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“Mediocre at Best.”
Review of Quality Inn

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Quality Inn
Ranked #25 of 27 Hotels in Carlisle
Level 4 Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Mediocre at Best.”
Reviewed July 27, 2014

I stayed there during the Mopar show at Carlisle. My buddy had a problem at the front desk with his reservations. The clerk could not find them and pretty much told us were SOL; the manager on duty quickly intervened and booked us into a vacant room. Could not understand why the clerk did not do the same. The room was clean, and the mattress was firm to the point of being hard. The furnishings were dated and there was a 27" tube TV in the room that the color was fading on. We stayed one night as was planned. If I go back to Carlisle I will stay at a newer hotel, but in a bind this will do for an overnight. The fitness room was a joke.

  • Stayed July 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank JSR122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Quality Inn, responded to this review, September 18, 2014
I appreciate you noticing the pros and cons of your stay. We are going to continue to improve the pros that you listed, and the cons we are definitely working on raising the standard of our service. I come from other 4-star properties and I'm in the process of revamping my staff's attitude and service quality. I want to bring a 5-star attitude to a 3-star property, so once you visit with us you will not notice the difference between a true 4-star and staying here at the quality inn. CHANGE IS COMING
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153 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
Adams, New York
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed June 24, 2014 via mobile

I stayed here while I was in town for the All-GM Nationals at the Carlisle Fairgrounds. While the motel is close to I-81, it is far from the fairgrounds. There are many cheaper motels which are closer to the fairgrounds. The grounds of the motel were a bit dirty, with cigarette butts littering the areas around the first floor patios and the parking lot. The hallways and entrance areas are a bit dated and need to be renovated. The room itself was ok, but not worth the $129 per night which I paid. In the future, I will be staying at another motel, which is both cheaper and closer to the fairgrounds!

Stayed June 2014, traveled on business
Helpful?
1 Thank UncleFesterFrump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Quality Inn, responded to this review, September 18, 2014
We thank you for choosing us to stay because there were many other options. I have expressed to my staff from the front desk to our housekeepers that we must display our thanks through our work, so thank you for noticing our appreciation. e . CHANGE IS COMING!!!
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Dracut, Massachusetts
1 review
Reviewed June 20, 2014

Had a problem on check in - my name was not spelled correctly (though the reservation was listed correctly). That was figured out quickly enough. The room smells a bit mildewy and the desk chair might be a leftover from a yard sale. The desk light does not work and my room keycards expired after a day (despite being here for two). The bed/pillows are pretty good. The wifi is really annoying - it cuts out a lot and I've had to watch a video twice now that just interrupts whatever you are doing.
I'm not likely to return.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zoozz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, Front Office Manager at Quality Inn, responded to this review, June 22, 2014
Dear Zoozz,
Thank you for taking time to review our property. I am very sorry to hear your experience was not as you had hoped. I am working with our maintenance staff and WiFi provider to remedy problems listed in your review. Thank you for advising us of these problems so that we may address them. The next time you are looking for a lodging choice in the Carlisle area please contact me directly and I will personally make sure that your stay with us is exceptional. Safe travels!
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Travelers are raving about these Carlisle hotels

NJ
Level 5 Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 18, 2014

I was disappointed in my stay here. It is in a great spot, right off the highway and close to attractions but the place is pretty much filthy in my opinion. There were empty water bottles on the steps that were there the entire time of my stay. The doors and windows were dirty. The soda machine was out of order. The free breakfast was ok but the room it was offered in was too small to accomodate the guests. I definitely wouldn't stay here again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WWBeachnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Quality Inn, responded to this review, September 18, 2014
Thank you for your review. Unfortunately, our decor is dated, but I do express to my staff that we must compensate with our service. I demand nothing less from our staff than to go over and beyond to please our guests
It is a work in progress ... CHANGE IS COMING!
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Hilton, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 11, 2014

I stayed overnight in May 2014. The room was disgusting! Wallpaper was falling off the wall.....wallpaper patched on a filty wall. Big black stain on another wall. The receptionist was very unfriendly......no personality. Wearing filthy white hoodie. I would never stay here again if you paid me.

Room Tip: Ask to see your room before you pay !
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Quality Inn, responded to this review, September 18, 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
miranda
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mass
Level 5 Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 6, 2014

I stayed here previously a few years ago and what a difference a few years makes. I was met at the front desk by a clerk who seemed to busy socializing that to wait on me. The room 230, where do I start. There was some sort of stain on the blanket, the curtains look like they should have been thrown away years ago and the AC unit filter was so dirty that I shook it out on the balcony because no air was blowing. The combination of mold, black dirt and some sort of foreign matter was disgusting. The ashtrays in the hallway were filled with fake flowers and the pile of mattresses in the back of the hotel seemed to be taller than the semi truck that they were parked next to. I would have left, but I attended Carlisle Ford and all hotels in the area were sold out.

Room Tip: Find another hotel
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjkoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, General Manager at Quality Inn, responded to this review, September 18, 2014
hank you for your review. If you would like to call me to discuss any of the quality issues you listed in your review, I am always available at 717-243-6000
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1 review
Reviewed June 3, 2014

First off...The ownership and staff are amazing people! They were very nice and helpful to me! Gave me great suggestions for fun, food, and simple enjoyment. I would def. stay here again! Great location and easy to get to pretty much anywhere in the area!

Room Tip: Room 209 was great for me!!!
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda C, Front Office Manager at Quality Inn, responded to this review, June 4, 2014
Dear Craig,
Thank you so much for your wonderful review of our property and your kind remarks for our staff. We are always happy to help and accommodate our valued guests. I am pleased that you were able to experience many of the area's attractions and restaurants that make our hotel a great place to stay. We look forward to your business the next time you are in the Carlisle area. Safe travels.
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Additional Information about Quality Inn

Property: Quality Inn
Address: 1255 Harrisburg Pike, Carlisle, PA 17013-1690
Phone Number:
Location: United States > Pennsylvania > Carlisle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 27 Hotels in Carlisle
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The Quality Inn® hotel in Carlisle lets you relax and focus on the people and experiences you came for. We’re merely minutes from the U.S. Army War College, Sports Emporium, and the Carlisle Theatre. You’ll find plenty of other sites and activities to explore near our pet-friendly Carlisle hotel, some of which include the Cumberland County Historical Society museum, Dickinson College, Penn State Harrisburg, Carlisle Expo Center, Hersheypark amusement park, and Carlisle Fairgrounds. Visitors can easily get to several golf courses throughout the area as well, including Mayapple Golf Links and Cumberland Golf Course. Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your money like free hot breakfast, free WiFi, seasonal outdoor pool, fitness center, and free weekday newspaper. There is also a picnic area, a lounge bar and copy, print, and fax services. Each guest room offers a refreshing shower, coffee maker, and hair dryer. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket – because we know how much you value a good night’s sleep. Get your money’s worth at the Quality Inn. Carlisle hotels like ours offer the best hotel rates and the best amenities, so you can focus on the travel memories that really matter. Book today! ... more   less 
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Also Known As:
Quality Hotel Carlisle
Quality Inn Carlisle
Carlisle Quality Inn

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