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“Great Service”

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Howard Johnson Bartonsville/Poconos Area
Ranked #2 of 4 Hotels in Bartonsville
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Service”
Reviewed January 4, 2011

The manager, Faizel, was most helpful and accommodating.
Our room was very clean & had more amenities than most other places that we've stayed.
The indoor heated pool was large & very refreshing, especially after a day out seeing the sights.
You have a choice of room service, seated dining in the restaurant or take out (which was 'fab' for the days that we were out sightseeing all day).
Everyone, (from the manager; the front desk people; restaurant staff and the laundry staff), made our stay wonderful.
We highly recommend this hotel. As a matter of fact, we're going back in 2 weeks.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lesmarva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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771 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • French first
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2011

The Good:
*Staff at the restaurant is friendly and welcoming. But stop playing radio music during dinner!
*Parking was ample
*Bed was comfortable

The Bad:
*Smells like an old dirty hotel--my husband's nose started running like a faucet due to the smell of smoke and mustiness in the room and hallways.

*Dust and accumulated dirt where the carpet meets the wall, dust sitting on the tops of lamps and other fixtures.

*No elevators so you drag your luggage and equipment up and down steps.

*Loud traffic noise from the street

*Pleaded for an earlier check-in time so I could have a place to stay (while husband and daughter were skiing) but was told not till 3:00.

*Asked for extra pillows and was told to come and get them!

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MimiKline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bartonsville hotels

Brooklyn, NY
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 29, 2010

Clean and comfortable, with pleasant and helpful staff. The lobby is beautiful, with many leather couches, chandeliers and a large flat panel television. The lobby and entrance are comparable to much more expensive hotels.

As there is a restaurant on the premises, there is no continental breakfast. I, for one, can do without the free soggy donut or stale danish in the morning. All rooms have a fridge and a microwave, which is a nice touch.

Honestly - I do not at all understand the negative reviews. This is not a luxury hotel, nor does it pretend to be. It is clean, comfortable and an excellent value. If soft and fluffy towels, and kleenex tissues mean so much to a traveller, bring along your own! The towels were serviceable; the tissues a cheap brand. And yes, the carpet, though spotlessly clean, is not plush.

Access to the hotel from route 80 is great - about a minute from the highway to check-in.
Check in/ check out was fast.
Coffee is available in the lobby at all times, although officially it is meant only from midnight to 7 am when the restaurant is closed.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank skarasik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scranton, PA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 13, 2010

We had the plelasure of staying at this hotel for my childs soccer tournament last month. We got to check in very early (around 10:30 am) which is unusual as check in is at 3pm. They have the cuteset little restaurant that is like a rainforrest theme. The food was delicious. My steak was exactly as I ordered. Our room was great as it had a refridg and micro wave in it. Ive never seen that in any other hotel. I did notice there was no ice in the ice machines but everybody was filling up their coolers, so I went to the front desk and complained and they sent me to the kitchen and they gave me all the ice I needed. Overall I loved this place it was very clean and the front desk was great at 1am when kids were running up and down the halls in the night. They came up and made them all go to their rooms, end of story. I would recommend this to any family that wanted to stay in this area. There is so much to see and do around there to.

  • Stayed October 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jlbuscec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ashland, pa
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 19, 2010

Only stayed overnight. Room was ok, bathroom was clean, wallpaper a little rundown, but shower curtain & sink looked newer. Room itself was clean, except for the bed. The comforter had some stains on the underside (couldn't tell with the print on outer side) & the matress covers on the side of bed looked dirty & stained. Sheets & pillows were clean though. Bed was comfortable, slept good, was quiet for a Saturday night. In the morning the coffee was out of order in lobby & no continental breakfast is available because they have a restaurant on site.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maryAshland_Pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuyahoga Falls, Ohio
Level Contributor
146 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed October 12, 2010

My husband and I stayed here for one night last week on the way to NYC. I actually did research on the best economy hotel about 1.5 hrs from the city and this was it and we weren't disappointed. My husband was able to use a corporate discount so we paid $63+ tax and I thought that was a great price for the hotel.

The hotel was in a good location just off the highway, it was clean, the staff friendly and we didn't have any problems. We had a corner room with a king bed and small fridge. It was a nice sized room, was clean (we checked for bed bugs and saw no sign). We didn't have any problems with noise or any other issues.

If I could give any advice it would be that a few things seemed older and in need of updating for instance our shower curtain had some tears in it.

We would definitely recommend this hotel and stay here again.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brandy621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 12, 2010

Not a good experience. Here's why.

SAFETY
* Odd people wander the halls. Not sure whether there are people living there - though this may be the case.

CLEANLINESS
* First room we were given smelled incredibly musty - like it had taken in lots of water. The wallpaper peeling away from the walls was another clue that this was likely the case. Thankfully, management was willing to switch.
* Dirty rooms (including linen and carpets) and corridors

COMFORT
* Beds are small (full vs. queen?)
* Very low water pressure
* Ice machine on 2nd floor wasn't working

PROFESSIONALISM
* After promising our group a late checkout time the day before departure (and taking down the room numbers of those who had made a formal request), the management reneged on the arrangement and said it would charge any one of us who stayed past noon (instead of 1:30 PM) $45 extra. Despite having a list of rooms of the families who made requests, no one from the staff called us after changing their minds; we found out on the way out for a tournament game when one of our party tried to re-confirm the arrangement the day of departure. Of the two staff behind the counter this early Sunday AM, one laughed at us and the other said that in spite of what he had promised the day before, his manager reneged. One father had to drop his child off at the field and return to the hotel in advance of the checkout time in order to avoid the charge. He missed a game he had traveled to watch.

The only positive thing I can say is that the bar is reasonably priced. In short, there are other options in the area and I'd advise seriously considering them instead.

  • Stayed October 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMC031894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Bartonsville/Poconos Area

Property: Howard Johnson Bartonsville/Poconos Area
Address: 1779 N 9th St, Hwy 80 Exit 302, Bartonsville, PA 18321-7835
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Bartonsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Bartonsville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Bartonsville/Poconos Area 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
The Howard Johnson Pocono Hotel is family friendly ski property centrally located in the heart of the Pocono Mountains Area, easily accessible from Interstate 80 at Exit #302 & Highway 33 Just one exit from Camelback Ski Resort. All guest accommodations include microwave/ refrigerator, and Free High Speed Wi-Fi. Other amenities the hotel offers are a full service bar& grill, Indoor heated tropical themed swimming pool, and new fitness room. ... more   less 
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Also Known As:
Howard Johnson Inn-Bartonsville/Poconos Area Hotel Bartonsville
Howard Johnson Hotel Bartonsville
Howard Johnson Bartonsville
Bartonsville Howard Johnson

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