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“family visit”

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Hilton Garden Inn Pittsburgh/Cranberry
Certificate of Excellence
GreenLeadersBronze level
Concord, United States
1 review
“family visit”
Reviewed July 4, 2013

great hotel with great staff, clean new rooms. Breakfast was great everyday. Spent four nights. Always fresh coffee in lobby, great cookies in evening. Nice location, easy drive into Pittsburgh, cranberry area has a lot to offer as well as dining also.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin W, General Manager at Hilton Garden Inn Pittsburgh/Cranberry, responded to this review, August 6, 2013
Dear Mark A,

Thank you for taking the time to post such positive feedback regarding your recent stay at our hotel. Our staff works hard to provide a safe, clean, well maintained, and friendly atmosphere, and it's feedback from loyal guests such as yourself that strengthen our commitment. Thank you in particular for recognizing our food and beverage department, especially your consistently great experience with breakfast. Our staff makes the most of every guest encounter, and breakfast is our opportunity to get all of our guests' days off to a great start. Also, even though you liked the cookies we put out in the lobby each evening, you'll be happy to know that Hilton Garden Inn has recently converted to a signature Welcome Bar, which is made with white chocolate, dried cranberries, cinnamon, whole grains, and other delicious ingredients that have frequent guests commending them. We hope to accommodate you again so that you can try them. Until then, safe travels!
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931 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Hilliard, Ohio
1 review
Reviewed July 1, 2013

Our baseball team was in Pittsburgh and we booked 12 rooms through Patti in group sales. She went above and beyond in making sure our trip was a success. She was very proactive in calling me before our arrival to see if we needed a group dinner-- she thought of things I never would have. Our stay was awesome and this hotel was in a great location for the tournament. We are definitely staying again next year!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin W, General Manager at Hilton Garden Inn Pittsburgh/Cranberry, responded to this review, July 2, 2013
Dear Lori P,

Thank you for taking the time to post your positive review, and recognizing the hard work and best efforts our team strives to consistently build upon. Most notably, thank you for your kind comments on Patty Conner, our Group Sales Manager. As you can tell, she extends every effort to ensure guests, from single travelers to large groups, are well accommodated in all phases of a guest's stay, especially pre-arrival. If there's anything else we can do for you in the future, please don't hesitate to let us know. Safe travels!
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Westerville, United States
1 review
Reviewed July 1, 2013

We were in town for a baseball tournament and this was the place our two teams had chosen to stay. We had everything close to us such as fuel, food, and grocery. The hotel staff was very patient and understanding of teen players and security was very gracious of our parent and letting them enjoy themselves.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin W, General Manager at Hilton Garden Inn Pittsburgh/Cranberry, responded to this review, August 1, 2013
Dear Jill C.,

Thank you for taking the time to write a review on your stay at our hotel. Most importantly, thank you for recognizing the hard work, best efforts, and dedication put forth by our staff to ensure you had an enjoyable stay. Our goal is to provide a clean, safe, and well maintained property, while balancing a fun environment for our leisure guests to be able to enjoy their social activities in the hotel, with a mutual respect for those who rely on being able to relax in peace and comfort. We hope to accommodate you and your team again in the future. Until then, safe travels!
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Waukesha, Wisconsin
Level 5 Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 29, 2013

We spent one night here. The people both at the front desk and food service/bar area were very friendly and personable. We had a large group for breakfast and went out of their way to accommodate us. Our breakfast server, (Erin), had a great sense of humor. Rooms were clean and quiet. Lobby area was beautiful. And we enjoyed the patio with cocktails. A good place to stay for a good night's rest.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank NormaRae03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin W, General Manager at Hilton Garden Inn Pittsburgh/Cranberry, responded to this review, July 2, 2013
Dear NormaRae03,

Thank you for taking the time to share your valued feedback about your recent stay. Our staff takes great pride in guest's acknowledging their hard work and best efforts, and it's that acknowledgement that contributes to a high level of pride that we all feel for our hotel. Cleanliness and service are the foundation of any great hotel, and I'm especially pleased to hear that we delivered on these essentials. I'm also glad to hear that you enjoyed our patio area, which is a guest favorite this time of year to watch sunsets. Your comments will be shared with our entire staff (especially Erin) and celebrated. We look forward to your future stay if ever back in the area, and until then, safe travels!
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tremont
1 review
Reviewed June 27, 2013

This is BY FAR THE BEST hotel I've stayed in! WE spent the weekend here with my daughter's softball team. The staff went out of their way to be sure we were well taken care of. They even set up a special little rewards system for the girls for making good plays in their game! THE HOTEL WAS BEAUTIFUL! The beds were so comfortable that my husband is mattress shopping for one just like theirs. And PATTI went well out of her way to be sure we had our rooms booked correctly for our whole team. I CAN'T SAY ENOUGH ABOUT HOW AWESOME THIS HOTEL WAS! Will definitely stay here again!

