Our group (3 married couples) tried From the Boot (in Blue Bell) because it was centrally located for all those attending a dinner outing. Our group planned on getting together on this specific night for weeks and with the coordination of babysitters, etc., it was a treat for all of us to get out of the house, even for just a few hours. We arrived at the restaurant around 6:30pm and immediately put our name on the Wait List. We were told it would be a 40 minute wait which was completely understandable.
After an hour went by, I asked how much longer did they anticipate before our group could be seated. I asked this question after personally viewing multiple parties of 2 or 4 people being seated ahead of us. Normally this is not a big deal but these parties were arriving well after us and were being seated within 20 minutes. I then utilized my 2nd grade math skills and asked why could they not combine a table for 4 with a table for 2 to accommodate our party of 6 to which I never received an answer. After asking 2 more times on the status of our table, we were finally seated 80 minutes after arriving at the restaurant.
After being seated, the clueless server welcomed us and said for our wait, they were going to send over Bruschetta “right away”. That is a nice gesture IF we liked or wanted bruschetta??? Why send us food that we don’t like or want? We sat for 15 more minutes before ever seeing the server again or the bruschetta for that matter (not exaggerating either). In these 15 minutes coupled with the 80 minutes that we waited for a table, we had enough time to memorize the menu so why not take our order ASAP? The server then hung out by the kitchen window staring off into space for what seemed like FOREVER. After a few more minutes and as we became more irritated/ hungry, we had enough and walked out of this disaster of a restaurant. While leaving, the hostess was ignorant enough to say “have a great night”. The staff was clueless, and had no idea how to improvise.
The portions may be huge, the food may be fantastic, and the ambience may be as nice as they come but service is where it starts and ends in the hospitality business. As a hospitality professional for 15+ years, I’ve rarely seen such incompetence and a lack of common courtesy for a group who waited as long as we did to try this place. We ended up walking across the street to a local sports bar instead. From the Boot leaves a lot to be desired in the Common Sense department from our experience. We definitely won’t be back but I can recommend the wings at the Whitpain Tavern located across the street.
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