This is, verbatim, the email I wrote to the general manager of the hotel after my stay. I never received an answer.
I stayed at your hotel this past weekend with a group from Swarthmore College. I am writing to tell you that I have never seen as poor a job cleaning the room as I found this past Saturday. I returned to my room around 10 pm, and the first thing I noticed was the one towel that I left on the bathroom floor because it was dirty was still there, exactly where I left it. I noticed that the other towels which I had left on the racks were untouched. Usually, even given the environmental practice of not laundering towels that don't need to be laundered, they are at least nicely folded on the rack. I also noticed that the toilet paper holder was empty and had not been replenished. My first thought was that my room hadn't been cleaned at all. However, a look towards the bed found that it had in fact been made.
When I called down to the front desk to tell them that the cleaning person had not supplied any toilet paper, they said "oh, ok, you can just come down here to get some more". When greeted with silence on my end, they then said that they would have someone bring some up to me.
As far as I could tell, making the bed was the *only* task that had been done in the room. The ice bucket held melted ice, and the coffee cups I'd used were still scattered about the room. It wasn't until the next morning that I discovered that the coffee supplies had not been replenished, so I was unable to make coffee in the room in the time before the breakfast room opened.
It was, without a doubt, the worst cleaning job I have ever experienced.
On the plus side, the breakfast was typical for the type, and the ladies who work there were extremely pleasant.
- Official Description (provided by the hotel):
- The Best Western Philadelphia Airport South at Widener University is the perfect hotel for your visit to Philadelphia and its suburbs. The hotel is located just minutes from Philadelphia International Airport, providing 24-hour Airport shuttle service. We are also located across from the campus of Widener University, and just minutes from Swarthmore College. Only 1 mile from Harrah's Casino and the closest hotel to PPL Park (Home of Major League Soccer's Philadelphia Union). The hotel provides complimentary 24-hour shuttle service, continental breakfast, free parking, free high speed wireless and wired internet access, daily newspapers and much more. Also featuring fitness and business centers. Stay at the newest, greenest, and most friendly Best Western hotel in the Philadelphia area! ... more less
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- Also Known As:
- Best Western Philadelphia Airport South At Widener University Hotel Chester
- Best Western Chester