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“Excellent roadside hotel west of Allentown on I-78”

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Hilton Garden Inn Allentown West
Ranked #2 of 2 Hotels in Breinigsville
Certificate of Excellence
Newport Beach
Level Contributor
84 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Excellent roadside hotel west of Allentown on I-78”
Reviewed June 14, 2014

This is a very nice property. It is consistent with Hilton standards and the Hilton Garden Inn brand.

The location is just west of Allentown at an exit with many other motels and restaurants. The facilities and property are all clean, updated and very nice.

The only issue is that this property is three levels and very large, yet it only has one elevator which creates delays. The property is sprawling and you should make sure you ask the front desk where your room is located. The rooms towards the back of the property are far from the elevator.

I would stay at the property again, but would select a room closer to the elevator.

Room Tip: Do not stay in a room on the second or third floors toward the back of the hotel if you require use...
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  • Stayed May 2014, traveled with family
    • Value
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Helpful?
Thank LudwigNewportBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, June 17, 2014
Thank you for reviewing your stay at our hotel. We enjoy reading about our guest experiences and suggestions. We appreciate your feedback. I will be sure to take your comments in regards to the elevator at our property back to the rest of the management team. Please feel free to reach out to me at 610-398-6686 if you would like to discuss any other suggestions you may have from your stay with us. We hope you will come back to visit us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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399 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Glendale, New York
Level Contributor
3 reviews
3 hotel reviews
Reviewed June 9, 2014

Annually I stay at the Hilton Garden Inn Allentown. They just recently renovated. The decor looks great. The lobby is a friendly atmosphere with plenty of seating and an open bar area. The rooms are comfortable and clean. The breakfast staff for our group was very upbeat and friendly. They made sure we we taken care of. This is a great hotel to stay with children. We come to the area to compete in Kutztown University in the Regional Baton Twirling Championships. I recommend this hotel for teams/groups.

  • Stayed June 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank catt143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, June 11, 2014
Thank you for your response! We enjoy hosting the teams each year and we are happy that you enjoyed your stay. Our lobby is newly remodeled and it is very open and welcoming. It does have a lot of seating and many televisions. It's a very inviting place for our guests who want to get out of their room to meet with friends and family or a larger space to work on projects with other team members.
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Hicksville, United States
2 reviews
Reviewed June 5, 2014

Our group was attending a twirling competition and this hotel could not be any nicer. They catered to all our needs and even let us take over their restaurant and lobby for a pizza party with our athletes. Overall a great time for all involved.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gerard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, June 6, 2014
Thank you for telling us about your stay on Trip Advisor! I am happy that you enjoyed your stay with us. We enjoy having the groups that participate in the twirling competition each year. We strive for great customer service and we want all of our guests to feel like this is their home away from home. We look forward to seeing you again next year!
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Pittsburgh, Pennsylvania
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 28, 2014

Newely renovated HGI, i've stayed with them multiple times now.
Nice, bright entry to hotel, excellent location right off of highway and only about 10 minutes to Allentown. not much to offer in the ways of food on sight, they've only recently began offering for purchase drinks and a morning menu, but there's a good little family owned Italian restaurant at the corner of the parking lot. Worth the stay if passing through.

  • Stayed May 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank pghmike78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, May 30, 2014
Thank you for telling us about your stay! I am happy to see that you frequently stay at our property and we look forward to hosting you again the next time you are in town. We do offer a made to order breakfast at the property for an additional charge of 10.95 as well as a lite dinner menu in the evening from 5-10pm. We wrapped up our remodel at the begining of 2014 and now we will be adding new patio furniture to our outdoor sitting areas and we will be brightening up our lobby with new wall artwork. I hope you are able to enjoy these new features the next time you stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 28, 2014

This Hilton sits right off the Interstate, nestled behind great places to eat. Its convenient yet quiet, clean and comfortable. I highly reccommend your stay here. The staff was freindly and responsive immediately after I arrived. Will stay here again in a heart beat.

  • Stayed April 2014
    • Value
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Helpful?
Thank Whitt-Trp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, May 30, 2014
Thank you for sharing your experience here on Trip Advisor. I am glad to hear that you had a great experience! Our staff strive to make all of our guest stays exceptional and go above and beyond to make all of our guests feel as though this is their home away from home. We do have a great location close to many businesses, shopping centers, and restaurant as well as many area attractions including Dorney Park, Sands Casino, Allentown Fairgrounds, and Lehigh Valley Mall. We hope to see you the next time you are in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allentown, PA, United States
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 18, 2014

All the facilities at the HGI Allentown West were excellent and the breakfast was outstanding. The atmosphere in the lobby was informal but still welcoming. The right balance for our stay to celebrate my nephew's wedding

  • Stayed May 2014, traveled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, May 21, 2014
Thank you for your post on trip advisor. I am very happy that you enjoyed your stay while you were visiting for your nephews wedding. Our lobby is newly renovated and our whole team is excited about the new look. The lobby is now more open and inviting as it has become a place for interactions and a great place with plenty of seating for families to meet and catch up while they are in town together. I hope you were able to take advantage of the new lobby!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macungie, United States
1 review
Reviewed May 15, 2014

The staff was incredibly rude. Our rooms were not ready at the time they said they would be, which made me almost late to my own wedding. The rooms were a mess. We were not checked in properly which made for a disaster after the wedding making my maid of honor miss my after party. I'm incredibly disappointed in this hotel and would not recommend it.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alexandria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, May 21, 2014
I am very sorry that your stay with us was not exceptional. The stay that you described is not typical of our hotel. We strive for excellent customer service and I apologize that you felt as though the guest service agent was less than accomodating during your check in process. On busy weekend, we do our best to accomodate as many early check in requests as we can. Our normal check in time is at 3PM and our check our time is at 12 noon. I am very sorry that your stay you did not receive the service that you expected.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Allentown West

Property: Hilton Garden Inn Allentown West
Address: 230 Sycamore Dr, Breinigsville, PA 18031-1535
Phone Number:
Location: United States > Pennsylvania > Breinigsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Breinigsville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Allentown West 3*
Number of rooms: 111
Official Description (provided by the hotel):
Hilton Garden Inn Allentown West is an affordable lodging option near Allentown, Pennsylvania. This modern hotel features an indoor heated pool, fitness center, free Wi-Fi and business shuttle service. ... more   less 
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Also Known As:
Hilton Garden Inn Allentown West Hotel Breinigsville
Hilton Garden Inn Breinigsville
Hilton Breinigsville

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