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“Great place to relax” 4 of 5 bubbles
Review of Resort at The Mountain, BW Premier Collection

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Resort at The Mountain, BW Premier Collection
Ranked #2 of 2 Hotels in Welches
Los Altos, California
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great place to relax”
4 of 5 bubbles Reviewed August 10, 2013 via mobile

We booked three nights in a double queen at a great rate. The room was very pleasant with a great bath and quiet setting, although next time we will pick an upstairs room: feet above were pretty noisy. The beds were quite comfortable and we had room for multiple suitcases plus closet AND mini "mudroom" style entrance with hooks for wet things. There was a desk chair and club chair but a recliner or an ottoman to put up one's feet would be nice. We also missed having a power connection on the desk for assorted electronics.

When a light bulb failed maintenance replaced it immediately. We didn't really like the direct tv system but that's not why we went to the mountains! We borrowed bicycles and swam in the very well maintained pool in addition to taking several hikes in the area. We don't golf but it's a gorgeous course if that's your thing and the mini putting course looks like fun-- will probably try it next time.

We enjoyed our stay and will probably be back.

Stayed August 2013, traveled with family
Helpful?
Thank N D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review, August 12, 2013
Dear Guest,

Thank you for your time and thoughtful review of The Resort. We appreciate your comments, suggestions, and business.

SIncerely,

John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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709 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (195)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
Redmond, Washington
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed August 10, 2013

Wonderful resort with all the amenities one would want. Three nine hole golf courses with fantastic sceanery all around. Wildlife to view with the sound of rippling rivers nearby. And all of this on beautiful challenging courses.

Leave the course to their recreational area and you have a nice putting course, croquet set up, Bocci ball and if you want to rent a bike, it is also available.
Nice restauratns and bar on the premises.

Great side trips to Mt Hood and Timberline Lodge.

Room Tip: Only stayed in one and I assume the rest are just as good.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ezboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review, August 12, 2013
Dear Guest,

It is a pleasure to welcome guests with your appreciation. Thank you for taking time to recognize The Resort with your comments. We look forward to welcoming you on your return.

Sincerely,

John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern California
2 reviews
4 of 5 bubbles Reviewed August 8, 2013

What a beautiful resort in a perfect setting. Too bad it is marred by theft in the parking lots. Our car was targeted and gifts for friends were stolen even though well covered, and expensive perscription sun glasses that were in the glove box. The security is only on duty at 10 pm. Planned to stay 2 days but cut it short. Perhaps a gated entrance would help. There were lots of people walking through the parking lots and our room was far away from the main part of the hotel. More security is needed.

Room Tip: Try to choose a room based on proximity to security.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ldwaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review, August 9, 2013
Dear Guest,

We are very sorry to hear of your loss. Your comments are very important, and we are working closely with all of our neighbors to monitor our very busy area. Thank you for taking time to tell us about your experience.

Sincerely,

John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gleneden Beach, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 5, 2013

My whole family just spent the weekend here. My mom paid for 4 rooms, went in to the lobby to pay for all of our family. They charged her 544.26 for my room, then they charged me an additional $600.36 for a 2 night stay. I have called to have them adjust my charges and they will not call me back. I was a Travel Agent for 19 years and will never recommend this place to anyone. The room was nice, but the staff at the front desk are extremely worthless. I am appalled and upset that they stole a lot of money from me. We have always gone to Black Butte and I am sorry we didn't. Black Butte is top notch, professional and does not rip people off.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank melinda f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 bubbles Reviewed August 4, 2013

The staff were great, the food was great, but if you read the advertising and paid the prices you would have expected a heck of a lot more. The biggest disappointment was the Spa, which is why I took my wife and daughter there, the manicurist was second rate and unprofessional. I won't be returning.
I will say the restaurant food was excellent. The pub, not so good.

Room Tip: Don't stay here.
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  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Col0320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review, August 5, 2013
Dear Guest,

We are disappointed that your stay was not what you expected. We appreciate your comments on our staff and our service, and will be reviewing all your recommendations.

Sincerely,

John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed August 3, 2013

I will definitely be back. Very pleasant and helpful staff. My room was spacious with a roomy patio. I did not eat at the property, but did roam the grounds. The pool and hot tub are clean, but unremarkable - while i did not spend time there it was great to know for the future they have pool service from 10-5 (check hours as this is from memory). The spa was very nice and my massage was great. The waiting area is very comfortable and tranquil. A nice property with lots to do. Golf course looked great.

Room Tip: I liked the second floor
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  • Stayed July 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lotuslight73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review, August 9, 2013
Dear Guest,

Thank you for your comments and recommendations. We look forward to your return.

Sincerely,

John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bermuda
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 2, 2013

We intended to have a sentimental wing it driving tour of Oregon. Timberline showed us an expensive 'cupboard' of a room - which we declined - despite our sentimental attachment. We drove on to Welches and what a delight. The Resort At the Mountain surprised us at every turn. The receptionist welcomed us, gave us a super rate. The room was spacious and clean. Dinner was ok - not fab - but they tried hard and the menu is thoughtful. Breakfast was slow - but the food good. The golf was spectacular - a summer wednesday - gorgeous weather - the course in fantastic shape and no one out there! And the bar tender looked after us with some super home infused gin! We had a great time - bike rides etc. Would absolutely recommend this place.

Room Tip: We asked for a quiet room and got one in block 8.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bdatripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Resort M, General Manager at Resort at The Mountain, BW Premier Collection, responded to this review, August 5, 2013
Dear Guest,

Thank you for taking time to provide your comments and evaluation. We appreciate your comments and your referrals.

Sincerely,

John A. Erickson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Resort at The Mountain, BW Premier Collection

Property: Resort at The Mountain, BW Premier Collection
Address: 68010 E Fairway Ave, Mt Hood Golf Resort, Welches, OR 97067-9706 (Formerly The Resort at The Mountain)
Phone Number:
Location: United States > Oregon > Clackamas County > Welches
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 Hotels in Welches
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Resort at The Mountain, BW Premier Collection 4*
Number of rooms: 157
Official Description (provided by the hotel):
Nestled in the western highlands of Mt. Hood less than an hour above Portland, The Resort at The Mountain is a premier Oregon golf, ski & meeting resort. With a unique ambiance, exceptional service, and the natural beauty of national forests and clear running streams, The Resort offers a wonderful array of experiences for couples, families, outdoor enthusiasts and meeting or event groups. ... more   less 
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Also Known As:
The Resort At The Mountain Hotel Welches
Hotel At The Mountain
Resort At The Mountain

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