I stayed at this hotel for one night this past week for business purposes. The hotel was super clean and conveniently located- both real pluses. In addition, my room was a good size and nicely furnished. The fitness room was adequate and the hot tub nice. The pool, while clean, was very small and not big enough for actual swimming. Unfortunately, there were two issues which made me very unhappy with my stay. The first issue was staffing. I had to wait quite a while trying to check in because no one was at the front desk (this was approximately 4:30 PM on a Sunday afternoon). Most of the time during my stay the front desk was similarly unmanned. The same was true of the restaurant- I had to wait quite a while because no one was in the front at the counter. This was prime breakfast time (8:00 AM on Monday), not off hours, and only two other guests were in the dining room. Once I ordered, the service was good and the food tasty. Later that afternoon I wanted to purchase a beverage (this was a little past noon), but again, no one was at either the front desk or restaurant counter, so I eventually gave up. I spent entirely too much time waiting for service at this hotel. I am not sure if the hotel is understaffed or the employees not well supervised. When I did interact with staff, they were polite. Second, the heating system in the room was AWFUL! Setting the room temperature at 68 F resulted in the unit spitting out FRIGID air. In order to feel any warmth at all, I had to turn the temperature up to 76 F and then the room quickly became unbearable. I ended up turning the unit off completely and wearing my coat while watching television. I tried to report the problem, but once again, no one was at the front desk! I would NEVER return to this hotel or recommend it to anyone. This is not what I expect from the Courtyard chain.
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