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Silver Surf Motel
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Reviews (661)
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397
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All reviewsoregon coastindoor pool and hot tubfire pitthe managersfull kitchenbeach accessbeach toysocean viewexcellent viewelectric fireplaceprivate balconybeautiful beachlaundry roomclean roomsmy favorite placelove this placeeasy access
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565 - 570 of 661 reviews
Reviewed July 29, 2012

This is the fourth year we spent our vacation week with the folks at Silver Surf and it just keeps getting better! New pots & pans, new shower heads and beautiful new planter benches outside our cabin. And, of course, as always, ALL the staff were fun, helpful and professional!! (I think 'S L' had the wrong place) We have reserved our dates for next year and are looking forward to another great vacation at Silver Surf in Yachats Oregon!!!

Room Tip: The cabins are the best!!!!!
  • Stayed: July 2012, traveled with family
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Thank Ruth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

Wow!! I can't even tell you how unprofessional these people are! To post something about their customers just goes to show you how they lack in any kind of common decency. If they feel they need to defend their behavior, then something is seriously wrong with this place!! Travelers beware! They do not care who is watching and listening when they are yelling and mistreating their customers! There are plenty of other motels in this area who are willing to treat you with respect and give you the courtesy you deserve when traveling!

  • Stayed: July 2012, traveled with family
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12  Thank Jennifer M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

This is a mom and pop motel directly on the beach (as in, so close you can fall asleep listening to the ocean). It is not fancy and lacks some amenities (a hair dryer would be nice!) but the room was clean and had a fantastic balcony that was private and pretty big. Ours came with a kitchenette as well, and it had lots of little touches like DVDs, horse shoe pit, etc.. It was also the cheapest motel we stayed at on our trip but probably had the best location in terms of ocean proximity. The town of Yachats is a short drive away, as is a particularly beautiful section of Oregon coastline. I'd stay here again in a heartbeat!

  • Stayed: July 2012, traveled as a couple
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1  Thank amyakabetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2012

This place was the worst experience ever. They yelled at me, called me a lier and treated me like I was the worst person ever, even when I tried to talk to them, they cut me off, wouldn't listen and had me in tears. When the wife finally got her husband to shut up she asked him if he knew my story and he admitted he did not. Well of course not you don't stop yelling and calling people names long enough to listen. Funny thing is they did not even know me. They accused me of going against a rule that was never posted anywhere on there property...I have the pictures of every page in the book and all papers they put in their rooms....their excuse was it was on their web-site, well I was driving when I made the reservation and never have been to their web-site. So come up with a better one people. They treated my brother and sister like dirt and I witnessed them lie themselves to another customer and treat them very poorly. They kept telling this other customer maybe you should leave, do you want to leave, over and over like they didn't want the business. They asked me as well if I wanted to leave....wonder how many other people they asked if they wanted to leave. They apparently are under fairly new management. We ended up leaving this awful place and going to a hotel up the road. Told them of our experience and they said that many people have been complaining about them lately. Use caution when staying here. The people appear nice until you don't follow a rule whether intentional or unintentional they will treat you as if you deliberately went against the rules and when you try to explain yourself the male manager just cuts you off does not listen and calls you names. The absolute most unprofessional man with absolutely no customer service skills at all, even though he'll tell you he has been in customer service for many years......I am not sure how he could be and act the way he does.

Anyhow, my sister, myself and the more than 15 families that have the forth of July in Yachats every year will never ever stay here again. There are alot more beautiful places to stay that you will get treated much better at, believe me. Oh and my sister and I will be filing reports with the Attorney Generals office in Oregon and also the BBB in Oregon as to stop these people from treating others as we were treated.

Anyhow, our experience is over, Thank Goodness, but if this saves anyone else from going through what we went through while we were there, I am glad to post this.

  • Stayed: July 2012, traveled with family
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9  Thank S L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SilverSurfInnkeepers, General Manager at Silver Surf Motel, responded to this reviewResponded July 27, 2012

There are always two sides to every story. Unfortunately the actual story or situation is not mentioned in the above review. The reviewer was a late check-in that had not come to the office to register in the morning, which is normal for most late arrivals. Normally when a late check-in does not register the next morning we run the credit card on file for the first night stayed. When we ran the card on file it was declined.

Since the original reservation was for two nights our housekeer went to do the room for the stay over, there was NO Do Not Disturb sign so she went in and a cat jumped off the bed toward her. She was startled and surpised since we DO NOT ACCEPT CATS and our policy is NO Dog (pet) can be left unattended in the cabin for the safety reasons. Luckily she left the room without the cat getting out. Our Pet Policy is on our website, attached to your receipt at check-in, in the In-Room Book, and attached to your note with your key for late arrivals.

At this point we had a cabin with an unattended cat, a guest with a declined credit card, that had not registered ,and had not reurned a call from the message we left several hours earlier.

She returned late afternoon and was extremely upset by our phone message. We explained what we knew at this point. We had cause to be concered since her actions were irresponsible. She explained her niece showed up late the night before and without her knowledge brought the cat. We told her there would be a fine for leaving the cat alone and that she needed to remove it from the room and find a way to pay for the charges.

She sat in the office trying to contact family members to help with the charges. She said she refused to pay for the cat charges that was not her responsibility. She wanted her sister to pay those, since her neice was the one that brought the cat. The scene did become more dramatic when she continued to make calls and started crying. She said she felt as if we were accusing her of doing something wrong. From our perspective she was not taking responsibility , she made the reservation in her name with her credit card and she was the party responsible for the charges and whatever took place in the room. Again, she did not have the means to pay since her card was declined. She could have made her calls in her car in privacy without everyone hearing what was going on.

The review does not mention any of the circumstances leading up to how she claims she was treated. There has to be an understanding of what happened before judgement can be passed on how you were treated. Again, there are always two sides to every story and we wanted our side to be heard.

Michael & Janice Abrams
General Managers
Silver Surf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2012

Our extended family rented five rooms here, including pet and non-pet rooms. All were neat and clean and had outstanding views of the beach. Outside could use a new paint job soon, though that did not affect the quality of our stay. We appreciated the views, full kitchens and balconies, as well as use of the pool and hottub, available with all rooms. We fixed breakfast dishes in separate rooms and then got together in a room with a king, which allowed more space to move around and seating options for our nine family members. Being so close to the beach, the back lawn with wild bunnies, and getting special towels for the dogs and pool were all nice features. Service was friendly and helpful for all and several family members plan to return.

Room Tip: All rooms offer views, kitchens, balconies and proximity to pool and beach; just chose the sleeping arrangement you need.
  • Stayed: July 2012, traveled with family
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Thank DonnaPortlandOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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