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“Great place, great price, great location”

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The Carbondale Grand Hotel & Conference Center
Ranked #1 of 1 Hotels in Carbondale
Certificate of Excellence
Gilford
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great place, great price, great location”
Reviewed November 10, 2013

Planed on staying 1-2 nights, but stayed for 6 nights, very nice, quiet but great location! Clean, great value. Great Breakfast buffet. Manager was very nice and helpful, having a washer and dryer on site was great too. We were visiting family and planned to move around, but stayed there because we were so comfortable. Only Negative was no Microwave, but there was one in the laundry area you could use. It did have a refrig.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Grace D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, November 26, 2013
Dear Grace D,
Thank you very much for taking the time to write this great review for us. We are thrilled that you enjoyed your stay so much that you spent a few extra nights! I'm really excited to let you know that if you enjoyed the breakfast buffet, you are going to LOVE our brand new FULL HOT breakfast in the all new Ambers Restaurant! We really hope that you will come & visit us again soon. Thank you again for choosing the Best Western Pioneer Plaza!

Safe travels,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
New Tripoli, Pennsylvania
Level 6 Contributor
184 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed November 9, 2013 via mobile

We stayed one night. We booked a room with 2 queen beds and when we arrived were given a 2 queen bed suite. It was very nice on the 4th floor. Everything was really nice. It is a new hotel, but the front desk was great as was the room and breakfast was nice with make your own waffle, fresh fruit, toast and bagels, hard boiled eggs, and juices. Really glad this hotel opened since we will send friends and relatives here for our Son's wedding in August 2014. They also have plenty of free parking on site.

  • Stayed November 2013
    • Value
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    • Rooms
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Helpful?
Thank trytogetawayoften
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, November 11, 2013
Dear trytogetawayoften,
Thank you so much for choosing the Best Western Pioneer Plaza & for writing this wonderful review! I am so happy that you enjoyed your stay & that you were happy with your complimentary upgrade to a suite!
We are thrilled that you & your family will visit us again for your son's wedding in 2014. I am looking forward to it!!! I am also very excited to let you know that when you return, you will be able to enjoy our brand new Ambers Bar & Restaurant! Thank you again for staying with us.

All the Best,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carbondale, United States
1 review
Reviewed October 24, 2013

pleasantly surprised by quality of rooms and helpfulness and pleasant attitudes by all staff members. I hope they stay a positive as the facility grows in the community. It would be a pleasant meeting place for business meetings if rooms were made available. I will definitely return to see how the restaurant is rated after completion.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, November 11, 2013
Dear Donna L,
Thank you so much for taking the time to write this review. I am so happy to hear that you were "pleasantly surprised" with your stay. I will pass along your kind words to our staff...they really are a great team & we owe much of our success to their hard work & positive attitudes.

I want to let you know that we do have meeting space available. Our beautiful Chandelier Ballroom is approximately 6000 sq. ft. & can also be split in half. In addition, we have a small meeting room off our main lobby as well as a private dining room in our Brand New bar & restaurant, Ambers.

I certainly do hope you will come back & visit us again soon & I am sure you will be impressed by the new restaurant...a great addition to a great community!

Safe Travels,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 3 Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 22, 2013

When we booked this hotel I noticed that there were no Trip Advisor reviews. It was a brand new place. I knew that downtown Carbondale was being helped to revitalize itself. This hotel will go a long way to do that. It is amazing. Truly scrumptious. The room we had was big, light and airy, and I could not believe how posh the bathroom was. As we checked in I knew we were onto a winner as the front desk staff were top class, and happy to answer questions with a smile. The lady on duty in the breakfast area was very personable too. Even the maintenance man in the elevator greeted us with a cheery good morning. The breakfast was good and we enjoyed a walk round Carbondale before our journey to Newark Airport. We look forward to staying when the restaurant opens.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Tyne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, November 4, 2013
Dear Tyne R,

Thank you so much for staying with us here at the Best Western Pioneer Plaza in Carbondale. I am so thrilled that you found our hotel "truly scrumptious" & greatly appreciate you taking the time to write this excellent review!

