I need to reserve rooms for my entire family to attend a funeral overnight up near Scranton. This hotel was a great price, about $85 for the night. The reviews all seemed good, so we booked it. When we arrived the hotel was nice, brand new and clean. I'm big on clean so I was happy. However their main computer was down so they were unable to check us in properly and take payments. The man at the desk was very pleasant, apologized for the inconvience and took all of our contact info, so he could call once the computers was up. When my brother in law went to check out in the morning he was told that all of the rooms had been billed to the card the reservations were made on, and it would take 5-6 business days to credit the card if we were to changed it at that point. Now I know my family is good for the money and I would not have cared had they not taken all our information to check with us about the billing. When I approach the day man at the desk I found him to be whiney and unaccomodating. When I pressed him for why they did this without my permission I was not given an answer. That is what was so upsetting. They added to an already stressful weekend. If I have to go up again for a short stay I will but I would be hesitant to book this chain of the Wyndam Resorts, seems the rooms are not ony micro, so is the level of service.
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- Also Known As:
- Microtel Inn And Suites Dickson City
- Microtel Inn & Suites Dickson City Hotel Dickson City