Quality Poor to fair Facilities Poor to fair Service Poor to fair
I have stayed at the Silver Surf about 4 times with no problems.I recently stayed and this time got a cabin. The cabin was in poor condition to say the least, the bricks from the fire place were falling off, the door trim was falling off and had nails sticking out, the room smelled like someone burnt some kind of foreign incense, and smelled bad. The bathroom walls had stains like someone urinated all over them from shoulder height to the floor. I tried to get one of the rooms instead of the cabin but they were all taken.The next morning I had to rush off before I could let the owners know that there cleaning personnel needed to do a better job on the rooms. I got a phone call about 40 minutes after leaving the hotel from the owner and he yelled at me saying... you smoked in the room, you're not welcome here anymore and as soon as I went to assure him I didn't smoke in the room he interrupted me called me a liar and said he is going to charge me a 150.00 cleaning fee then hung up on me. I ended up going back to the hotel immediately and the owner was raising his voice at me interrupted me called me a liar then told me he didn't hang up on me. I would not recommend this hotel because the husband owner is a jerk and he shouldn't treat people the way he treated me unless he had his facts straight.I will Never stay at this hotel again. Oh to the owners~I don't care what your excuses are, go ahead and reply to this. You have a problem with one of your guest you should call them and discuss what your issue is or problem is and not just yell, interrupt, accuse, and try to belittle your customers.
- Official Description (provided by the hotel):
- Oceanfront on the sandy beach; indoor pool & hot tub. ... more less
- Reservation Options:
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- Also Known As:
- Silver Surf Hotel Yachats
- Silver Surf Motel Yachats, Oregon