I have passed along your compliments to our staff & I am very pleased to hear that they exceeded your expectations. Each & every person who is a part of our team takes much pride in this hotel. We all strive to create positive & memorable experiences for our guests so that they feel "at home away from home."

We really hope that you will come back to visit us again soon & that you have the chance to experience our restaurant & bar!

Safe Travels,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BOISE
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 10, 2013

This is a brand new hotel in the heart of town--within blocks of many restaurants, etc. Their own restaurant opens next month. This is a very blue collar area, with little choice in lodging, however, this hotel would be excellent anywhere. Very friendly staff.

  • Stayed October 2013, traveled on business
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank DENNIS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, October 12, 2013
Dear Dennis S,
Thank you so much for choosing our brand new hotel! We are so glad that you enjoyed your experience here in beautiful downtown Carbondale. Thank you for your kind words & compliments to our staff. I will be sure to remind them of what an excellent job they are doing! Here at the Best Western Pioneer Plaza, we try our best to go above & beyond to make this the perfect "home away from home" for all of our guests! Thank you again for staying with us & we hope to see you again soon!

Safe travels,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 9, 2013

We had our family and friends stay a few days for my sons wedding in Honesdale. From the very beginning (before they opened the doors) until check out we received expectional service from Lisa and the entire staff. Being in the hotel business I do realize that my expectations were very high and the Best Western Pioneer Plaza exceeded them.
The suite was spacious and a great place for family to gather - beds wonderful after a long day.
Thank you Lisa and staff for making our stay the best ever.

Room Tip: Go for the suite - extra room is great!
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Weddinglady15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, October 10, 2013
Dear Weddinglady15,
On behalf of the entire staff, CONGRATULATIONS on your son's wedding & thank you so much for taking the time to write this great review! We are delighted to hear that we exceeded your "high" expectations & were absolutely thrilled that you allowed us the opportunity to host your family for your son's wedding. We know that great service is the key to a successful operation & we are very happy that you were pleased with our accommodations & staff. I'm also glad to hear that you enjoyed the suite & that not only were you able to use it for family to visit but that you also got a good night's sleep!

It was a ton of fun working with you to plan this weekend & I am glad that you got to see the transformation of the hotel from construction to the beautiful property that we have today! We hope that you will come back & visit us again soon...we would love to have you as our guests again in the future.

All the Best,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ephrata, Pennsylvania
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2013

Beautiful new hotel in downtown Carbondale, PA. Only thing missing was an indoor pool & a hot tub! No restaurant at the time we stayed, but they are building one in the hotel now, so should be up & running soon. Lovely courtyard to smoke a cigargette if you need to also!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank kenneths316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, October 10, 2013
Dear TripAdvisor Member,
Thank you for staying with us at our brand new hotel! We are so glad that you enjoyed your stay & that you were able to experience our wonderful city. We hope that you will come & see us again so that you can experience our new bar & restaurant. Also, next time you visit, if you are still interested in a pool, let us know & we can get you a Visitor's Pass for our beautiful & newly renovated YMCA, which is just a few blocks up the street.
Thank you again for choosing the Best Western Pioneer Plaza in Carbondale...we really appreciate your business!

All the Best,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Carbondale Grand Hotel & Conference Center

Property: The Carbondale Grand Hotel & Conference Center
Address: 25 S Main St, Carbondale, PA 18407-2328 (Formerly BEST WESTERN Pioneer Plaza)
Location: United States > Pennsylvania > Carbondale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Carbondale
Price Range (Based on Average Rates): $$
Hotel Class:2 star — The Carbondale Grand Hotel & Conference Center 2*
Number of rooms: 61
Official Description (provided by the hotel):
Discover The Carbondale Grand Hotel & Conference Center conveniently located just off the Casey Highway in the heart of downtown Carbondale. Placed in the pristine northern end of the Lackawanna Valley in the Pocono Mountains, and the southern tip of the historic and beautiful Endless Mountains, this hotel in Carbondale is close to a variety of exciting activities, including being just minutes from Elk Mountain. ... more   less 
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