My husband booked this trip for a weekend getaway with my 3 kids for my 40th birthday. Due to all of our kids activities being rescheduled with all the snow cancellations, we needed to switch our weekend. When I called the hotel, the directed me to the customer service at the corporate office. They said I had to speak to the hotel manager to have our dates switched because it was an advanced booking. The girl at the front desk could not help me either, so I asked for the manager to call me. I waited 2 days for him to call. After my 4th call, he finally returned my call. He refused to help me out. Screamed at me and told me he didn't want me to stay at his hotel. I have never been treated that way - ever! I didn't want to cancel, I wanted to switch to the following weekend. He absolutely refused. My only other option was to dispute the charge with my credit card company. Once I did that, someone from the main office gladly switched my weekend.
Now on to the hotel. I honestly did not want to go at all after the hotel manager treated me that way, but my kids were so excited and there was a no cancellation policy. My hopes were not too high. Surprisingly, the girl at the front desk was so pleasant and accommodating. Check in was quick and easy. We booked the one bedroom suite. It was perfect. The room was very clean. I bring my own clorox wipes when I go to hotels. I wiped everything down and there wasn't a drop of dirt on the cloth. The sheets and bedding were very clean. I was pleasantly surprised. My kids wanted to swim right away. The pool was clean and heated nicely. They had a ball! The only negative about the rooms in that the walls are very thin. I heard an entire conversation between the people in the room next to us. The traffic outside is very loud.
The breakfast was just ok. Nothing special, but it was fine.
Check out was easy.
Overall, we had a nice family trip. If I didn't have to deal with the hotel manager, the trip would of been perfect!
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