My wife and I were looking forward to their Labor Day weekend festival which included wine tasting and live jazz music. Unfortunately, my wife had to pay $15 to be the designated driver to which she received absolutely nothing. In fact, I had to ask one of the owners to supply her with a bottle of water. When I asked him why the $15 to be the designated driver, he blamed it on the high price of the band. To be fair, the band was quite good and people did seem to be enjoying themselves.
Despite our experience, we went back 2 days later to buy some wine to be shipped. After having to get a "purchase pass," we found the staff in the store to be pushy and too concerned with getting us out the door in a hurry so that they could get back to their festival.
Very poor customer service overall. I'd advise going to the other Brandywine vineyards.