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“Wonderful - Friendly and Clean”

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Hampton Inn & Suites Ephrata - Mountain Springs
Ranked #1 of 3 Hotels in Ephrata
Certificate of Excellence
GreenLeadersBronze level
Norristown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful - Friendly and Clean”
5 of 5 bubbles Reviewed March 26, 2012

My husband and I spent one night at this location and found it to be wonderful in every way - from making the reservation, to the cost, to checking in, to the cleanliness and comfort of our room and even checking out. Every employee we interacted with was warm, friendly and helpful - great customer service makes such a difference. Thanks for making our one night getaway a great one!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, April 2, 2012
I am so glad to hear you enjoyed your overnight getaway! I am very proud of our remarkable Team for taking ownership of outstanding service every day - they will be pleased to hear they were recognized in your review. Be sure to check our website for special overnight packages so you have an "excuse" to come back!
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662 reviews from our community

Traveler rating
    508
    126
    21
    4
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Floyd, NY
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 12, 2012

This is by far the most outgoing group of Hampton Inn employees we've ever come across. Greeted us every time we walked in the lobby or got off the elevator. Several employees buzzing around the breakfast area. Hotel was a typical Hampton, well maintained. The only negative was the box spring was beginning to show some where, a little on the noisy side when moving in bed. May have even eaten breakfast next to Bill Gates but not really sure. It looked like him but don't visit to see Bill, visit because it is a nice hotel with a good staff.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jgouger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, March 19, 2012
With almost 2,000 Hampton Brand hotels in the world, we are honored you called us the "Friendliest Hampton Ever"! Thanks so much for recognizing our engaged and wonderful Team. We are certainly blessed to have them!

We will keep a close eye on our box springs for wear; as a newer hotel we always want our Guests to experience the best quality we can offer. And as for Bill Gates eating breakfast at our hotel...well, we can't confirm or deny it, but if it was him, we think he sure has good taste in hotel brands....(-:
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Bloomington, IN
Level Contributor
56 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 bubbles Reviewed March 11, 2012

We stopped here for one night on the way to Philadelphia; it was very reasonably priced, really clean, and the staff was very friendly. We got in late and I called to ask whether the rollaway that we needed could be put in the room (since our kids would be asleep), and they said it was already there, this was really nice. The neighborhood was pleasant, and very quiet, and the beds were comfortable - a great night's sleep! The breakfast was standard for a Hampton Inn, all perfectly fresh and plenty of everything. The only slight problem was that the rollaway was a nice big size (which was a plus), but it barely fit in the room, which was great for 4 people but not all that spacious for 5. It was fine for one night, though. Overall I definitely recommend it as a good place an hour outside of Philadelphia.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank INTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, March 19, 2012
We are pleased you found us on your way to Philly! "Peaceful" definitely describes our setting in a quiet neighborhood on Main Street, and I am glad you experienced our small-town charm on your way to the big city. The rollaway beds we chose do not fold up so that they are more comfortable to sleep on; in the future you may request an "accessible" queen room, which allows more than ample space for one or even two rollaway beds. The extra bed can get a bit cramped in the standard rooms and this will make sure you are more comfortable. Thank you for your kind words regarding our staff - "friendly" is our mission and I am glad we fulfilled it on your stay! Hope to see you again soon.
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Philadelphia, Pennsylvania
Level Contributor
96 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed February 22, 2012

Stayed there for a weekend getaway, we arrived late and were greeted by a friendly desk clerk. The room was clean and comfortable and had a great night view of the town and its night lights. In the morning the complimentary breakfast is served in a nice bright room off the lobby. It was well stocked despite the large number of people availing themselves. The staff is cheerful and very friendly and the hotel is located right downtown which makes it an easy walk everywhere. The town is in a nice historic area and offer access to many attractions, so the location is also a plus. The rate was unbeatable when compared to other hotels in the area at least this time of year.

Room Tip: Ask for a room with a view of the town, you will like it at night.
See more room tips
  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valiant10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, February 25, 2012
Thank you for taking the time to write such a pleasant review! We were recently honored with our 6th "Lighthouse Award" from Hilton Worldwide, and I am pleased that you experienced our award-winning service firsthand. The location of the rooms on the west side do give a lovely view of our charming town, and our free hot breakfast can't be beat. "Cheerful" and "friendly" are two of the best compliments you could give to our staff, and I will make sure to share your kind words in my next hotel newsletter. We hope that you will return to our hotel the next time you are in the area.
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Thurmont, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 21, 2011

My sister in law and I were in Ephreta in early October and needed a hotel for a couple of days. The bed and breakfast where we usually stay was booked, but we were told the Hampton Inn in Ephreta was highly recommended. Everything was perfect -- the rooms were clean, bright, new, and the staff throughout the hotel were friendly, helpful and very very personable. The breakfasts in the morning were top notch -- just an overall wonderful stay. From the moment you pull in to the hotel, the clean and neat outside of the building -- landscaping was meticulous.......just a great place to stay when visiting Ephreta and the areas around PA.....

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2bizarMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckhannon, West Virginia
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed October 14, 2011

We spent almost a week in western PA antiquing and stayed here while searching from Reading to Lancaster. It was so convenient to the many antique shops/malls, Renningers, Black Angrus antique flea market, etc. and so nice to relax in the evening in a clean comfortable room next door to an Applebees restaurant. The property which is built on a slight hill overlooks the streets of Ephrata which happened to hold a 'street 'fair' while we were there. "Down the road a piece" is New Oxford, PA - an antiquers dream too.

  • Stayed September 2011, traveled as a couple
    • Value
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Helpful?
2 Thank susie1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, October 21, 2011
We were happy to be your home away from home during your antiquing trip! We hope you enjoyed your time in "Antiques Capital USA". Thank you for the kind words, and we hope to have you back again soon, the antique shops are lovely around Christmas time!
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chicago
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed October 7, 2011

This by far is the nicest Hapton Inn I have ever stayed. The rooms and hotel itself is very clean. The staff actually walks around with a smile and seems glad to have you there. Rooms are a nice size also.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nikki721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, October 12, 2011
Thanks so much for your "short & sweet" review! We are having a Team meeting next week and I will share your kind words. Our Team really DOES love having you here. Hope to see you again soon!
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Additional Information about Hampton Inn & Suites Ephrata - Mountain Springs

Property: Hampton Inn & Suites Ephrata - Mountain Springs
Address: 380 E Main St, Ephrata, PA 17522-2535
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Ephrata
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Ephrata
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Ephrata - Mountain Springs 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Experience small-town hospitality in charming Ephrata, PA - just minutes from Amish farmlands. We are an award winning hotel in Northern Lancaster County, ranked in the Top 5% of the Hampton Brand since opening. 100% nonsmoking hotel with min-fridge & microwave in every room. Our free hot breakfast served 6-10am daily is the perfect start to your day with eggs, make your own waffles (with toppings!) oatmeal, cereal, yogurts and fresh fruit, and much more. We are on a hill overlooking downtown Ephrata, and we get lots of compliments on the view and our quaint location. Come and see why we are ranked in the Top Ten on TripAdvisor in Lancaster County out of 99+ hotels! ... more   less 
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Also Known As:
Hampton Inn & Suites Ephrata Hotel Ephrata
Hampton Inn And Suites Ephrata
Hampton Inn Ephrata
Ephrata Hampton Inn
Hampton Inn Hotel Ephrata

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