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“Excellent Hotel to stay at!”

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Best Western Plus Philadelphia Bensalem Hotel
Ranked #7 of 9 Hotels in Bensalem
Bensalem, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Hotel to stay at!”
Reviewed November 27, 2010

My cousin Jessica had some rooms put aside for her wedding guest at this hotel. We enjoyed our stay and would highly recommend it. The front desk was very pleasant, checkin was fast and efficient, and the room was beautiful. The staff we came into contact with were very friendly and helpful. It was a great stay and we will definetly recommend it to all our friends.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank auggie1023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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321 reviews from our community

Traveler rating
    87
    88
    70
    42
    34
See reviews for
127
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Yardley, Pa
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 22, 2010

We arrived a bit late and we had not requested a room on the first floor. We asked the front end person if she could accommodate our need. she could not but asked us to wait until the night manager, Sonny, looked through the lodging list. Sonny was such a gentleman and he struggled to find us a room on the first floor. I was impressed how hard he tried. I suggested that maybe we just accept the fact that the Holiday In was booked and that maybe, just maybe, the hotel could find us a first floor room in the morning. In the morning I went downstairs. Upon greeting a most personable front desk manager, Tina Overton, I was informed that Sonny had informed the day staff of our desire to move. We were accommodated quickly and the room was just beautiful. Freshly painted, beautiful colors and big towels. We will return..... Thanks Tina and Sonny !!

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AllegrosFlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jgrillone, Manager at Best Western Plus Philadelphia Bensalem Hotel, responded to this review, November 24, 2010
Thank you for your input on your stay with us. We are happy to hear that the front desk was able to accommodate your request the next day, and we appreciate you being very understanding in this matter. We always love hearing that the guests had an enjoyable experience while staying with us and I'm happy to hear that you did. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
1 review
Reviewed November 7, 2010

This is Wonerful place to stay I fell in love with the beds, THEY WERE AWESOME!, The service was OUTSTANDING. I would RECOMMEND this lovely hotel. Truly BLESSED WITH Everything!!!! SEE YOU NEXT YR!!!

  • Stayed November 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mslion42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jgrillone, Manager at Best Western Plus Philadelphia Bensalem Hotel, responded to this review, November 8, 2010
Thank you very much for your review. We always like to hear our guests feedback on their stays. I am happy to hear that you had such a good time with us. We look forward to serving you again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
staten island, NY
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 13, 2010

I've stayed at this hotel a number of times over the summer for business purposes. During the summer, it seems that the guest population consisted of either families (going to Sesame Place), senior citizens (going to the nearby casino), or construction workers (not sure why).

The hotel is okay at best; I've never had any real issues during stays there, but I think it is definitely overpriced for the services provided. The rooms and furnishings are ok, not great, and definitely not as clean as I would have hoped. I've stayed in several rooms, and all of them share a few things in common: the stains on carpets / couches and the black mold that seems to strike every one of the bathtubs. The hallways are in need of repairs and the fact that there's no elevator is somewhat inconvenient on the day you need to check in or out.

The internet connection at the hotel is very spotty. Although there are several routers located around the hotel, most of the rooms that I've stayed in have terrible signal. Only one time did I get a room with a good signal, and even then the actual speed was terrible. The A/C in some of the rooms was also a source of aggravation, particularly on those days when the temperature was hovering around 100 degrees. The A/C units in the room are old and cannot keep up in such extreme temperatures.

Overall it is a descent hotel and would be a great value for about 80-90 dollars a night. I believe they were charging around 120 a night during the summer, which is a bit high for this particular property.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Paul I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jgrillone, Manager at Best Western Plus Philadelphia Bensalem Hotel, responded to this review, October 21, 2010
Thank you for the review you posted. We value all of our guests opinions and are always trying to better the Holiday Inn. With the comments that you have shared we are aware of what we have to improve. Once again thank you and hopefully you will return and see the improvements we are trying to make.
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Bukwaas, MA
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed September 28, 2010

Price: $62 for 3.5* on Priceline

Location: 10 minute drive to Sesame Street Place & shopping malls. Busy main street. Bit rundown area behind the hotel, but safe for a quick morning run.

Restaurant: Slow service. Kids eat for dirt cheap.

