We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place to stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Extended Stay America - Philadelphia - Bensalem
Reviewed September 28, 2012 via mobile

I stay here a few nights a week. Rooms are always clean and staff are friendly. They offer free WiFi. A sign in the lobby says that they will have breakfast sometime in October. The Parx Casino is across the street. Lots of places to eat within walking distance.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank gumpherson2nd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this reviewResponded October 1, 2012

"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Philadelphia - Bensalem. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (147)
There are newer reviews for Extended Stay America - Philadelphia - Bensalem
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

116 - 122 of 147 reviews

Reviewed September 26, 2012

I'm a truck driver with bad luck with trucks breaking down, so I've seen quite a number of hotels over my time on the road. My recent stay with this hotel was exemplary. I was certainly unaccustomed to the amenities that made the hotel truly feel a home away from home. Full size frig, microwave, even a stove. And top that off with actual dishes, not just the plastic throwaway variety found elsewhere. Would definitely recommend Extended Stay to anyone leaving home, regardless of the reason.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this reviewResponded October 1, 2012

"I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America Philadelphia - Bensalem. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

Very nice place to stay...the Management Staff at this hotel is the best, rooms are very clean and comfortable nice flat screen T.V with free cable tv, free wi fi excellent location not to far from N.E P hiladelphia,shops. Parx Cosino right across the street you can actually walk to the casino. The Management Staff goes out of there way to make sure your your needs are met during your stay..Really love this Hotel...would definitly recommend this hotel for your stay. Very economic.

  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tazz07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this reviewResponded September 26, 2012

"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Philadelphia - Bensalem. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2012

Recently stayed at this hotel, was very nice. Bedding was comfortable and attractive. Staff was very friendly, I believe the girl that I dealt with was Kate. Very professional and welcoming. I would recommend this hotel.

  • Stayed: August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this reviewResponded September 24, 2012

"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Philadelphia - Mt. Laurel. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012

I stayed here for business and only had to stay 1 night. The room was tidy but dumpy (i.e. cheap bedding, cracks around the sink, broken toilet seat). The woman behind the counter ( i think she was the asst. manager) was very nice and professional.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nikkibee114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this reviewResponded September 26, 2012

"Thank you for taking the time to review your recent stay at Extended Stay America Philadelphia - Bensalem. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies

We know that our guests have many lodging options, which is why it is so important to us that we provide clean, comfortable rooms at an affordable price. The description you presented of your accommodation is not representative of our quality standards and as such is clearly not acceptable. In order to meet our standards going forward, I will work with my staff to ensure that you and our future guests do not experience this type of incident.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2012

Excellent comfort and staff is really nice and the hotel is located in a wonderful area super close to good restaurants and the casino. Rooms are nice and comfortable and the tvs are nice and always clean love the new exercise room.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank vader3002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this reviewResponded September 24, 2012

"It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Philadelphia - Bensalem. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2012

Celebrating our 12th Wedding Anniversary, the hubby and I decided that we wanted to go to a Casino for the weekend. We haven't been to A/C in a long time, so I didn't have any comps there and the Sands and Mount Airy Casino hotels were booked, so I discovered that near the Parx Casino was an Extended Stay Hotel. As we stayed at an Extended Stay just 2 weeks ago and enjoyed it, we decided to stay at another one. It was right across the road from the casino so it was perfectly located.

Now, the reasons why it's SLOOOOOOOWLY become our favorite. We checked in fast and speed, but when we walked into our room, the clean service must have left the air on the lowest setting and on HIGH because it was FREEEEEZING in the room once we opened the door. Being that it was already cool outside, the room felt like we were in the Artic. During this extremely hot summer it would have been perfect--not so perfect this weekend. In fact it took at least an hour to bring the room down to an appropriate temperature.

The room was smaller than the Extended Stay in E. Rutherford, but clean and comfortable. Plenty of towels and washclothes, and enough soap (but no shampoo). The bathroom door was VERY close to the toilet. You actually had to stand to the side to close the bathroom door. We did not have an ice bucket, but there were ice trays full of cubes in the fridge already. However, we did not use them because we did not know who filled the tray...so we had to use the spaghetti strainer to get ice.

Also, very, very minor, we stayed across from a guest who just refused to stay in their room. Seems like every 30 minutes he was walking the hall, going in and out of his room, with his door slamming shut. Also, being close to the housekeeping closet, we had to deal with that slamming door as well. No fault of the hotel, but while we were trying to sleep, that slamming door was annoying as hell!

Finally, we were missing the filter for fresh water that is advertised on all of their commercials, and at this location there was NO grab and go breakfast!

It's obvious that this Extended Stay needs a little work (very minor), but each time we decide to go to Parx Casino, this is where we will be staying.

Room Tip: Do not stay in the rooms close to the elevators. You won't hear the elevator, but the housekeep...
  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Buffy2833
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-PCH, General Manager at Extended Stay America - Philadelphia - Bensalem, responded to this reviewResponded September 26, 2012

"I recently received a copy of your review of the Extended Stay America Philadelphia - Bensalem. Our company prides itself on excellent guest service, so it was gratifying to read your feedback about our staff. I would like to give you my most heartfelt apology regarding the part of your stay that was not satisfactory.

As this hotel’s manager, I challenge our staff to continually improve the experience of our guests, from the cleanliness of our rooms, to the courteous professionalism of our staff. Unfortunately, in your situation, it is clear that we were unsuccessful in achieving these goals. Given our belief that guests like you are our most valuable asset, this failure is particularly troubling.

Your review has caused us to take a serious look at the systems we have in place to handle our day to day operations and we will be making modifications as appropriate.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bensalem hotels
0.6 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#6 of 9 in Bensalem
210 reviews
0.4 mi away
Holiday Inn Bensalem - Philadelphia Area
0.8 mi away
Best Western Plus Philadelphia Bensalem Hotel
Show Prices
Show Prices
Show Prices
0.9 mi away
Hampton Inn & Suites Philadelphia/Bensalem
0.1 mi away
Courtyard Philadelphia Bensalem
3.1 mi away
Holiday Inn Express Philadelphia NE - Bensalem
Show Prices
Show Prices
Show Prices

Been to Extended Stay America - Philadelphia - Bensalem? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Extended Stay America - Philadelphia - Bensalem

Address: 3216 Tillman Dr, Bensalem, PA 19020-2027
Phone Number:
Location: United States > Pennsylvania > Bucks County > Bensalem
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Bensalem
Price Range: $88 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Bensalem 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Extended Stay, Expedia, Travelocity, Hotels.com, Orbitz, TripOnline SA, Hotwire, Cancelon and Cheap Tickets so you can book your Extended Stay America - Philadelphia - Bensalem reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Bensalem
Bensalem Extended Stay

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing