After departing a conference in Harrisburg later than expected, we realized that an overnight would be required on our trek back to Rhode Island. As such, we found this hotel beside the freeway and stopped to inquire about availability. The price was reasonable, and since we were priority club members, we received a 25% discount coupon for breakfast in the restaurant, and 2 coupons for a free drink in the bar. Plus, there is a mini-golf facility right next door and the hotel gives $1 discounts to guests, so my 4 and 2 year-old boys were thrilled. They also loved the pool (outside but heated). Food in the bar was quite good as well for pub grub. Plus, best of all, the customer service was phenomenol. We were greeted by a blonde woman who had only recently started working at this hotel, and she was exceptional, especially given the problems we would encounter later in the evening. Unfortunately, across the hall from us, there were several boys staying in the room by themselves (ages seemed to range from 10-15) and the parents were too busy getting intoxicated at the bar to pay attention. As a result, my first call to the front desk was at about 8:00 p.m. to report that the boys were slamming a luggage cart into their closed room door. Immediately, within 3 minutes, someone was down to handle the situation. Of course, the screaming, running and slamming of the door continued for several hours (with Dad actually participating as well) so at about 11:45 p.m., I called the front desk again. The woman immediately told me that they would move us to the Presidential Suite, but when I explained that my kids were sleeping and I wasn't going to move everything to another room at midnight, she gave me passes for free breakfasts and comped our room without a second thought. Apparently, she also must have called down to the room because the noise stopped immediately thereafter. All in all, our experience at this hotel was fantastic, and a lot of that credit goes to the staff at the hotel who did a great job managing some very rude guests. I would definitely stay here again!
- Official Description (provided by the hotel):
- Welcome to the Center at Holiday Inn Allentown I-78 (Lehigh Valley). Click on Packages to see our Great Escape Experiences! Free wireless Internet network access in all public areas of the hotel! Experience our America Restaurant, Sam Adams Brewhouse, for a meal or a snack. Our America Restaurant offers a buffet for Breakfast. Guests also enjoy our fitness center,and large outdoor pool. ... more less
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- Also Known As:
- Holiday Inn Conference Center Lehigh Valley Hotel Breinigsville
- Holiday Inn Allentown
- Allentown Holiday Inn