I have stayed with this chain before. Upon walking into the lobby and greeted by the front desk person I knew this was not a good fit. Victoria could not answer simple questions for us. Also took a very long time to check us in.
Upon entering our room, it would have been nice if she explained to us that there is a main switch to turn on everything in your room? My first reaction was to go to the elec panel in the room.
Then we noticed that there was leftover food and drinks in our refrig. Onto the bathroom and there were 3 dirty used towels. I called down to the front desk and was asked by Victoria to bring them to her or put them by my front door and she would pick them up? Why do I want to touch anyones used towels? A few hrs had passed and noone came for the towels, we had to go back downstairs and ask for them to be removed? Was the room even cleaned? I asked for a new room but they said they were fully booked.
Also had a knock at my door with a family stating We were in their room, they even had a room key for our room? What a hotel?
Then at midnite we were awankened by the fire alarm,,,,then a knock at our door asking if we were cooking? That the alarm came from our room, no we were sound asleep. I could go on and on with this hotel,,,staff is terrible, breakfast were also terrible. Powered eggs, not enough food out or silverware or plates, or seats.
We have family going to school there and will be staying at another hotel next time for sure.
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