We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“This place still owes us money!!!!”

Water Gap Inn Resort & Conference Center
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Delaware Water Gap
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Water Gap Inn Resort & Conference Center
A TripAdvisor Member
“This place still owes us money!!!!”
Reviewed December 9, 2003

We are waiting three months now for our them to credit our account.
That placed sucked and we said we wanted our money back. We got charged twice and still in bats with the place. The place looks like its from the 60s when we are in the year 2003 (almost 2004). NEVER STAY THERE, JUST DON'T!!!! Oh yeah the ac wasn't work in our room and i told them i couldn't not stay at this hotel cause it was about to make me have asthma and allegery attack and I would of been in the hospital as I was only in PA for our IRL race which I worked for an IRL team.

Helpful?
11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

11 reviews from our community

Traveler rating
    0
    0
    0
    0
    11
See reviews for
Families
0
Couples
0
Solo
0
1
Rating summary
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
Reviewed August 11, 2003

This place is a has been place from the 1970's The place was overbooked
, crowded , rundown , and dirty.
I even went as far as to look at the accomodations.
the room was small , no tv , there were holes in the couches the AC was full of dust and falling out of the wall. no mirror in the bathroom. I was quick to get out of there before I found more faults in the room.
Travelocity wouldnt help nor did my credit card co when I explained that they were going to try and bill me for this. They did mention that I can make a claim once it went through.
The only persons who had seemed to be there were Korean most of the writing seemed to be in Korean or Chinese , but if there are special accomodations for people of this decent then it should have been mentioned. I dont particularly liked to be stared at /spoken about when i exit my car with my family. I would also like to mingle when possible when i go to a hotel , this would be impossible since i dont speak the language. I felt totally out of place. I also tried to explain this to the manager in the nicest possible way without insulting anyone.
I personally didnt stay there overnight because I dont particularly like to put myself and my family through a bad experience if i can help it.
I tried to cancel the reservation upon arrival.They told me that the cancellation fee was 83.00 what a joke. I was getting the room from Travelocity/Lexington services for 59.00 I told them I was not staying there and to make sure they charge me the 59.00 if they felt the need to charge me anything which i will be disputing with my credit card company.Let me say that Travelocity and or Lexington services were of no help at all. They claim they are only a middle man and will not be responsible for anything.

If you need to be in the area there is a Ramada right down the block , 79$ a night cable Tv In the room, clean, cozy, and a small indoor pool which was fine.not much of a view but much better than the Del water gap inn and ha ha resort!

Helpful?
13 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Delaware Water Gap hotels

A TripAdvisor Member
Reviewed August 5, 2003

I discourage others from making a reservation at this hotel. I reserved
a room there through a travel agent and provided my credit card
information to guarantee the room for late arrival. The travel agent
spoke directly with the hotel when making the reservation in order to
verify my room selection and get a reservation confirmation number from
the hotel. When I and my family arrived at the hotel at 2:00 pm,
serveral hours earlier than expected, we were first told we were too
early to check in and should come back at 3:00. Then at 3:00 we were
told they could not find any record of us having a reservation and that
they were completely full - no vacant rooms. Our confirmation number
was useless. As a solution, the hotel manager offered to put us up in
what he called "an illegal room," which turned out to be a storage room
with no windows. He said he would bring in three cots for our beds! It
was an unbelievable scene. We left without a room. But it gets worse...
It turns out the hotel actually billed my credit card for the room, and
now they won't speak to me on the phone. They kept telling me to call
back another day, and then when I finally reached the manager on the
phone he would not let me explain the situation, he kept interrupting
me when I tried to explain, barked at me "Where's the proof? Where's
the proof?" and then he hung up on me. The travel agent called him, and
when I spoke with her afterward she exclaimed, Oh my gosh! That is the
rudest man I have ever spoken with in my life!" The travel agent said
it is actually illegal for the hotel to bill the credit card until I
have actually received the hotel's service, or unless I cancel at the
last minute and they are unable to rent out the room to someone
else.I'm now trying to get my credit card company to handle it, and the
travel agent is continuing to work on it. I'm sure I won't be stuck
paying the bill in the long run, but I strongly urge other travelers
NOT to stay at the Delaware Water Gap Resort & Conference Center.

Helpful?
16 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed August 3, 2003

This place is one big rip off They have no E mail no voice mail. Web site is missleading and if you call lots of luck you may get someone to pick up the phone. And if you do they ask you to call back the next Day because the Manager went home And to top it off they have no 800 number

Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 27, 2003

no phone in room, no outlet in room, tv no where to plug in no food no liquor, game room does not exist, what's that smell, keep shower curtain closed do not ask why.good luck

Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 14, 2003

It was probably the worst hotel experience I have ever had. The hotel
must have been wonderful many years ago. You can still get an idea of
the old glory and the beautiful landscape. Today, everything is rotting
away. The main house and the indoor pool house has water damage all
over. The outdoor pool is empty and in terrible condition, and that in
July. When we inquired about breakfast the next morning, we were told
to go to the next diner where we would get 10% off. We believe that no
food is being served at all at the Delaware Water Gap Inn Resort &
Conference Center despite the big restaurant sign on the lawn. There is
hardly any staff around. How can a place like this call itself
Conference Center?

Helpful?
17 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Delaware Water Gap
0.7 mi away
Wolf Hollow at The Water Gap Country Club
Wolf Hollow at The Water Gap Cou...
#1 of 3 in Delaware Water Gap
103 reviews
1.4 mi away
Budget Inn & Suites
Budget Inn & Suites
#1 of 8 in East Stroudsburg
624 reviews
1.2 mi away
Days Inn East Stroudsburg
Days Inn East Stroudsburg
#6 of 8 in East Stroudsburg
733 reviews
Show Prices
Show Prices
Show Prices
6.2 mi away
Hampton Inn & Suites Bartonsville
12.0 mi away
Bushkill Inn & Conference Center
2.5 mi away
Hampton Inn Stroudsburg / Poconos
Show Prices
Show Prices
Show Prices

Been to Water Gap Inn Resort & Conference Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Water Gap Inn Resort & Conference Center

Property: Water Gap Inn Resort & Conference Center
Address: Route 611, Exit 310 off Interstate 80, Delaware Water Gap, PA 18327
Location: United States > Pennsylvania > Pocono Mountains Region > Delaware Water Gap
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Delaware Water Gap
Price Range (Based on Average Rates): $
Number of rooms: 145
Also Known As:
Water Gap Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing