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Holiday Inn Express Philadelphia NE - Bensalem
Ranked #3 of 9 Hotels in Bensalem
Certificate of Excellence
Wantagh, New York
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice Hotel”
Reviewed October 7, 2013

Hotel was nice. Shares a parking lot with Bob Evans :) The beds are extremely comfortable. The employees are extremely nice. Special mention Natalie and Gevin are a pleasure to talk to. They excel at customer service! Thanks for a great stay!

Room Tip: Get one close to the elevator. The only elevators are in the middle. We had a room towards the end a...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lisa h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    98
    59
    18
    9
    9
See reviews for
64
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Green Bay, Wisconsin
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 5, 2013

I travel 250 days/year and I would say, over all it's a good place to stay. My room was clean and roomy. There are many restaurants close in walking distance. The only negative I experienced is that the staffs at the front desk are not really friendly. It's perhaps normal there and I mention it only, because it is not usually within North America. Other than this, I consider it as a place I would return to.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andreas_schuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed September 17, 2013

Hotel is conveniently located close to Franklin Mills Shopping Mall. Very clean hotel with nice staff. Good size rooms with free coffee and breakfast. You can get to the Center City of Philadelphia very easily.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FatG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC metro
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 4, 2013

Positive Impressions:
Renovated lobby and breakfast area with nice LED televisions, satisfying breakfast with options for different eaters (although could use a bit more fruit), good fitness area, well-maintained pool, good security.

Negative Experiences:
We received what I think is one of the more dated rooms, so my experience may not be typical, but I will say that our room did not have proper ventilation. The bathroom mirror fogged immediately and for hours after a shower, even with bathroom door open and fan on. The room had a moldy smell that we could not pinpoint (and staff decided to spray air freshner as the solution, rather than a room change), fridge is available in room but you need to request it (I’m hoping this is a conservation effort or a result of our room rate?), the maid service was okay at best: they did not restock wash clothes but took the used ones and left cleaning supplies in the room.

After reading the reviews, it appears the hotel is trying and in a transition. While we had some issues, I will say the hotel tried to make amends at the end of our stay (although not during), and I hope for a more positive experience on a return trip. It is definitely an affordable option for Sesame Place and other attractions, but they need a little more work to be at the level of other Holiday Inn Express hotels.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dogg2gs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Philadelphia NE - Bensalem, responded to this review, September 19, 2013
Dear dogg2gs,

Thank you for taking the time to write us a review regarding your recent stay with us. I certainly apologize for the inconveniences you experienced because of the room conditions. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plantation Florida
Level Contributor
139 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed September 4, 2013

I stayed here when visiting Six Flags and Dorney Park. This hotel is between the two. I read reviews about the hotels in NJ, and didn't like them (rude staff). This hotel was clean, friendly staff, great location, nice breakfast, and a good price. About the only negative is the rooms don't have a fridge. Instead they have a coffee pot area with a sink with a shelf under it. If they can fit a fridge next to the shelf instead of the garbage can (see pictures), that would be great. In fact, I don't need a sink outside the bathroom. I'd rather have the fridge if it comes down to one of the other, but please see if a small fridge will fit next to the shelf under the sink.

When driving here, be careful if using a GPS. The right turn into the property comes up quickly if using Google Maps. Also, if coming from the highway exit, it will take you past the hotel, then want you to do a U-Turn, when in fact, you can make a quick left if you can get over quickly. In other words, look around if using your GPS and be ready to turn.

This is a good location because you can reach Six Flags or Dorney without using the NJ Turnpike (use Google Maps with Avoid Tolls Option).

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robvia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 4, 2013

Stood here while going for two days at sesame place. It was clean and a great value! Will definitely stay here again. Only complaint I had was that breakfast was done way too early, at 10 and checkout at 11 was too early too.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miguel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 23, 2013

We booked our room through a third party to get the discount. After, I called hotel direct to make sure room would accommodate disability. It did not. Thankfully, we spoke with manager Kevin who was very nice and helped us work it out

Stayed August 2013, traveled with family
Helpful?
1 Thank Christchaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Philadelphia NE - Bensalem

Property: Holiday Inn Express Philadelphia NE - Bensalem
Address: 1329 Bristol Pike, Bensalem, PA 19020-6415 (Formerly Hampton Inn Philadelphia Northeast / Bensalem)
Phone Number:
Location: United States > Pennsylvania > Bucks County > Bensalem
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Bensalem
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Philadelphia NE - Bensalem 2.5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Hampton Inn Philadelphia Northeast / Bensalem Hotel Bensalem
Hampton Inn Bensalem
Bensalem Hampton Inn

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