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Country Inn & Suites By Carlson, Carlisle
Ranked #4 of 27 Hotels in Carlisle
Certificate of Excellence
Reviewed November 29, 2013 via mobile

This was my first time staying at Country Inn and Suites by Carlson and I must say it is very homely and extremely clean. The pool was an absolute plus...I have two water babies. The staff is very friendly and accommodating. I would absolutely stay there again and I highly recommend this hotel.

Stayed: November 2013, traveled with family
Thank 4CAMS2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Assistant General Manager at Country Inn & Suites By Carlson, Carlisle, responded to this reviewResponded January 16, 2014

Dear Cheryl S,

Thank you so much for sharing your experience at our property. It was fantastic to see our staff accommodated you so well and that your family had a great time in our indoor pool. We all look forward to seeing you again the next time you are in Carlisle, PA!

Best Regards,
Heather Macomber
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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324 - 330 of 413 reviews

Reviewed November 10, 2013

Stayed on Sat night on our way to Gettysburg. The checking went smoothly, Zach was the desk clerk and he was very helpful. He had a very upbeat personality behind the desk.Not everyone does at 7pm on a Sat. Night. Room was clean and comfortable. A little noise from the interstate but sound reduction windows helped. Breakfast was hot and the dining area was clean and neat.

Stayed: November 2013, traveled as a couple
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Assistant General Manager at Country Inn & Suites By Carlson, Carlisle, responded to this reviewResponded November 11, 2013

Dear Michael C,

Thank you so much for taking the time to share your experience at our property. I will make sure Zach sees your comments regarding his great service. We appreciate your compliments and look forward to accommodating you again the next time you are in the Carlisle, PA area!

Best Regards,
Heather Macomber
Assistant General Manager

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Reviewed September 16, 2013

We were traveling from WV to MA and decided to stop here for one night for a break. The two ladies at the front desk were so nice, and they offered us some freshly baked cookies, which were SO good!!!! Check in was easy, room was fine. The problem came the next morning when before checking out I took a shower, when I closed the shower curtain the inside was either stained or dirty...it was very disgusting. I left a note for housekeeping and hope they took care of the problem.

  • Stayed: September 2013, traveled with family
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2  Thank tinybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Assistant General Manager at Country Inn & Suites By Carlson, Carlisle, responded to this reviewResponded November 11, 2013

Dear tinybear,

I truly appreciate you taking a few minutes to review your stay with us. I am thrilled you received great service from our staff. I can also assure you the issue you mentioned regarding the shower curtain was addressed immediately and corrected. I hope you will accept our apologies for the condition of the curtain and we look forward to exceeding your expectations upon your next visit.

Thank you,
Heather Macomber
Assistant General Manager

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Reviewed September 9, 2013

My daughter and I stopped here on our way home to Connecticut from South Carolina as it was easily accessible from I-81 and was pet friendly. That's pretty much where the positives stop. Sadly when we opened the door to our room we were hit with a very strong musty/pet/ stale smell. Had we not been so exhausted and worried we wouldn't be able to find another hotel that would take our pets, we would have checked out immediately. Paint and wallpaper were chipping off the walls in the bathroom, surprising that this is a Marriott property. The staff was about the only thing positive I have to say for this hotel. The check-in person Anthony was wonderful. Very sweet, friendly, and quick to get us into our room. Maybe the regular rooms are ok, but if your staying with a pet, I'd choose elsewhere.

Stayed: August 2013, traveled with family
Thank MaryBethMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Assistant General Manager at Country Inn & Suites By Carlson, Carlisle, responded to this reviewResponded September 12, 2013

Dear MaryBethMac,

I am truly sorry to hear you did not enjoy your experience at our property. While it is our policy to deep clean each of our pet-friendly rooms after a pet stays, I will certainly investigate what may have caused the pet/stale smell you mentioned. Additionally, please always feel free to bring any issue to our attention during your stay so that we may correct the issue immediately. We strive to provide comfort and exceed expectations when you stay at the Country Inn and Suites in Carlisle and truly value all opportunity to do so.

If you would like to contact me to discuss your experience further I would be happy to hear from you. Otherwise, I would like you to know your comments have been heard, and I hope that you choose to stay with us again in the future.

Sincerely,
Heather Macomber
Assistant General Manager

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Reviewed September 4, 2013

Loved this hotel and would come back again.
I was able to check in early as part of a bonus given.
The desk staff was extremely helpful.
The hotel was easily accessible from the highway (I81) which I was hoping for.
The road noise from I81 was minimal thanks to a noise reduction insert in the window.
Restaurants were close so the shuttle wasn't needed.
The whirlpool in the room was a bit smaller than expected but was enjoyed.
Loved the breakfast and the fact it was served on china.
The hotel was quaint. I liked that.
I would strongly suggest this hotel and will repeat.

  • Stayed: July 2013, traveled as a couple
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Thank kricket22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather M, Assistant General Manager at Country Inn & Suites By Carlson, Carlisle, responded to this reviewResponded November 11, 2013

Dear kricket22,

Thank you for writing such kind words about your experience at our property! We truly appreciate it and look forward to continually providing you with the excellent service that is the standard for our guests. See you soon!

Best Regards,
Heather Macomber
Assistant General Manager

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Reviewed September 3, 2013

Very friendly and helpful staff. Rooms were clean. The breakfast buffeted very good and kept cleaned and full. Breakfast was served on china not paper plates. They offered a shuttle to the fairgrounds or to a restaurant if you did not want to drive. Was easily accessible to the freeway.

Room Tip: Get room that faces parking lot not freeway. Very noisy at night in rooms that face freeway
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  • Stayed: August 2013, traveled with family
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1  Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2013

Clean, comfortable, great breakfast choices, and really good coffee. A little noisy from road traffic and regulating shower temp was a little challenging. 2 newspapers available. our room was right next to the elevator, which we could hear, however, Over all a good choice, we would repeat

Room Tip: Choose a room on the parking lot side as opposed to the interstate side. Make sure your wi-fi works...
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  • Stayed: August 2013, traveled with family
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1  Thank Jinshinintn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Carlisle

Address: 1529 Commerce Ave, Carlisle, PA 17015-9166
Phone Number:
Location: United States > Pennsylvania > Carlisle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Carlisle
Price Range: $85 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Carlisle 3*
Number of rooms: 70
Official Description (provided by the hotel):
Newer hotel in Carlisle PA where you are treated like a friend. Hot cookies and coffee upon arrival, complimentary newspapers also available daily. ... more   less 
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Also Known As:
Country Inn & Suites Carlisle Hotel Carlisle
Country Inn And Suites Carlisle

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