Stayed in the hotel on Friday, October 19. Arrived in a driving rain storm, pulled up to the lobby and was the third person in line to check in. The front desk person was kind but extremely understaffed. It took over 15 minutes to check in, while she checked in three rooms, took two calls from guest rooms. I got my room keys and was sent to the Chestnut building. Pulled around to the back, and we got out in the seperate lot. The conditions of the pavement are dangerous, in the rain, you couldn't see the potholes. My two year old fell, and at 10:30 at night was now crying and soaking wet.
We made it into the room, which was fairly clean, although the tiles have a large build up of mildew. Got to sleep and we were ok. On Saturday morning, went to the breakfast area. The man who was stocking the food said it was his first time doing this. We wanted more waffle mix, and he said he didn't know where that was. The coffee was also dry, the woman from the front desk took control and filled it.
Was very excited when I saw the trip advisor award on arrival, I trust the hotel when I see that, I assume the breakfast was a one off. The parking lot needs attention, its dangerous in the rain. You can't see whats a puddle vs pavement vs the mulched area.
- Official Description (provided by the hotel):
- Our beautifully renovated boutique-style hotel, nestled in the foothills between the Endless and Pocono Mountains just outside the city of Scranton, is off Exit 194 on Interstate 81 and Exit 131 of the PA Turnpike. An exquisite blend of modern luxury and established service delivery, our award-winning staff adds a personal touch to our hospitality. Our stylishly appointed guestrooms feature a fresh modern look amidst the charm of our campus footprint. Our unique design offers something for everyone, with a variety of room types and features to suit your style and preference. ... more less
- Reservation Options:
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- Also Known As:
- Nichols Village Hotel And Spa, Scranton Pa
- Hotel At Nichols Village
- Motel At Nichols Village
- Inn Nichols Village
- Nichols Village Inn