Room Tip: We had a king studio with sleeper sofa. BEAUTIFUL ROOM and sleeper sofa is in a separate area privac...
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Green Features: Offer linen reuse system and energy efficient equipment.
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzanne s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin W, General Manager at Hilton Garden Inn Pittsburgh/Cranberry, responded to this review, July 2, 2013
Dear Suzanne S,

Thank you so much for your kind words and positive review of your recent stay with us. It was definitely a fun weekend, and as you mentioned about the rewards system for the players, we enjoy becoming a small part of the sports teams that stay with us by doing fun things to help make their stay more memorable. I also appreciate you recognizing the service efforts of our staff, as it's our goal to consistently go out of our way to ensure that our guests are "well taken care of," and by recognizing our hard work and best efforts, it solidifies the pride we have in our hotel. Patty, our Group Sales Manager, is especially exemplary of this core value, and as you noted, is consistently determined to deliver superior service from booking to checkout, and is truly appreciative of all of our groups. Your feedback will be shared with the entire staff and celebrated. Thank you again for choosing to stay with us, and if ever back in the area, we look forward to accommodating you again. Until then, safe travels!
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Detroit, United States
1 review
Reviewed June 26, 2013

Very pretty environment, friendly staff, super clean room, great air conditioning in the room and one of the most comfortable hotel beds I've ever slept in. Additional benefits: nice (and large for a hotel) tv with a good choice of stations and free, easily accessible internet access in your room.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin W, General Manager at Hilton Garden Inn Pittsburgh/Cranberry, responded to this review, July 2, 2013
Dear Jamie F,

Thank you for taking the time to share your positive review of your recent stay with us. Although I'm glad to read that you enjoyed some of the many amenities we have to offer, most notably the bed, I'm especially appreciative of your recognition of our service efforts and cleanliness. These are the two key foundation blocks of our hotel, and will serve as such to support many more years of superior guest stays. We hope to accommodate you again, and until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2013

This trip was unexpected due to the death of our father. The hotel staff was very supportive and worked with us when one of our plans changed. The hotel was in a good location, easy to find, and surrounded by a variety of eating and shopping places. Ryan and Zena were excellent and very patient in dealing with me. I bothered them several times :-). There was also another young lady that gave me some tissue right before we left for the funeral because I have left it in the room. It was greatly appreciated. It was a beautiful and peaceful place to return to each night that we stayed after dealing with such a difficult time in our lives.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EMNDMS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin W, General Manager at Hilton Garden Inn Pittsburgh/Cranberry, responded to this review, July 2, 2013
Dear EMNDMS,

Thank you for taking the time to post your positive review of our hotel, amenities, and especially our staff. The level of hospitality that Ryan and Zena consistently practice is truly exemplary, and your kind words certainly reassured the pride they have in our hotel, and for what they do on a daily basis for so many guests. I'm glad that our staff and hotel was able to provide comfort during your difficult time, and if ever back in the area, we look forward to your return visit under better pretenses. Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Pittsburgh/Cranberry

Property: Hilton Garden Inn Pittsburgh/Cranberry
Address: 2000 Garden View Ln, Cranberry Township, PA 16066-5328
Phone Number:
Location: United States > Pennsylvania > Cranberry Township
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in Cranberry Township
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Pittsburgh/Cranberry 3*
Number of rooms: 20
Official Description (provided by the hotel):
The Hilton Garden Inn Pittsburgh/Cranberry hotel in Cranberry, PA is located near downtown Pittsburgh, the University of Pittsburgh Medical Center, Westinghouse and Heinz – with easy access to shopping, dining and entertainment attractions in the Pittsburgh area. Visit Moraine State Park Beach – where you can go biking, skiing, rent a boat, kayak or canoe to explore the 3, 225 acre lake. Go golfing at the Cranberry Highlands Golf Course – only six miles from our hotel. Enjoy guest rooms with complimentary WiFi, room service, and 37-inch flat-screen HDTVs. Drink cocktails from our on-site bar on our outdoor patio after dinner at our full-service, on-site restaurant – The Garden Grille and Bar®. You’ll also enjoy our indoor pool, fitness room, and walking track. Our Cranberry hotel offers more than 2,100 sq. ft. of flexible event space, with a 24-hour business center, delicious on-site catering, and modern A/V equipment. ... more   less 
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