We decided to book this hotel for an anniversary getaway. When we got to the hotel they ended up giving us a room with double beds, even though I booked the hotel online through the Super8 website and booked a queen size bed. When I told them about it they told me there was nothing they could do and that's what happens then you book online. They told me I should have called to book a room and then we would have gotten the room we wanted. Seriously who calls to book a hotel anymore! And plus we were told the website overbooks the hotel. So when we booked the queen size room, there might not have been any of those rooms left (so why was the option still available on the website??). And did I mention I booked the hotel about two months in advance. Apparently they "are working" on this glitch in the system, because this happens to a lot of people. Don't you think they would fix this problem if it happens to everyone!!!
The next day we spoke to the manager and he told us he'd switch us to a queen size room for that night. He told us he would have the keys ready for the room and tell the lady that would be on duty that evening about us switching rooms. Well when we got back that night and told the lady what was going on and how their should be keys ready for us, she had no idea what we were talking about. So the manager didn't take any resonsibility on his part. Do not stay at this hotel, they truely don't care about their customers.
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- Also Known As:
- Super 8 Stroudsburg Hotel East Stroudsburg
- Super 8 East Stroudsburg
- Super Eight East Stroudsburg
- East Stroudsburg Super Eight
- East Stroudsburg Super 8