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“Awesome hotel with very friendly staff!”

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Sheraton Erie Bayfront Hotel
Ranked #2 of 38 Hotels in Erie
Certificate of Excellence
GreenLeadersGold level
Pittsburgh
Level 2 Contributor
8 reviews
3 hotel reviews
“Awesome hotel with very friendly staff!”
Reviewed May 14, 2013

My family and I stayed at this location last week and it was amazing. As soon as we walked in we were greeted with extremely friendly service which continued throughout our stay. The location of the hotel is perfect, right on the bay. It doesn't get any better than that. Our room was very clean and comfortable. The pool and fitness room were clean as well. We ate at the restaurant one night and our waitress was very accommodating. We will definitely be back. Thanks for an awesome and relaxing experience!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicole717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMErie, General Manager at Sheraton Erie Bayfront Hotel, responded to this review, May 20, 2013
Thank you so much for your review of your recent stay with us. We could not be happier to hear of how much you enjoyed your time with us. We certainly hope we have the opportunity to serve you and your family again in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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899 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (329)
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English first
Ohio
Level 1 Contributor
4 reviews
Reviewed May 11, 2013

My husband and I stay in Erie quite often, both for business and leisure. This trip however was for our 10th anniversary. I have often thought about staying here but since we usually have the kids we have opted not to. So, short story short, we will come back, and probably with the kids next time! The view of Presque isle and Lake Erie is great. The staff was exceptionally helpful and friendly, for me, this makes or breaks a hotel, especially considering that my husband has a disablitly. The restaurant food and service was great! We had a great server (try the seafood pizza! yum!!). The pool and workout area are very nice as well. A++

Room Tip: Lakeview! and if you don't like big pillows request the foam ones!
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trinitee121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMErie, General Manager at Sheraton Erie Bayfront Hotel, responded to this review, May 13, 2013
Thank you for sharing the details of your recent stay with us. We are thrilled to hear of your experiences at the hotel and our award winning restaurant the Bay front Grille.

We look forward to the opportunity to serve you again in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida
Level 4 Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 7, 2013

We went to Erie PA for a conference at the convention center, we traveled with our two dogs. The location was beautiful, right on the bay. From the time we first entered the hotel the staff was right there to help with check-in, parking, restaurant suggestions, or directions. The wait staff in the restaurant we breakfasted in were also friendly and attentive. The hotel is very clean and well-maintained, the walkway to the convention center was a great convenience. The guest room was roomy, well-lit, and had a wonderful view of the bay. I loved the window treatments- roll down shades that provided privacy while allowing us to enjoy the view, and a room-darkening shade to sleep.
Room service and housekeeping staff were also friendly and helpful. Our room service dinner after our conference arrived within 10 minutes of ordering (WOW) and was piping hot and tasty.
We have been traveling with our pets for years, and it can be difficult finding lodging with animals. I'd like to thank all the staff at this property for welcoming us with our boxer and lab dogs. This was the most pleasant stay we have experienced with our animals, the dogs thoroughly enjoyed walking around the marina and bay surrounding the hotel.
Although we did not have a chance to visit it, this hotel has a very attractive indoor pool with whirlpool and exercise facility that overlooks the bay with large windows. Very prettty.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMErie, General Manager at Sheraton Erie Bayfront Hotel, responded to this review, May 13, 2013
Thank you for taking time out of your day to share your recent experiences with us. We are very pleased to hear of your experiences and are delighted that you enjoyed your stay so much. We hope we have the opportunity to serve you again in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blacksburg, Virginia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 30, 2013

