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“100 % Satisfaction”

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The Carbondale Grand Hotel & Conference Center
Ranked #1 of 1 Hotels in Carbondale
Certificate of Excellence
Reviewed January 30, 2014

We were completely satisfied with this hotel. Very clean, very friendly staff. The food was delicious. I will recommend this hotel to everyone. We now have a place to stay when we come up and visit family and friends.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
Thank dianepl1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded January 31, 2014

Dear dianepl1957,
We are SO HAPPY to hear that you were 100% Satisfied & that we exceeded your expectations!!!
Thank you very much for choosing the Best Western Pioneer Plaza. It's wonderful that not only are we in a convenient location for you, but that you feel we have a great product & will recommend us to others.
We really appreciate the compliments for our cleanliness & great food but most of all we appreciate your kind words about our staff. They really do an excellent job & I will be sure to pass this along to them!
Thank you again for your business & we hope to see you again soon!

All the Best,
Lisa Criscera
Director of Sales

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239 - 245 of 288 reviews

Reviewed January 29, 2014

This is a brand new hotel and it shows. We were there for the annual ski trip to Elk. Very nice lobby with fireplace, breakfast room and lounge area. Rooms very clean and neat. WiFi very good. During our stay, the 'included breakfast' was in the restaurant. While the menu was limited, it was VERY good. Finally Carbondale has a nice place to stay. One minor detraction...walls somewhat on the thin side.

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Best Western
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded January 31, 2014

Dear James W,
Thank you so much for choosing the Best Western Pioneer Plaza in Carbondale, PA for your trip to Elk Mountain. We really appreciate the time you took to write this review & so glad that you enjoyed your stay...we hope the skiing was great too!
Thank you for your compliments to our facility, cleanliness & restaurant. I will be sure to pass this along to our staff!
I did notice that you stated that our walls were thin...I have made the General Manager aware of this comment & we will be examining the room you stayed in to correct any issues that may exist.
Thank you again for your business & we hope to see you again soon. Let it snow!!!

Safe Travels,
Lisa Criscera
Director of Sales

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Reviewed January 25, 2014

I stayed at the Best Western Pioneer Plaza Hotel in Carbondale, PA recently while on a business trip. It was a great experience, and I highly recommend the hotel to others. I was driving a company van, which can often be hard to accommodate, but I was able to park it easily in the on-site parking facility. The room was very clean, and the shower/bathtub and bathroom appeared to be very new and spotless. The only caution is that one has to be careful when stepping out of the shower, as it is a raised a little high off the floor. The room was quiet and comfortable. I was impressed with the new remote control for the TV, which it seems all guests receive. There was complimentary wireless internet, and the passcode was provided with the room keys. Although I didn't spend a lot of time in the other areas of the hotel, the entrance was comfortable and clean. The staff was helpful and knowledgeable. I do a good deal of traveling for business, and this was one of the best hotel experiences I have had.

  • Stayed: January 2014, traveled on business
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Thank musican2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded January 29, 2014

Dear musician2014,
Thank you so much for choosing the Best Western Pioneer Plaza & for taking the time to write this thoughtful & positive review! We are SO GLAD that you enjoyed your stay!
I am pleased to hear that we were able to comfortably accommodate your company vehicle & that you were able to use the secure WiFi with ease. We are also really excited to hear that you liked our "clean remote" program. This ensures that remotes have been cleaned & sanitized & are germ free for every guest.
We hope you will come & see us again soon here in Carbondale! Thank you again for your business.

Safe Travels,
Lisa Criscera
Director of Sales

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Reviewed January 3, 2014

This location is very clean, friendly & professional. The breakfast was very good. I especially enjoyed the coffee lounge being open 24/7 & free. The building was located near stores & gas stations. You could walk to anything you needed. Overall a great place to stay.

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank Lila M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded January 6, 2014

Dear Lila M S,
Thank you so much for choosing the Best Western Pioneer Plaza in Carbondale for your recent stay! I am delighted to hear that you found our location convenient & that our hospitality exceeded your expectations! I am especially happy to hear that you enjoyed our hot breakfast & 24-hour coffee! We try to do as much as we can to make our guests feel at home while they are visiting us.
We hope to see you again soon & thank you again for choosing the Pioneer Plaza & for taking the time to write this review!!!
Safe Travels,
Lisa Criscera
Director of Sales

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Reviewed December 31, 2013

this hotel was well planned and executed. Large rooms, decorated with tasteful furnishings and colors, large windows, nicely appointed bathroom, comfortable bed, and the amenities one would expect from a reputable national hotel chain.
The lobby is cozy and inviting. The dining room is simple and elegant. I only had breakfast there, and it was well prepared.
I was very happy with the pleasant and competent staff at the front desk.
Overall, this hotel has everything one gets in a big city hotel.
And the price is right

  • Stayed: December 2013, traveled solo
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1  Thank johnbethlehem7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded January 3, 2014

Dear johnbethlehem7,
We would like to thank you so very much for choosing the Best Western Pioneer Plaza & for writing this amazing review! We are flattered that you thought so highly of the hotel & that we exceeded your expectations. I will be sure to pass the compliments along to our staff to let them know what a great job they are doing. We take much pride in our brand new facility & it's always nice when someone notices our efforts!
We certainly hope you will come back & visit us again!

Happy New Year & Safe Travels,
Lisa Criscera
Director of Sales

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Reviewed December 18, 2013

Stayed one night on business. Staff very friendly, restaurant food very good. Room comfortable, plenty of towels, etc. The waitress was helpful but seemed new in this position and probably is because it is a new hotel.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Best Western
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded December 19, 2013

Dear Nancy S,
Thank you so much for choosing the Best Western Pioneer Plaza. We really appreciate that you took the time to write this review. I'm so happy to hear that you found our hotel to be warm & friendly and that you enjoyed your meal in Ambers Restaurant!
You are correct we are a brand new hotel so we take much pride in our product & our service. Our staff is really fantastic & goes out of their way to make our guests feel welcomed.
We hope that you will visit us again soon! Thank you again for your kind words & your loyalty to our brand!

Happy Holidays & Safe Travels,
Lisa Criscera
Director of Sales

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Reviewed December 16, 2013

Excellent hotel with great service! Amber's restaurant and bar was outstanding! Staff was very professional and friendly. I would definitely stay there again! Hotel is right in the center of town and close to everything.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with Best Western
Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded December 19, 2013

Dear Michael K,

We would like to thank you for staying with us & for taking the time to write this review! We really appreciate your kind words & compliments. I am so glad to hear that you enjoyed your stay & were able to experience Ambers restaurant as well as the rest of our beautiful downtown.

We hope you will come back & see us again soon. We would love to have you as our guest again!

Happy Holidays & Safe Travels,
Lisa Criscera
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Carbondale Grand Hotel & Conference Center

Address: 25 S Main St, Carbondale, PA 18407-2328 (Formerly BEST WESTERN Pioneer Plaza)
Phone Number:
Location: United States > Pennsylvania > Carbondale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Carbondale
Price Range: $97 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Carbondale Grand Hotel & Conference Center 2*
Number of rooms: 61
Official Description (provided by the hotel):
Discover The Carbondale Grand Hotel & Conference Center conveniently located just off the Casey Highway in the heart of downtown Carbondale. Placed in the pristine northern end of the Lackawanna Valley in the Pocono Mountains, and the southern tip of the historic and beautiful Endless Mountains, this hotel in Carbondale is close to a variety of exciting activities, including being just minutes from Elk Mountain. ... more   less 
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