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“Service and Food needs improvement”
Review of Ooka

Ooka
Ranked #3 of 139 Restaurants in Doylestown
Certificate of Excellence
Cuisines: Japanese
Dining options: Dinner, Reservations
Restaurant details
Dining options: Dinner, Reservations
Reviewed March 9, 2013

The facilities were very nice looking, but the service and food did not live up to the expectations. For the service we had to repeatedly request items to be set at the table and in some instances the items never appeared. Had to get notice over to the server just to get additional water, chop sticks, or drinks. The hibachi area was nice, but when the cook arrived the banging of the utensils was intense, which destroyed any type of communications with other members in the group. The food was excessively coated with oils and salt. The fish, which was square in shape was moist but tasteless. The other members of the party stated their food was fine, but there were plenty leftovers. The soup and salad was good. Bottom line the price of the food with the service did not match, you would expect a higher quality.

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1  Thank Gerald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (247)
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183 - 187 of 247 reviews

Reviewed March 7, 2013

Ookas quality is equal to what one might expect in San Francisco, Seattle or NYC. Excellent service, super. fresh and imaginative creations.

Thank Marco R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2013

Went for a Family birthday and really enjoyed just about everything. Service, soup and salad was excellent and every meal all 4 of us ordered came fast and hot. Heard the enjoyment on the Hibachi. Looks like we'll be going back. A little pricey.

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Thank Kathie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

Updated interior and has a nice bar for while you wait. Staff was friendly and met every request. We went there for a birthday dinner. The food was great and the Hibachi Chefs were really fun. They paid attention to the kids and ensured that they had a great time. We will be back there again.

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Thank JSHoyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

We had 10 people at the Hibachi table last Saturday night. My wife and son are gluten free and when I made the reservation the management was notified and told me that their food would be prepared in the kitchen and would be gluten free. Ooka was paced that night and they had a rookie Hibachi chef cooking for our table. In addition the waitress also seemed inexperienced. I guess the Hibachi chef was told to push us through and he breifly scrapped the Hibachi and wanted confirmation from us that he could just begin cooking the gluten that it was ok to start cooking. I notified the management who made him totally clean the Hibachi and start over which was good. However, the manager/owner began making excuses on why it happend and never admitted any wrong doing. She just kept saying how busy they were. Thus, the food wasn't served at the same time and everyone had to sit and wait for my wife and son to finish in the crowed, loud environment. In the manager gave us a couple of $5.00 off coupons. Big deal! Ooka really doesn't care about their customers...they just care about our $$$.

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1  Thank brian s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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