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“Musty Room” 2 of 5 bubbles
Review of Red Lion Inn & Suites- Chambersburg

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Red Lion Inn & Suites- Chambersburg
Ranked #15 of 16 Hotels in Chambersburg
Stamford, Connecticut
Level Contributor
1,688 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 324 helpful votes
“Musty Room”
2 of 5 bubbles Reviewed July 8, 2013

We checked into our room late and found it smelled like mold and must. We went to the door of balcony and the floor was damp. The carpet needed to be changed. I called the front desk and the hotel was sold out. They offered to come spray the room and that did not help. We did not sleep most of the night from the smell and a headache. In the morning we asked for a manager and was told one wasn't on site. I then emailed Starwood which they responded they were sorry and gave us points. I was glad they offered something but still was extrememly disappointed with how everything was handled.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank Autumn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Four-Points-17201, General Manager at Red Lion Inn & Suites- Chambersburg, responded to this review, July 11, 2013
Dear Guest,

I am sorry that your stay was not enjoyable! Please feel free to contact me directly and let me know which room you stayed in so the issues can be addressed and remedied. You can contact me at hotel@fourpointschambersburg,com. I apologize that I am not on property every weekend, but we do have an MOD program. I will review this with the front desk as there is always a Manager on property to help our guests. Thank you for bringing these items to my attention. I will look forward to hearing from you regarding the room number.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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237 reviews from our community

Traveler rating
    35
    72
    52
    43
    35
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Any
English first
New York
Level Contributor
105 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 bubbles Reviewed July 8, 2013

I recently stayed at this property for one night during the July 4th weekend with my wife and two kids. The hotel is about 20 miles outside of Gettysburg. We were visiting Gettysburg for the 150th Anniversary of the famous Civil War Battle. I stayed here with my wife and two boys ages 7 and 12. The hotel was clean, but the interior of the room we stayed in was dated. It featured a tube TV which amazes me that hotels out there still haven't upgraded to Flat screens. The reception on the TV was also poor. Otherwise the room was fine for one night. If staying here, request a room not facing Chambersburg Pike as the hotel faces this busy road. The breakfast was free, and ok, nothing out of the ordinary. If you can't get a room in Gettysburg, this is a decent option as it is only 20 minutes drive, but if you can get a decent rate in Gettysburg, that would be preferable, as there are many chains in the area.

Stayed July 2013, traveled with family
Helpful?
1 Thank Waitingforvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilford, New Hampshire
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed July 6, 2013

We stayed at the Sheraton while attending the 150th Anniversary of the Battle of Gettysburg - it was the closest hotel we could find!! I have worked as a Hotel Inspector and this hotel was very clean. The hot breakfast was a welcome relief since we traveled with our two kids - would have like a little more variety from day to day but great overall! While having the option to participate in" going green" - not having housekeeping every day, you would put a card on your door by 2:30am and you would receive a $5 voucher to use for food & beverage purchases. Well, my Husband and I thought we could use it at the Ruby Tuesday adjacent to the hotel. When we went to have dinner they told us it was only for room service and that they were not affiliated with the Sheraton. In my opinion, if your menu is in the room and you are honoring the hotels vouchers, then you are affiliated with the hotel - nothing against the hotel, just beware of the proper procedure. Preston at the bar of Ruby Tuesday went above and beyond the call of duty to help us with our order! When we did have our room refreshed, the housekeeper only gave us 2 bath towels even though we had 4 people in the room, never replaced the fitted sheet on the pull-out sofa that my Son was sleeping on, we were not given a replacement roll of toilet paper and the bathroom floor was never mopped because it still contained hair from me brushing my hair earlier in the morning. The Indoor pool area was a tad bit too hot - took your breath away when you walked in. After spending the day on the hot Battlefields of Gettysburg, the last thing you wanted to do was sit in a hot indoor pool. I have worked for a Sheraton in Nashua NHin the early 1990's and been trained by Thomas Flately himself in Guest Service Satisfaction and the standards have definitely decreased. I didn't have one employee acknowledge me first - I was also never addressed by name which is another Hospitality NO-NO! I will say that the 4 of us did enjoy having a kitchenette and the rooms were spacious. Expected a bit more from a Sheraton.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Tammy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Four-Points-17201, General Manager at Red Lion Inn & Suites- Chambersburg, responded to this review, July 11, 2013
Dear Guest,

We are glad to hear that you enjoyed the free hot breakfast! I apologize that the Make A Green Choice program was not explained correctly - as front desk was to inform you that the voucher is only good for in-room dining. I will make sure that this is reviewed with the staff. The housekeeping issues have been addressed. Again we are glad that you stayed with us and we appreciate your feedback. It lets us know what we are doing right and where we have room for improvement. We hope we see you in the future!!

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Mary, MO
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed June 26, 2013

The location of this property is very good, easy access to I-81. The Front Desk was nice but you can see the age of the property from there. The rooms were clean but very small and out of date. It is in serious need of updating. It was fine for a one night stay but I wouldn't want to be there any longer than that. The price was fair but I would have been greatly dissappointed had I paid a dime more than I paid for the room.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank unclebuck1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville
Level Contributor
243 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed June 23, 2013 via mobile

Stayed here one night while traveling to NYC. The location is great literally right off the interstate. Based on this I expected some road noise. There was NONE. It was a great night sleep. The parking is a little different. The lot is small and does not wrap around building. They do have an overflow gravel lot for trucks and buses. The front desk coffee service was cold. The breakfast was just ok.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank jrgenterprises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Four-Points-17201, General Manager at Red Lion Inn & Suites- Chambersburg, responded to this review, June 28, 2013
Thank you for staying with us! Sorry that the coffee service was cold. We are glad that you had a quiet nice at our facility. We hope that we see you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnait Ohio
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed May 22, 2013

Stopped here after a trip to Gettysbug and before a trip to Philly!! The front desk couldn't have been nicer!! Easy check-in, great rooms, clean and comfy beds. Continential breakfast was good. Nicely run hotel!!! I rate value because I used points for my stay!!

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DebbieCincinnaitOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

We were traveling all day, and we were able to get a room late at night. They had a AAA discount, which helped quite a bit. It was clean, although it looked like the update was done a bit quickly. The breakfast was hot, and it was quite tasty. It was easy to get on and off the highway.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank piccurley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Lion Inn & Suites- Chambersburg

Property: Red Lion Inn & Suites- Chambersburg
Address: 1123 Lincoln Way E, Chambersburg, PA 17201-3026 (Formerly Four Points by Sheraton)
Phone Number:
Location: United States > Pennsylvania > Chambersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 16 Hotels in Chambersburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Red Lion Inn & Suites- Chambersburg 3*
Number of rooms: 126
Official Description (provided by the hotel):
Clarion Inn Chambersburg is conveniently located at intersection of Route 30 and Interstate 81. Great for families or the business traveler! Free hot breakfast every morning, large indoor heated pool, fitness center, and guest laundry facilities. ... more   less 
Reservation Options:
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Also Known As:
4 Points By Sheraton Chambersburg
Four Points By Sheraton Chambersburg Hotel Chambersburg
Sheraton Chambersburg
Four Points Chambersburg
Chambersburg Sheraton
Chambersburg Four Points

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