I wanted to let you know about my lunch experience today at your restaurant with a friend of mine. We arrived and were seated promptly outside at about 1:15. A server (Ricardo or something similar, I did not quite catch his name) took out order and brought our food. That was the last that we saw him. I cannot even say that it was because the restaurant was busy. Inside was empty and outside was maybe half full.
There was another young gentleman server (approx 5’6”) who refilled our beverages and brought us our check. This young man was very polite and efficient.
However, while waiting for our original server to reappear with our check, there appeared to be a manager on the patio outside before you come down the stairs. At first, he was setting up tiki torches (he did bring the fluid out onto that part of the patio). Then, he was on his cell phone. He did look at us waiting for our check and takeaway boxes and did nothing. Also, he was a little loud while on the phone and using inappropriate language. Customers should not be hearing a manager dropping f-bombs and other foul language. The table next to us, who had a young child with them) also left before receiving their food due to this attitude.
While the food was excellent, the service and manager’s attitude left something to be desired.