As a platinum elite member with the IHG Hotel system this Bothers me to write a Negative review on a Property.
Most certainly the Negatives of this Hotel fall solely on Ownership and "So called Management" !
This is a Terrific property,Great Building. However Management is Unconcerned,Unresponsive,Undertrained and Down Right Rude (Yes,You LEE).
I checked in on Sunday the 16th of Sept. Paying for 1 night and my Employer would pay for the rest of my 3 month stay,Within 2 hours of my arrival the Hotel had billed my debit card 4 times,twice for my 1 night stay at $59.95 and twice for a 1 week stay at $419.65.
On Monday morning my Wife contacted our Bank and had 1 of each charges reversed, and the So called "Operations Manager" had the other weekly charge removed.
On Monday evening the Hotel charged my debit card $419.65 and The Company I work for $419.65.
On Tues. morning my wife had our bank reverse the $419.65 charge and the Hotel said they took our debit card out of thier system. On Tues.evening the Hotel billed my debit card for $59.95 and $419.65 both of which cleared my bank Weds. morning.
I checked out of this Hotel Weds morning with the so called"Operation Manager" telling me they didn't charge my card. I then gave her a copy of my bank statement showing a cleared charge of $419.65 at which time She supposedly issued me a refund (Have not seen it yet) and said they had made a mistake.
During this whole 4 day ordeal I constantly asked to see or speak to the "General Manager (LMAO)" and to this day have yet to have gotten a call from him (Yes,YOU LEE).
Stayed at this Hotel when it was Brand New Last December and the" Manager" (LEE) was in the Hotel's hot-tub every night with some girl .
This place is a Joke PAY CASH, Don't deal with the Hotel !!!
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