booked 3 non-smoking rooms because of kids, 2 weeks in advance, enjoyed our vacation day and when we checked in, around 8 pm all mess break loose, no problem with check in procedure BUT.......when room 1 was opened, it doesn't only smell like smoke, the room was a bit foggy FROM SMOKE, after complaining, requesting to be transferred, this front desk lady told us, room is non-smoking, no more available and no more cleaning crew on site, room 2, carpet was a bit wet, i didn't understand why and the worst.......... room 3, WE GOT THE RM KEY!!!!, when room was opened, 8 pm previous guest who checked out, their BAGS were still on the bed!!!!... when we complained, front desk said, the guest on that room already checked out, the room should be empty..... front desk got no idea what's happening, why there still BAGS in the room.... to summarize, non-smoking room which feels like smoking booth, room with bags of check-out guests still in the room.... first and last lasting experience in this hotel... huge security lapses....... need to retrain some employees on customer service etiquette, the guy from front desk was ok, would not recommend.
- Official Description (provided by the hotel):
- 112 Room & Suite, AAA Three Diamond Award winning property nestled in the heart of the Poconos. Ranked among the top 200 hotels nationally by Lodging Hospitality Magazine. Featuring The Roasted Tomato Restaurant with comfortable, modern lounge. All the amenities of a large scale hotel at reasonable prices. COMPLIMENTARY BREAKFAST MON-FRI ONLY. BIG BREAKFAST BUFFET SAT & SUN $8.95, ALL YOU CAN EAT, INCLUDING COFFIES AND JUICES. ... more less
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- Also Known As:
- Budget Hotel East Stroudsburg
- Budget Inn And Suites
- Budget Inn East Stroudsburg
- Budget Inn Hotel