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“Spider Alert!” 1 of 5 stars
Review of Hampton Inn Chambersburg

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Hampton Inn Chambersburg
Ranked #1 of 16 Hotels in Chambersburg
Certificate of Excellence
Oil City, Pennsylvania
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Spider Alert!”
1 of 5 stars Reviewed November 27, 2013

I wanted to like this hotel. Really. I choose Hampton Inns due to consistency of rooms and service. The HVAC mechanism broke in the middle of the night and the room was a balmy 79 degrees. There was a misunderstanding regarding maintenance and ultimately they fixed the HVAC. The general manager, Kerry, (terribly snooty woman), allowed me to shower in the room across the hall. At no point did she apologize. I did, however, apologize to both her and the very sweet assistant manager, Kathy. The second morning, I was in the bathroom, pulled some tiles out of the container and a huge spider landed on my arm. Big body...brown....very scary! I hairsprayed it to death! I called the front desk to inform them of the spider issue and Kerry, the snooty one, said "well, I don't know my spiders, but I've seen them in the rocks and they come in through the HVAC." What! She never apologized but did not charge me for the stay. I think that if she had been even the slightest bit more congenial I would have given them a slightly higher rating.
The room itself was clean. Although, I wonder if I had spiders crawling on the bed at night? Ick! Large, brown, spiders.
Again, I do want to say that they did not charge me for the two nights, but, the response from Kerry was abysmal.

Room Tip: Check the room for large brown spiders. Cannot share a photo because the spider was hairsprayed to...
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Stayed November 2013, traveled on business
Helpful?
Thank LaurieTravels62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerri T, General Manager at Hampton Inn Chambersburg, responded to this review, November 29, 2013
I do apologize that you had the issue with the hvac unit and spider. I am also sorry that you felt that I wasn't apologetic. I do have a very calm demeanor and I am sorry that came off in a very different way to you. We want everyone to have a great stay with us, and that is why I removed the charges for both nights of your stay. We hope you will continue to choose Hampton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • French first
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English first
Clark, Pennsylvania
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 23, 2013 via mobile

We were in town for the night and the overall experience was excellent from beginning to end. Warm greeting, nice decor, very clean room, great breakfast, quiet, etc. We look to be Hampton regulars after this stay. Highly recommend!

Stayed November 2013, traveled as a couple
Helpful?
Thank therockof89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerri T, General Manager at Hampton Inn Chambersburg, responded to this review, November 26, 2013
Thank you! It's wonderful to hear that you liked our Hampton. We appreciate that you chose to stay with us. We hope you will continue to choose Hampton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miramar Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 31, 2013

Have stayed in many Hampton inns as a single woman that travels for pleasure (retired) have tried many hotel chains and always come back to and usually stay with Hampton I find them security conscience, very few if any mix ups, and can relax when arriving all is in place, a clean room stress free, evening and a relaxing nights sleep topped with breakfast to face a day on the road, Quite often stay at the same Hampton but depending on travel , will stay new ones and have never been disappointed, if you want stress free clean, secure , a little class aove you can rely I find on any hampton inn

  • Stayed October 2013, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Maril S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerri T, General Manager at Hampton Inn Chambersburg, responded to this review, November 1, 2013
Thank you for choosing Hampton Inn! We strive to provide a safe, comfortable stay for every guest. It is our pleasure to have such nice people come to our 'home' to stay. See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jerusalem, Israel
Level Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed October 25, 2013

The cleanliness, politeness, and warmth of the staff made this visit extra special. Barb M, the sales manager, is one the finest individuals we have met on our many travels. The proximity to Gettysburg, and the pervasive history of the area lend an additional dimension.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank basa12savta3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerri T, General Manager at Hampton Inn Chambersburg, responded to this review, October 26, 2013
We are honored to receive these accolades from you. Barb is a wonderful person, and a delight to be around. I am certain she will very pleased to read your review. We are glad that you had the opportunity to see our beautiful area, and hope that you may have the opportunity to return one day. Thank you for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed October 24, 2013

On my way to Massachusetts from Virginia, I stayed on a Wednesday night at this Chambersberg, PA Hampton Inn. I was travelling alone this trip to my class reunion in the Berkshires. Our family has stayed at this Hampton some years ago and we have always found it to be a great place to stay. This time, upon evening arrival, I discovered that guests are treated to delicious snacks available in the dining area which was a nice surprise given the fact that it was 7:30 and I hadn't had supper and was hungry! My room was, as usual, immaculate and the bed was very comfortable. The breakfast was ample and delicious. An excellent choice of nearby restaurants makes finding a place to eat easy.

I discovered later that morning while driving through New Jersey that I had left my phone charger in the room. I received a call that they had found it and were sending it to me. It's in the details like this that contribute to making this Hampton Inn's guest services outstanding.

Great location off I-81, Beautifully maintained inn with comfortable rooms, a great staff make this one of Hampton Inn's best. We have had consistently good experiences with Hampton Inns, yet this is one of their very best.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank jlkdhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerri T, General Manager at Hampton Inn Chambersburg, responded to this review, October 25, 2013
Thank you! We're so glad you made it in time for snack. Wednesday evening snack is a way for us to show our appreciation to our guests. Thank you for choosing to stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
danbury, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 20, 2013

I have stayed at several Hampton Inn hotels across the country: each one delivered a high quality service. It is dependable, consistent and geared towards serving the guests. I would strongly recommend to anyone wants a great experience at an affordable rate.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Rajiv M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerri T, General Manager at Hampton Inn Chambersburg, responded to this review, October 21, 2013
We appreciate the kind review and are pleased that you enjoyed your stay with us. Thank you for choosing Hampton.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed October 18, 2013

We overnighted here on our way north recently.
Nice clean property, convenient I-81 off/on. Bob Evans, Cracker Barrel, Arby's nearby.
Took a while for AC to really kick in, but finally things were OK.
Typical Hampton breakfast, nicely presented.
Very good option for a stop on I-81 in this vicinity.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank BernieMaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerri T, General Manager at Hampton Inn Chambersburg, responded to this review, October 21, 2013
Thank you for taking your valuable time to review your stay with us. We appreciate that you chose to stay with us and hope that you will continue to choose Hampton.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Chambersburg

Property: Hampton Inn Chambersburg
Address: 955 Lesher Rd, Chambersburg, PA 17202-2989
Phone Number:
Location: United States > Pennsylvania > Chambersburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Chambersburg
#1 Romantic Hotel in Chambersburg
#1 Family Hotel in Chambersburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Chambersburg 2.5*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hampton Inn Chambersburg Hotel Chambersburg
Chambersburg Hampton Inn

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