I was here recently for a conference and had a great stay. Check-in was very quick and courteous. The room was large and nicely furnished. It was chilly but the room's heat was easily adjustable and kept me comfortable. I enjoyed the view. Housekeeping kept the room clean and the front desk employees were friendly and knowledgeable. I could hear some hall noise but it quieted down at night. The food at the hotel was great although some of it was a bit pricey. Check-out was also quick and courteous. My only wish was for a free continental breakfast instead of breakfast at the hotel's restaurant.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 57513Steph12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMErie, General Manager at Sheraton Erie Bayfront Hotel, responded to this review, May 13, 2013
Thank you for taking time out of your day to share your recent experiences with us. We are delighted that you enjoyed your stay and look forward to serving you again in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
State College, Pennsylvania
Level 5 Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed April 24, 2013

My wife and I stayed here for a recent conference at the Bayfront Convention Center. It sure was nice to use the walkway to the convention and not have to go outside into the howling winds (and this was in April!) so you can't beat the location if you are attending a conference. I was most impressed by the staff. Everyone from the front desk, food and bar workers, and housekeeping were very customer friendly. Kudos to management for instilling this ethic. The room was nice, with an excellent work space, a comfortable bed, and a super shower. I found it odd, however, that our room lacked a chest of drawers which made us live out of our suitcases for a few days. Despite that little quirk I would definitely stay here again the next time I attend a conference in Erie.

  • Stayed April 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank rdvmusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMErie, General Manager at Sheraton Erie Bayfront Hotel, responded to this review, April 30, 2013
Thank you for taking the time to share your recent experiences with us. We are delighted that you enjoyed the excellent level of service you received. We are also pleased to hear that you were able to experience our award winning restaurant. We look forward to the opportunity to serve you again in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tillsonburg, Canada
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 22, 2013

Travelled for shopping. Service was excellent. First room view was a roof and steel structure - no problem getting another room with an improved view (not a lake view). Overpriced for facilities - no fridge or microwave. Room was clean and maintained. Seems to be geared for conventioneers and groups. Breakfast was over priced but excellent service and view.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMErie, General Manager at Sheraton Erie Bayfront Hotel, responded to this review, April 30, 2013
Thank you for taking the time to share your recent experiences with us. We are delighted that you enjoyed the excellent level of service as well as the view. We hope we have the opportunity to serve you again in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 20, 2013

Travelled for business. Arrived too late to enjoy the view but was very happy to wake up with a view on the water. At first, I was given a room adapted for wheelchairs. Asked the front desk and they said it was the room that was selected for me... but agreed to change it to a regular room. The bathroom would not have been very practical. I appreciate that the hotel offers adapted rooms but they should not assume that it is not inconvenient for other travellers... especially when regular rooms are available.

The room was comfortable but the shower was very small. Breakfast service was quick and efficient. Again the view from the restaurant was nice.

One tip for people taking a cab to the airport area: ask the front desk to call them at least 30 minutes in advance or you may wait a long time!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura_MTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGMErie, General Manager at Sheraton Erie Bayfront Hotel, responded to this review, April 30, 2013
Thank you for taking the time to share your recent experiences with us. We are delighted that you enjoyed your stay as well as the view. We hope we have the opportunity to serve you again in the future.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Erie Bayfront Hotel

Property: Sheraton Erie Bayfront Hotel
Address: 55 West Bay Drive, Erie, PA 16507
Phone Number:
Location: United States > Pennsylvania > Erie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Erie
#1 Green Hotel in Erie
#1 Romantic Hotel in Erie
#1 Family Hotel in Erie
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Erie Bayfront Hotel 3.5*
Number of rooms: 200
Official Description (provided by the hotel):
Experience the new Sheraton Erie Bayfront Hotel,the area's first waterfront hotel. Enjoy the stunning Lake Erie views and an array of amenities designed with your comfort in mind. Guest rooms are highlighted by luxury bedding, free WiFi, and HD TVs. Dine in at the Bayfont Grill and enjoy a delicious menu of regional cuisine with breathtaking waterside views. The Sheraton Erie Bayfront Hotel's central location is also ideal for business, weekend getaways, or to discover the historical and cultural natural wonders of northern Pennsylvania. ... more   less 
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Also Known As:
Erie Sheraton
Sheraton Erie

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