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“Management rude”
2 of 5 bubbles Review of Sycamore Grille

Sycamore Grille
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Certificate of Excellence
Price range: $10 - $25
Cuisines: American, Bar, Pub
More restaurant details
Restaurant details
Good for: Kids, Families with children, Business meetings, Bar scene, Special occasions, Romantic
Dining options: Dinner, Lunch, Late Night, Full Bar, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
Saddle Brook
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Management rude”
2 of 5 bubbles Reviewed July 9, 2012

We visited Sycamore Grille and signed up for their offers. My birthday is in May so we returned to Sycamore during my birthday month. We presented our birthday "free entre'" coupon in May and were told we could not use it because it was a holiday (Mothers' Day.) So we returned with another couple, we live 70 miles away and don't get to Water Gap often. We told the server we have the coupon and she told us it's not a "free entre" but we would get $20 off the bill. Okay. We texted the number on the coupon and received a text message back to enjoy our meal and take an additional $5 off by showing the server the text. At the end of the meal, which included several appetizers, dinners, drinks and dessert, we presented the coupon and we were told we had to use it in May! And that it's expired. We asked to speak to SUE the manager, who was in our face and said that if we had called her at the end of May she may have extended the offer a week or two, but "It says right here..expires May 31" The script was so small you would need a magnifying glass to see it. After going back and forth, Sue said she had to answer to a higher power and, as manager, did not have the authority to waive the expiration date - contrary to the phone call line. Finally, she gave us 1/2 off the coupon and said she'd have some explaining to do. Hopefully she can explain this complaint.

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 reviews from our community

Visitor rating
    60
    47
    19
    16
    9
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Philadelphia, Pennsylvania
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Servive undermined everything”
2 of 5 bubbles Reviewed July 1, 2012

Food took FAR too long to get there, with zero apology or acknowledgement from any staff memeber of how long this was taking. Upon entry to the place we should have known when the blonde hostess was on the phone ignoring us for over 10 minutes and things did nto get much better whebn she got OFF the phonel. Arrogant is putting it mildly. The food was good, but crappy service will keep us away from there permanently.

  • Visited June 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Melody B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Level Contributor
679 reviews
488 restaurant reviews
common_n_restaurant_reviews_1bd8 284 helpful votes
“Great pit stop”
4 of 5 bubbles Reviewed July 1, 2012 via mobile

A typical pub and grill with a nice dining room and some very good unique entrees. Quick friendly staff and decent prices

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank BethlehemPaUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manheim, Pennsylvania
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Terrible”
1 of 5 bubbles Reviewed June 25, 2012

I wouldn't go there to use the bathroom would rather go in my pants. The service doesn't exist. Had to leave after we got our drinks that were warm . They never took our order to the kitchen. Had one appetizer that arrived by pony express. Told hostess forget our order we are leaving. They should nail the doors shut

    • Value
    • Food
Helpful?
2 Thank trooper34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clifton, New Jersey
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Excellent Cuisine”
5 of 5 bubbles Reviewed June 12, 2012

Very varied menu , all samplings were delicious located close to our B&B and major roads. Excellent wine list-not extensive but good titles.

Visited June 2012
Helpful?
Thank sashapits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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