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“Trillium Spa - poor service”
Review of Trillium Spa

Trillium Spa
Ranked #2 of 3 things to do in Champion
Attraction details
Reviewed August 5, 2014

My friends and I stayed in one of the condos at Seven Springs from August 1 – 8, 2014. Three of us made reservations at the Trillium Spa for the Manicure Mondays special service that was advertised in all of the promotional materials found in the condo (i.e. spa brochure, Seven Springs site map, etc.). At the time of making the reservation we specifically stated that we wanted to book the advertised mani/pedi special on Monday August 4th.

Upon our arrival at our scheduled time we were sorely disappointed to find that: 1) our reservation had been booked for August 11th and listed under scrambled first and last names 2) the advertised manicure package had expired a month earlier (more on that later) and 3) we were asked to fill out a form requesting a large amount of medical data, some of which would be considered Protected Health Information for a simple manicure procedure. We left the spa without receiving any services as there was only 1 staff member on site at the time to provide service. No manager was alerted of the problem at this time.

We then went to the Bavarian Bar to have a drink and make alternate plans. Our server in the bar was wonderful, heard our story and brought it to the attention of her manager. The Restaurant manager contacted the Spa manager who then tried to resolve the problem only by re-scheduling our appointments. No complementary services were offered nor was honoring the advertised special offered as compensation. We were unable to re-schedule appointments due to other commitments for the week.

As we left the lodge via the main entrance we noticed a large stantion sign advertising the mani/pedi special that we had tried to book but were told that had expired a month earlier. No expiration date was listed on the sign. The Restaurant manager saw us leaving and asked if everything had been resolved. We said “No we were unable to re-schedule appointments. But look at that sign over there.” pointing out that the special was still being advertised a month after it supposedly expired. The Restaurant manager walked over, removed the sign and immediately proceeded to the spa. He was not amused. When we returned to our condo and looked at the marketing materials the only expiration date printed was on the spa brochure and was for 2013. This was the same brochure shown to us in the spa itself and it was then that we realized that all of the spa marketing materials on site were a full year out of date.

The previous review that mentioned poor management and staff rings true for our experience as well. Actions speak louder than words. No one wants to hear about how they are a valued customer and then be treated poorly. Due to poor staff training and ineffective management, the Trillium Spa lost the business of 3 customers willing to spend a significant amount of money. We will not be recommending this facility to anyone.

5  Thank MELinPGH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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