Erie-South, responded to this reviewResponded 4 weeks ago

We appreciate your wonderful comments regarding your stay at the Hampton Inn Erie. The entire team takes pride in the hotel and the work that they do. We have a team that is customer service driven. We certainly hope that when you are in the Erie area again that you will choose to stay with us.

Warm Regards

Kathy VonKaenel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020

The room had holes in the wall, right near the stairway/outside door. A 3 night stay and not once did anyone clean our room. The breakfast area was a craptasrophe. If you want a clean, quiet, nice stay, try somewhere else.

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank afishe767671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathy C, General Manager at Hampton Inn Erie-South, responded to this reviewResponded 4 weeks ago

Thank you for your comments regarding your stay at the Hampton Inn Erie. We certainly strive to make all of our guests have a wonderful experience. If you have a moment to contact our hotel to speak with me directly, I would like to get more information regarding details of your stay.

Warm Regards,

Kathy VonKaenel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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