Staff: 1)Desk clerk seemed to have an attitude; When asked questions, she said the info was in the room. She wasn't busy as far as I could tell, and the info I asked was not "in the room". 2)Breakfast staffer was condescending towards me when I asked for a tray to bring food back to others in my party. She said there was one in my room. While true, it wasn't large enough. She gave me a used cardboard box-- weird, but it worked. Also accused me of over-filling the waffle maker. Maybe I did, but there were no instructions and not everyone knows how to use a waffle maker. I've never used one before, and the staffer could have been more tactful.
Room: Gracious space-- that's the only plus. I am a smoker and had a smoking room. The smell was too much even in the hallway--I can't imagine how nonsmokers felt. The floor had both smoking and non smoking rooms. Glad I brought Febreeze and managed to open up the window. That's pretty terrible when a smoker says that about a room!!!
The following I don't blame most of the following on housekeeping, as they seemed to be working their tales off and I know they have a whopping 5-10 minutes to clean rooms. This is Ramada/Wyndham choosing quantity over quality: The fridge had someone else's left over crab meat in it; The coffee pot had coffee and mold in it; The shower curtain had mildew on it. I should have reported this but didn't want to get housekeeping in "trouble". The carpets and drapes need a SERIOUS cleaning to get the old smoke smell out. This is not housecleaning's option, of course. They don't get to replace shower curtains and clean carpets as they'd see fit.
Overall: WAY too expensive, even with Priceline (price paid was still $105 plus tax). I couldn't imagine paying more than $70/night for this place.
- Official Description (provided by the hotel):
- Relax and restore at Ramada Clarks Summit hotel off Interstates 81 and 476 near downtown Scranton. Damon's Sports Bar next door. After a leisurely free continental breakfast, relax on our outdoor patio or in our gazebo. If you want to de-stress, work out in our gym, swim in our heated indoor pool or play in our game room. We offer meeting space, a business center, free Wi-Fi Internet access, free truck and RV parking and each room comes with a refrigerator. Kids 17 and under stay free with an adult. Our pet-friendly Clarks Summit hotel features a gift shop. ... more less
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- Also Known As:
- Ramada Clarks Summit
- Clarks Summit Ramada