For our daughters wedding we needed to book some rooms for out of town guests, so we meet with staff at Sleep Inn. Staff was very accomadating at that time.Told us rooms would be available at 12:00 pm (instead of 3:00 pm) the day of the wedding, so people had time to get ready.Tthey would provide shuttle service to and from the reception. We told them it was a backyard wedding and it didn"t have an end time. They said no problem even if it was 2:00 am they would be there to pick people up. Well relatives arrived at 3:00 pm they were given key to their room and apon entering found the room not cleaned. They went down to the desk and told them the room wasn"t cleaned, they said they didn"t have anyone available at that time to clean the room. The staff asked if they would return to the room to get ready for the wedding and as soon as someone became available they would clean the room. When they returned to the room they went into the bathroom and all the towels were used and on the floor, they went to the desk and said they could not get ready in that room and needed another one ASAP or they would miss the wedding. It"s 4:00 pm now (with the wedding at 5:00 pm),they found a room that was cleaned.Very disorganized at the desk. They came down for the shuttle at 4:30 and were told they only had one van and that was taking other people to another wedding, but would be back in about 20 minutes.My family got nervous they would miss the ceremony so they drove (which they wanted to enjoy the wedding and not worry about drinking & driving). The wedding party was staying there and they called for the van at 12:30 am only to wait over 45 minutes, to find out they had to call a manager in to pick them up.Talk about lack of communation and poor management.
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- Also Known As:
- Sleep Inn And Suites Scranton Dunmore
- Sleep Inn & Suites Scranton Dunmore Hotel Dunmore
- Sleep Inn Dunmore
- Dunmore Sleep Inn