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Reviews (4,557)
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All reviewscrystal roomfire pithiking trailsfrontier tavernspa wingindoor poolrelaxation roomrocking chairsspring waterspa servicesmineral springsgreat spabath ritualbedford springs resortbeautiful hotelgreat weekendlong weekend
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3,961 - 3,966 of 4,557 reviews
Reviewed January 23, 2013

I have seen the renovation of the Historic Bedford Springs Hotel progress to its current state of splendor. Every detail has been historically attended to. It is glorious, authentic. See their web page for outstanding visuals. BUT..a big BUT....No elevators and the walks to the registration desk and main floor facilities from the rooms is defeating! Suggestion: add exterior elevators to the back of the hotel where they won't show.

Room Tip: Request a short walk from the registration desk. Rear rooms look at a cliff 35 feet away.
  • Stayed: March 2012, traveled with friends
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Thank 495Nick495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Bedford Springs Resort, responded to this reviewResponded January 29, 2013

Thank you for all of your kind words and even your suggestion for adding an elevator. We are always looking for ways to improve the resort and we can add this to our wish list for future enhancements. We hope to have you visit us again soon!

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Reviewed January 22, 2013

We recently spent a weekend at the Omni Bedford Springs Resort. The hotel was perfect!
Our family stayed in a corner suite..plenty of space, beautiful views, and cozy beds. The staff was attentive and helpful. Check out the Afternoon Tea, so fun!!!!

Room Tip: The corner suite was perfect!
  • Stayed: January 2013, traveled with family
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Thank roe b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Bedford Springs Resort, responded to this reviewResponded January 29, 2013

Thank you for sharing your family's experience at the Omni Bedford Springs on TripAdvisor. We are glad you had a great stay!

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Reviewed January 20, 2013

This is my favorite spa - and I have been to alot of them! Once you book a service, you may use the spa facilities all day. Men and women have separate rooms, which have steam room, very large whirlpool, cold plunge and showers with great body scrub. The co-ed relaxation room before the service is extremely comfortable. And, in the Summer months, the outdoor pool is included. The spa seems to be popular so be sure to book a service in advance. The spa gift shop seems a little overpriced but this seems to be common at hotels. We enjoyed the whole property but the spa is special.

Stayed: February 2012, traveled as a couple
1  Thank Russell-UP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Bedford Springs Resort, responded to this reviewResponded January 29, 2013

We are thrilled to be your favorite spa after visiting many others. Thank you for recommending us on TripAdvisor and we look forward to a future visit from you!

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Reviewed January 19, 2013

As first-time visitors, we really enjoyed ourselves at this resort. It's beautiful, clean, and pleasant, and we were truly able to relax and unwind. That being said, there are a few things that could be done to make the experience even better.

After we made our reservation over the phone and requested our dates and room preferences, we never received the promised confirmation e-mail for the four nights we'd requested. We went online to check our reservation and found that we were booked for three nights instead of four, in a room with the incorrect bed type. We ultimately decided at that point not to re-request a four-night stay, but to simply visit for three nights instead.

The valets were quite nice as we pulled up in our car, and then we headed to the front desk to check in. The folks who staff the front desk are really a mixed bag-some are so warm and pleasant, while others seem bothered by guests. More on hospitality later..

Our room in the spa wing was lovely, clean, and convenient for us. Lots of space, could have used a bit more light, and a hook in the bathroom for our towels, especially because of the hotel's green efforts, where they ask you to reuse your towel. That's not a problem if I have somewhere to hang it besides over the shower. Two of our three housekeeping days were a little bizarre-each day, there was something left undone--one day our towels were removed and not replaced, and our overflowing trash can was left unemptied, on the other, we were not given replacement water, toilet paper, or tissue (all of which we clearly needed).

We ate (and enjoyed) most of our meals in the hotel. We also loved the hosts and wait staff in the Crystal Room, and staff at Che Sara Sara, the shops, etc. The biggest negative, by far, was the attitude of both the host and the hostess who worked at 1796/Frontier Tavern. One of them may have been a manager, but both times we went (one night to each restaurant), the host (one night) and hostess (the other) were really off-putting, and frankly, rude. Perhaps they'd be more successful behind the scenes. I'm glad they weren't our first exposure to the hotel. The Frontier Tavern waitress was also snippy and unhelpful during our so-so meal there. I'm not talking about any special requests-we didn't make any. Fortunately, our waitress, Michelle, in 1796 was fantastic. She represented the restaurant, and, in turn, the hotel so well, and made New Year's Eve a pleasant experience..the food was wonderful, also.

We also enjoyed the added hotel perks during this holiday period--Teresa's historical tour around the building, our picture being taken on New Year's eve...

The spa was fantastic...Jamie(?) gave a good orientation and was great at making sure that folks followed the rules of the spa and mineral springs (no skinny dipping, etc.). I wish she had been in the "quiet room" also, because it was so loud! My facial was excellent, and I'll be requesting Anna again. I also enjoyed the mineral springs treatment. My husband's massage was one of the best he's ever had.

Overall, we had an excellent stay and would return..the hospitality "glitches" were unexpected and, hopefully, will be resolved prior to a return visit.

  • Stayed: December 2012, traveled as a couple
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3  Thank CarynS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Bedford Springs Resort, responded to this reviewResponded January 29, 2013

It was a pleasure for us to read your review including your suggestions for ways that we could enhance the experience for our customer's. As evidenced by many of our reviews, we have consistently good feedback regarding the service and we apologize that this was not the case with your stay. We truly hope that the future will bring us an opportunity to provide you with an experience more in character with what our guests have come to expect and deserve at our resort!

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Reviewed January 18, 2013

My wife and I thoroughly enjoyed our stay. The swimming pool is remarkable -- you feel like a sheik as you paddle in it. To take advantage of this marvel, you should probably go on weekdays not week ends and as off-season as possible. There is nothing like swimming in a huge heated pool while looking at the snow outside.

  • Stayed: January 2013, traveled as a couple
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1  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Bedford Springs Resort, responded to this reviewResponded January 29, 2013

We are pleased to read that you enjoyed your time at the Omni Bedford Springs, especially in our indoor pool. Thank you for writing a review and we hope to have you back again soon!

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