Gym: More of a 'room'! Super small with only 2 machines & 1 weight station. Cramped!

Pool: Outdoor and busy with families/kids.

Parking: Free.

Amenities: Free WiFi. No elevators, so be prepared to carry heavy bags up the stairs!

Rooms: Decent size, with pull-out couches in addition to queen beds.

Overall: OK for a family trip with kids, but the lack of stairs is a bit of a hassle.

  • Stayed August 2010, traveled with family
    • Value
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Helpful?
Thank Bukwaas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jgrillone, Manager at Best Western Plus Philadelphia Bensalem Hotel, responded to this review, October 8, 2010
We appreciate your feedback and thank you for taking the time to comment on our hotel. We hope to see you again next year if you decide to visit the area again. Since we do not have an elevator, you can call ahead of time and request the first floor so you would not have to be inconvenienced by going upstairs. We do always try our best to honor all of our guests requests!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 23, 2010

I was so surprised to see how nice the holiday inn was
I was apprehensive because of the nearby construction and I am originally from that area The room was immaculate the bed was so comfy and the staff was super nice
they could not do enough for us I would definitely stay there again!

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheriamor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jgrillone, Manager at Best Western Plus Philadelphia Bensalem Hotel, responded to this review, October 8, 2010
Thank you for trying our hotel while you were in the area. We appreciate your business and thank you for your review. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 20, 2010

We were in town for a Donauschwaben dancing convention and we thoroughly enjoyed our stay. Our group had many rooms, and everyone seemed happy with the service and cleanliness. Our room was packed with our outfits and an abundance of luggage. The housekeeping associate did a wonderful job. The whole hotel is clean. Great outdoor pool. I even took care of a little business there, and the business center worked out good for me. Great location, easy on/off the highway. Bravo, way to go!

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coolpuhl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jgrillone, Manager at Best Western Plus Philadelphia Bensalem Hotel, responded to this review, August 23, 2010
First, I would just like to thank you for taking the time to write a review. We are happy to hear that everything went well for you and your group while staying at our hotel. It's good that you were able to relax with your friends and get some work done also. It was a pleasure having you and your group with us. We hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Philadelphia Bensalem Hotel

Property: Best Western Plus Philadelphia Bensalem Hotel
Address: 3499 Street Road, Bensalem, PA 19020-1547 (Formerly BEST WESTERN PLUS Philadelphia Bensalem Hotel)
Phone Number:
Location: United States > Pennsylvania > Bucks County > Bensalem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 9 Hotels in Bensalem
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Philadelphia Bensalem Hotel 3*
Number of rooms: 121
Official Description (provided by the hotel):
Nestled in the foothills of beautiful Bucks County, the BEST WESTERN PLUS Philadelphia Bensalem Hotel offers exceptional service and outstanding amenities to Bucks County visitors. We are located close to Sesame Place(R), Parx Casino and Philadelphia Mills Mall. Corporate guests love the easy access to I-276, I-95, US-1 and being only 20 miles from downtown Philadelphia. Having free Wi-Fi access, 24-hour business center and flexible meeting rooms makes doing business on the road a pleasure. Our hotel offers a complimentary full breakfast to all of our guests as well as new restaurant and lounge Ben's BBQ & Beer that is open for lunch and dinner and try one of our delicious BBQ plates that will have you come back for more. Our custom catering adds a bit of flair to any meeting in Bucks County. Families know our Bensalem, PA hotel's location means less travel time and more time for fun. Flyers Skate Zone is nearby as well as Sesame Place(R), Peddler's Village and the Philadelphia Mills(R) Outlets. Kids love the Please Touch Museum(R) and the Philadelphia Zoo. Don't miss the chance to bring history to life with a trip to Independence Hall in downtown Philadelphia. After a long day of visiting our local attractions, you can relax in one of Bucks County largest spa tub with our 10 person salt water spa while the kids enjoy our great indoor pool. Our hotel's guests can spend the day experiencing the best of Philadelphia and Bucks County when you allow our Bensalem, PA hotel's staff to serve you. Book your stay today! ... more   less 
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Also Known As:
Holiday Inn Philadelphia - Ne Bensalem Hotel Bensalem
Holiday Inn Bensalem
Bensalem Holiday Inn

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