Let me start by saying that I have been in the restaurant business for 11 years. My boyfriend and I were headed to the Pocono's for the holiday weekend and were staying at the Budget Inn for one night. Rather than getting back into the car to explore the area, we opted to eat at the Roasted Tomato as it was on site.
The diner itself is cute and is what can be expected for a restaurant attatched to a hotel. It seemed very clean and the hostess was prompt and very friendly, something very important as it is one's first impression. Our server Mike was friendly and attentive. We felt as though he may have been newer but it was obvious he was trying his best. The food was great. My boyfriend loved his baked macaroni and cheese and I also enjoyed my spaghetti and meatballs, which was the special of the day. The cupcake dessert was delicious as well. Everything was very decently priced. For the amount and quality of food, it really couldn't be beat.
Our only major snag was with management. The owner, (Barth I believe) was very friendly and stopped by our table to ask about where we were from, if we were staying in the hotel, ideas about the restaurant, etc. He wasn't really a concern for us nearly as much as the other manager on duty. We didn't catch his name but he was being extremely hard on our server Mike and snapping at him in front of customers. Very uncomfortable and awkward. Clearly he has probably never waited on a table in his life and doesn't know what it entails. I have been in a supervisor position for years and would never talk to my staff like that, especially on the floor. He was basically degrading his own employee. He should realize that a happy staff means better service and happier customers. Who would want to put a smile on their face after their boss yells at them in front of everyone? Mike pushed through and we thought he was great. The funny thing was that this guy sas so nice and pleasant to the tables and then would turn around and bark orders at the staff. Hmm, two faced? Barth should consider a serious sit down with this man.