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“I have been at worse.....”

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Baymont Inn & Suites Bartonsville Poconos
Ranked #1 of 4 Hotels in Bartonsville
Beloit, Wi
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“I have been at worse.....”
Reviewed April 6, 2014

We usually have a better experience with Comfort Inn's. On this trip my wife & I stayed at a Best Western Holiday Inn Express and Travelodge with no problems or complaints. Then there was here.... We were quoted one price, verbally, when we checked in but did not get any receipt, and charged another, higher price when we checked out. Considering that most places we stay are familiar with the laws regarding Service Animals, this facility was quite lacking and required discussion in this area. The room was in need of a better cleaning and also in need of updating. I sat in the chair and it felt like I had been installing fiberglass insulation, the sheets were the same. The bathroom was extremely small and was not the cleanest. The bathroom had to be cleaned by my wife before she could take3 a bath. The shower bar was not securely fastened so the curtain would not stay closed, one handed shower was not easy to do.

Room Tip: Go somewhere else
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  • Stayed April 2014, traveled as a couple
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Helpful?
1 Thank Rock-DoveWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review, May 7, 2014
"SORRY THIS RESPONSE SHOULD BE FOR "WONDERFUL STAY" AND THE RESPONSE ON "WONDERFUL STAY" SHOULD BE FOR THIS ONE CONCERNING YOUR SERVICE DOG!"
Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your positive feedback. Our staff works extremely hard to provide great customer service to all of our guests. Located right in the middle of the Poconos, so many guests enjoy shopping, the casino, waterparks and hiking just minutes awayfrom the hotel. Easy on and off Route 80 allows are guests to get around even quicker. We are constantly working on upgrades and maintenance throughout the hotel and a new website Comfortinnpoconos.com will soon be up for the summer. The entire team thanks you for your comments and looks forward to seeing you again at the Comfort Inn, Bartonsville
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823 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Any
English first
Pennsylvania
Level 6 Contributor
212 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed March 24, 2014 via mobile

This hotel is just around the corner from the Tannersville Outlets so that's very convenient. It's a standard room for around 110/night. Nothing special. The bathroom could use a little touching up and cleaning in hard to reach places but a 1night stay meant we didn't really care. The king rooms have a nice bed but an odd open floor area with nothing going on. Maybe a couch and coffee table would make it more relaxing. The carpet is tired and could use updating. The front desk staff are very nice and helpful. The pool area is good for kids, providing there's no birthday parties going on. Lastly, the breakfast was great.

Stayed March 2014, traveled as a couple
Helpful?
Thank scranton38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review, May 1, 2014
Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your positive feedback. Our staff works extremely hard to provide great customer service to all of our guests. Located right in the middle of the Poconos, so many guests enjoy shopping, the casino, waterparks and hiking just minutes awayfrom the hotel. Easy on and off Route 80 allows are guests to get around even quicker. We are constantly working on upgrades and maintenance throughout the hotel and a new website Comfortinnpoconos.com will soon be up for the summer. The entire team thanks you for your comments and looks forward to seeing you again at the Comfort Inn, Bartonsville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
Reviewed February 26, 2014

The service there is very good. Steve who works at the front desk really made sure that my family and I were very comfortable and kept checking up on us. My family and I really appreciated the warm hospitality and when traveling you need that kind of attention to make your stay feel at home.

  • Stayed February 2014, traveled with family
    • Value
    • Location
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Helpful?
Thank Lenwood F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review, March 10, 2014
Thank you for your recent stay at The Comfort Inn, Heart of the Poconos and for your positive feedback. I will be sure to pass on all of your great comments to Steve. Our staff works extremely hard to provide great customer service to all of our guests. The entire team thanks you for your comments and looks forward to seeing you again at the Comfort Inn, Bartonsville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stroudsburg, Pennsylvania
1 review
Reviewed February 17, 2014

Recently went to the lounge at this hotel and it was awesome! Went on a wing night and they had plenty of flavors to pick from! beer was perfect temp and my bar tender alex was very quick and efficient! very friendly and great atmosphere.

