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“Upgrades not an Improvement”
Review of Crayola Experience

Crayola Experience
Ranked #1 of 2 Fun & Games in Easton
Certificate of Excellence
More attraction details
Attraction details
Fee: Yes
Recommended length of visit: More than 3 hours
Owner description: Crayola Experience is bursting with 26 exciting hands-on activities where you can name and wrap your own Crayola crayon, star in your own coloring page and so much more!
Useful Information: Wheelchair access, Food available for purchase, Stairs / elevator, Bathroom facilities, Activities for young children, Lockers / storage, Stroller parking, Activities for older children
Wilmington, North Carolina
Level Contributor
300 reviews
126 attraction reviews
common_n_attraction_reviews_1bd8 136 helpful votes
“Upgrades not an Improvement”
Reviewed August 3, 2013

Having been to the old 'Crayola Factory', I agree with reviewers on the negative side for the reopened 'Crayola Experience'. In the past you could move about more freely and the lines were not concentrated in certain areas. It's obvious that fees for additional crafting (like 'sand art') makes people crowd to other areas like the crayon 'molding machines'.

The brainstorming session behind the changes had to include maximum profitability with less emphasis on keeping children and families entertained. For the ticket price, you should get more than just a few measly tokens (for machines with cringe-inducing lines) and a plastic bag. But so goes marketing these days.

Bottom line. If you have never been, feel free to give it a try. If you have been to the older version, you will know what I am talking about. You still have the nostalgic Crayola logo, but the higher ticket price, nickel & dime add on's, and crowded attractions wears thin quickly.

Visited August 2013
Helpful?
4 Thank MissyPA71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Way too crowded”
Reviewed August 2, 2013

We were so excited to get to the Crayola factory with the three kids in our group aged 1,4, and 5. The line moved very nicely with every register going and we got right in with no wait. We started on the fourth floor and we were instantly overwhelmed with the amount of people trying to navigate the long lines. The exit of one line lead right into the middle of the other line so we had to squeeze by with our stroller which didn't feel safe. The worst floor was the third floor that had the jungle gym that wasn't being manned by anyone and it was chaos. I highly recommend avoiding the whole exhibit. There were craft tables set up but again nobody working. There was one woman working three separate stations and she was running around trying to do everything. The crayons in the dark room had broken machines. The room where you "make" crayons was so packed that it felt unsafe and again nobody working to help maintain lines. We thought it couldn't get more crowded than the crayon show that they had until we got to the marker stations. Overall, I was disappointed that they don't limit the amount of people that are allowed in a particular time. They didn't have enough staff to adequately run the place but the staff that they did have were friendly and working very hard. Thumbs up to the staff and the attractions but a big thumbs down for the amount of patrons and lack of staff. I would never come back when school is out.

Visited August 2013
Helpful?
3 Thank Jackiecavuoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
“Fun for everyone 6 to 61!”
Reviewed August 2, 2013

The building is FOUR floors of fun--yes there are lots of kids and there are a few actives that are an additional fee-but we choose not to do them and our kids STILL had a blast and want to go back!!! My parents who are in their 60's went with us and had just as much fun as the children. If you are in the area IT IS A MUST SEE!!!!

Visited July 2013
Helpful?
Thank ReviewsSheROTE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level Contributor
130 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 64 helpful votes
“Just like Disney and HersheyPark”
Reviewed August 1, 2013

as in: Crowded, Understaffed, Expensive.....

This is really a GoodReview/BadReview.

Good Concept. Kids love crayons. Lots of room for creative stuff

Bad Cost: ~$16.00/head just to get in. and EVERYTHING inside is _an additional fee applies_
Bad Staffing: The staff we encountered (behind ca$h registers) were nice, helpful, and professional. Sadly, the were about 100% understaffed. This impacted each activity, since each activity has staff assigned. There were lines for everything, including the cash register at the checkout for the store. The store had a "Service" desk which was, of course, not attended.
Bad Safety: There's a jungle-gym type arrangement on the third floor that should be closed at once. The thing is a disaster waiting to happen, and I pray that each parent who reads this steers clear of this at all cost.
Bad Proofreading: The brochure they hand out has a major type-o in the map. The internet ticketing system mis-spells the word General as Genral. Really<?>
Bad FoodService: Advertised as "Crayola inspired food selections." Actually delivered: cupcakes with multi-color icing. Dull.

NOT recommended for children over 10 years old.
DIFFICULT to navigate for those with strollers.

Parking and Location are what they are...you know that when you look at their parking map on their web site.

Visited August 2013
Helpful?
3 Thank TechTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Verne, California
Level Contributor
60 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
“Only got to see the store...”
Reviewed August 1, 2013

Went on a Sunday afternoon and we were told at the front door that the place was over crowded. W decided to stay in the store for a while and wait, but after 35 minutes the line was pretty much in the same place it was before, so we ended up leaving. The store was fun, though. You can buy an empty tin and fill it up with crayons of crazy colors.

Visited July 2013
Helpful?
3 Thank Ismael1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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