I have been staying at The Hampton Inn in Erie off and on for many years. My job used to take me to Erie monthly and I usually stayed at this location. I do not travel for my job as often currently but still choose to stay at this Hampton Inn due to the friendly staff, nice accommodations, decent breakfast, etc. However this seemed to be an "off" weekend there. Upon arriving there was some slowness at the front desk due to a group of bowling participants starting to check in and an unexperienced events manager who did not know much about the actual rooms. We were then checked in and proceeded to our room, which was directly off the elevator. I have in my Hilton Honors profile that I prefer a room on an upper floor, away from the elevator and ice machines and at this location, I request a room facing the parking lot, not the noisy highway. The room did not meet any of my requests except for being on the top floor. We immediately returned to the front desk to request a different room and after some haggling, which I found to be irritating and unnecessary, we were assigned to a different room on the 3rd floor meeting my criteria. Upon waking up on Saturday morning I went to take a shower and we had no hot water in our room, so I took what started out as a lukewarm shower and ended up as a cold shower. My husband also got a cold shower. When going downstairs for breakfast I notified the front desk manager of the issue and he assured me that the problem would be taken care of. While eating breakfast, we overheard other customers complaining of not having hot water either. My husband and I were away from the hotel all day and upon returning, there was some warm water coming out of the faucets in our room but not hot. Upon awaking on Sunday the same scenario happened, no hot water and my husband called the front desk. He was told simply they would have to check into it. As a result, we both took cold showers again. After packing up and going down to breakfast, I again addressed the issues with the front desk manager and he did not have much to say. However, an older gentleman standing behind the desk stated that they have had a boiler down and it was supposed to be fixed by the prior day! At the point the front desk manager said he would comp one night under the Hampton 100% satisfaction guarantee. Needless to say, my husband and I were not satisfied with our experience at this Hampton Inn location during this stay. We are used to a quick, accurate check in by friendly staff and clean and comfortable accommodations complete with hot water, something which we did not receive this past weekend.
- Official Description (provided by the hotel):
- Our Hampton Inn Erie-South hotel is minutes from the Bayfront Convention Center, Millcreek Mall and across Peach Street from Splash Lagoon Indoor Water Park. Enjoy free WiFi, free hot breakfast every morning, 24 hour fitness center, heated indoor pool and more. ... more less
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- Also Known As:
- Hampton Inn Erie-South Hotel Erie
- Erie Hampton Inn