  • Stayed February 2014, traveled solo
    • Value
    • Location
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Helpful?
Thank Jonathan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review, February 25, 2014
Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. The Lounge features close to 30 different types of wing flavors and our garlic parmesan is currently the most requested. Families love the fact they can have food and drinks out by the pool while they stay with us and can enjoy some signature martinis while relaxing in the large whirlpool. I will pass your comments onto Aleks and wish to thank you for taking the time to provide us with some great comments. For more info about the Lounge at the Comfort Inn please visit their site at theloungepoconos.com We look forward to your next visit.
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Dobbs Ferry, New York
1 review
Reviewed February 17, 2014

We had to make a last minute reservation and had a large party to accommodate. Thanks to Nikki Schlack and all of her patience we found 2 rooms to suit our needs and had AMAZING customer service to boot. Nikki made herself available to us and didn't make us feel like we were an inconvenience to her. She helped us above and beyond any other hotel personnel ever has! We had a great time!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yanksgirl7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review, February 25, 2014
Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We are happy to help our guests and I will make sure I let Nikki at our front desk know about your great comments. We are constantly working with our front desk staff to help them become better at making our guests feel welcomed and comfortable during their stay. Alot of guests have become repeat customers and many construction companies, bus tours, wedding groups have used our hotel because of our great staff. Centrally located, free breakfast buffet, in house bar and restaurant, free wifi, pet friendly, indoor pool, sand volleyball court, fitness room, and a fair hotel price is why so many guests have made Comfort Inn in Bartonsville their new place to stay in the Poconos.
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2014

We had a wonderful stay at the Comfort Inn. Nikki Schalck took our reservation over the phone and then helped with all our requests once we arrived. Nikki is truly a hidden gem in this place. Some of the best customer service I have ever received. The rooms were the perfect size and met all our needs. The complimentary breakfast was fantastic--especially the waffles!

  • Stayed February 2014, traveled with friends
    • Value
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Helpful?
1 Thank Lori D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review, February 25, 2014
Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We are happy you enjoyed the waffles at the free breakfast buffet, they are a hit with the guests. We appreciate the great comments about Nikki and the front desk staff. Our job at Comfort is to make your stay with us a comfortable one. Our customer service is a non stop traing process with our staff from maintenance to our front desk staff everyone has to work towards making our guests experience an enjoyable one. Once again the great feedback means alot to our staff that work very hard every day, Thank you!
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1 review
Reviewed February 15, 2014

On our trip to the Poconos for a bachelorette party we had our entire weekend planned and to stay at a family house. Upon arrival to the house we found the pipes were frozen and we had no heat! We called several hotels that were all booked and then called the Comfort Inn in Bartonsville and spoke with Nikki Schlack! From our first interactions with Nikki she was super helpful and saved us! She was able to get us 2 rooms to accommodate our party and assisted us with all of our requests! She was so helpful and we really appreciated all her help that saved our night!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mlib4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jill S, General Manager at Baymont Inn & Suites Bartonsville Poconos, responded to this review, February 25, 2014
Thank you for your recent stay at Comfort Inn, Heart of the Poconos and for your valuable feedback. We are happy to help our guests even in difficult situations that are out of everyones control. Having fast acting staff like Nicki on our front desk makes a guest feel reassured that we can help them in most situations. Over the last week with all the storms you name it, we have dealt with it from stranded motorists being towed off route 80 to guests like you with your water pipe situation. At Comfort Inn in Bartonsville we will make sure there is a good martini awaiting you or a comfortable bed or a hot breakfast to make your day a little better. Thank you and I will pass the great comments onto our staff for all of their hard work and great customer service.
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Additional Information about Baymont Inn & Suites Bartonsville Poconos

Property: Baymont Inn & Suites Bartonsville Poconos
Address: 116 Turtle Walk Ln, Bartonsville, PA 18321-7830 (Formerly Comfort Inn Heart of the Poconos)
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Bartonsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Bartonsville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Bartonsville Poconos 2*
Number of rooms: 115
Reservation Options:
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Also Known As:
Comfort Inn Heart Of The Poconos Hotel Bartonsville
Comfort Inn Bartonsville
Bartonsville Comfort Inn

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