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“Shawnee Village is Disgusting!” 1 of 5 bubbles
Review of Wyndham Shawnee Village Resort

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Wyndham Shawnee Village Resort
GreenLeadersSilver level
New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Shawnee Village is Disgusting!”
1 of 5 bubbles Reviewed September 12, 2011

Shame on Wyhdham for associating their name with Shawnee Village. The only "Wyndham" quality units are Crestview, which are AMAZING!!!! They compare to Bonnet Creek in FL and are gorgeous! I would never stay anywhere else in Shawnee Village. Been to Crestview many times, next trip is Nov 2011 with girlfriends.

My husband and I and our 3 boys (ages at the time were 7 yrs, 2 1/2 yrs, and an 8 month old)had stayed for a week back in 2005 at Shawnee Village (River Village I). We requested a unit with bedroom upstairs due to our youngest in a walker. Our unit had bedrooms downstairs (which made you feel like you were in a basement) and we didn't have gates to keep our baby from falling down the stairs (walker or not). There were ants everywhere and they offered us ant traps (useless with two children ages 2 1/2 and under!). After much complaint, they moved us to a unit in DePuy Village (Saltbox style) which had bedrooms upstairs. The unit was old but at least cleaner than River Village, and we did stay the week.
BEWARE.....DO NOT BE FOOLED!! The ONLY village/units in Shawnee you want to stay in are Crestview!!! Shame on Wyhdham for putting their name on this "resort" otherwise.

Room Tip: Book ANY room in Crestview Village.
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  • Stayed September 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Krisr1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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375 reviews from our community

Traveler rating
    64
    108
    81
    50
    72
See reviews for
213
90
4
4
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
NJ
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed September 12, 2011

We stayed at the Ridge Top villas (if that is what you want to call them). The place was old and dated (even though the front desk informed me that it was renovated in 2009). We had to call housekeeping twice because there were dead bugs in the light fixtures, the deck had something sticky on the floor, the couches were dirty when you picked up the cushions. We had them bring us clean sheets so we could put them over the couches so we could sit on them. Of course we checked for bed bugs and there were none (thankfully). It just was disgusting and if we were able to get our money back we would have left right away.

  • Stayed September 2011, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank njelizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these East Stroudsburg hotels

Bronx, New York
1 review
5 of 5 bubbles Reviewed September 5, 2011

I would like to give all staff members a big compliment for allowing my family to have an awesome vacattion. My family enjoyed all scheduled activities that were assigned. I enjoyed the Bonfire very well organized. My unit was very clean and very welcoming to my family.I always clean my unit when i leave it's always left how i found it when i arrived. instead of people complaining pitch in to make everything work smoothly. Stop talking so badly about Shawnee start working as a team. It really works. I noticed you can't please everyone so if you aren't happy go some where else. Stop trying to discourage other people from coming. I will continue to vistit Shawnee and refer other people. Thanks again- Shawnee Staff for a memorable stay see you all soon. Thumbs up!
Bwoods R41

  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moorestown, New Jersey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed September 5, 2011

Our condo was very dirty- the dishes had bits of food on them, silverware tray had dirt and the place did not appear to have been vacumned! There were no sheets on the sofa bed. They were going to force us to change condos in the middle of the hurricane (we left 2 days early to avoid that- even thought we paid) and were very unhelpful on the phone before we came- including not mentioning the change of condos (it was in very fine print when you sign the long agreement evidently) They did not send a confirmation until I called.

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank A-L G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
3 of 5 bubbles Reviewed September 5, 2011

I'm very disappointed - I found Shawnee Resort to be overpriced and not nearly as nice as it appears in its advertising. Our villa was not ready when we arrived and we were told it was because the person assigned to clean it had arrived late. We had traveled all day to get there, had a wedding to attend, and had to wait an hour and a half to get into the villa. Additionally, when we tried to work something out, the staff were unhelpful and rude. The actual villa was spacious but utilitarian. For $250 a night, I expected something much nicer. It's very basic and there weren't even ice or dish soap in the kitchen or shampoo in the bathrooms. Villa was clean but felt worn out and very unattractive.

  • Stayed August 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Joani311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
8 reviews
7 hotel reviews
3 of 5 bubbles Reviewed August 23, 2011

Nowhere in the fine print on line is there any mention that there is no allowance for family pets on the property- let alone a $500 fine! This resort is large enough that they could create a section that is pet friendly for those traveling with their pets. Since we were traveling with our dog, the staff tried to help find "local" boarding- with out of date phone numbers. We finally found a great place 25 minutes away.

This facility is very "no" oriented, with threats of fines for things that are not always easy to know- for instance, there is a large print sign on the back door asking you to turn off the lights when you leave, but the small print hidden in the welcome brochure mentions there is a $500 fine for not stripping the linens and taking out the trash. Maybe that should be in the large reminder on the back of the door! Beautiful grounds, good pools and recreational facilities, and comfortable units. The mini-golf is a little shabby.

  • Stayed August 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank vagabond063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Grove, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed August 22, 2011

So awful it's hard to figure out where to start bugs, awful customer service, absolutely the worst time share exchange ever! Just returned from a week in a Ridge Top vila. Upon check in we found curly black hairs in 2 of the 3 beds! The maids came and changed the sheets hours later. That night we killed dozens of ants in the kitchen and at 2am my sister and her husband actually left and went back to Nj because ants swarmed their bed! When they finally sent someone out to spray the man said "This happens every time it rains" My uncle's family also rented this week. He is handicapped and when he called them to make sure they could accommodate him they told him too bad they didn't have anything handicap accessible available and if he didn't want to walk up 2 flights of stairs with his cane every time he entered or excited he should try another resort! Worst customer service ever!

Room Tip: My tip on how to get the best room is Stay somewhere else! Avoid this place at all costs
See more room tips
  • Stayed August 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Suzzi428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Shawnee Village Resort

Property: Wyndham Shawnee Village Resort
Address: 5255 Buttermilk Falls Rd, East Stroudsburg, PA 18301 (Formerly Fairfield Poconos at Shawnee Village)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > East Stroudsburg
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Specialty Lodging in East Stroudsburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Wyndham Shawnee Village Resort 2.5*
Number of rooms: 14
Reservation Options:
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Also Known As:
Shawnee Village Hotel East Stroudsburg

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