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Comfort Inn Columbia Gorge Gateway
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Reviews (240)
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178 - 183 of 240 reviews
Reviewed April 25, 2013

This hotel is not impressive as you drive up. A rectangle, 3 floors, looks like a million others. But inside all is updated. Latest furniture, bedding, carpet. Fridge, micro, ample plug-ins for electronics. Good lamps and pillows. Guest computer in lobby. Free breakfast is above average too. AND in late afternoons soup and cookies served. 1:00 PM ckout which is unheard of. Not one but two daily newspapers. Pleasant desk folks too. So much better than other medium priced places we've stayed. Highly recommended.

  • Stayed: April 2013, traveled as a couple
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Thank Tootsie7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loree_Harrell, General Manager at Comfort Inn Columbia Gorge Gateway, responded to this reviewResponded April 27, 2013

You made my morning by mentioning the plug-ins... we had a terrible situation in the room with available outlets until the renovation. I thought the fix of outlets on the lamp bases was brilliant, and significantly more elegant than stringing orange extension cords all over the room : ).

I love our 1:00 checkout - most guests can't take advantage of it, but it's sure nice to be able to sleep in, and to not have to wolf down breakfast and pack to get out by 11:00 when you have the freedom of day to linger.

Thank you for staying with us, and for making the time to write. We hope to see you back next time you're south!

Best,
Loree

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Reviewed April 21, 2013

The Front Desk staff of a hotel can make the whole stay good, bad or just another bed on the trip. The staff here made the whole one night stay a treat. Recommended a good restaurant. Was very nice. Rooms were very clean, nice. Breakfast was more than just a waffle. Bacon, eggs, biscuits and gravy, fruit, yogurt,..... very pleasant stay.

  • Stayed: April 2013, traveled as a couple
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Thank Pat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loree_Harrell, General Manager at Comfort Inn Columbia Gorge Gateway, responded to this reviewResponded April 23, 2013

I'll be stealing your first sentence for the opening quote of our training manual, Pat. : ) I am very glad your stay was in the "treat" category, and appreciate you making the time to write the review - we're working every day to find something we can do just a little better, and it's lovely to get feedback that it's paying off. We look forward to having you here again next time you're this direction!

- Loree

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Reviewed March 21, 2013

Booked this room after scrutinizing TripAdvisor reviews. We stayed here after driving westward through the Columbia River Gorge. We found it quite comfortable and pleasant, had no complaints at all, would certainly recommend it.

  • Stayed: March 2013, traveled with friends
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Thank Moniquepeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loree_Harrell, General Manager at Comfort Inn Columbia Gorge Gateway, responded to this reviewResponded March 22, 2013

So glad you had the opportunity to visit our beautiful Gorge! Hope you caught it in the sunny spots between the spurts of hail we've had the past few days : ).

We're delighted that you found our hotel a comfortable and pleasing place to stay after your explorations - that would be the plan.

Thank you for making the time to write, and we look forward to seeing you next time you're up this way!

Best to you,
Loree

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Reviewed March 20, 2013 via mobile

This hotel is pretty basic, but it is good value. We had a family suite which was large, lots of room to spread out. Breakfast had choices for us all. Not a fancy hotel, but a good, clean, pleasant one.

  • Stayed: March 2013
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Thank JMS75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loree_Harrell, General Manager at Comfort Inn Columbia Gorge Gateway, responded to this reviewResponded March 22, 2013

Most happy that you enjoyed your stay with us. No, we aren't fancy, but we have worked very hard to make the most of our rooms, breakfast, and, especially, to do our best to make sure everyone who walks in the door feels welcomed and walks out smiling.

Thank you for taking the time to write a review for us - it's appreciated, and we hope to see you again the next time you're through our way!

All the best,
Loree

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Reviewed January 7, 2013

I am only giving an average rating based on the room itself, housekeeping and breakfast.
the front desk was super nice and helpful when we called to reserve a room and upon arriving and leaving they were very warm and friendly!
we were told there were only 4 people staying in the hotel, so we would have peace and quiet on the 3rd floor. which was true. thanks front desk guy!
the room was clean however it had an old room, musty, kind of like the smell of old cigarette smoke.but its a smoke free hotel. so I am not sure what it was.
housekeeping: although we didn't have a do not disturb sign out I didn't expect housekeeping to be knocking on my door at 8:30am. I have never been awakened by housekeeping at any hotel that early. so I was a bit taken back by that.
and breakfast is a full hot breakfast with scrambled eggs, bacon, biscuits and gravy, waffles, and your choice of other continental items. they were plentiful. my only complaint is the eggs had been sitting awhile and were pretty rubbery, and the bacon was so crispy and crunchy I felt like I was eating bacon chips instead of strips. However i will give them that we ate at 9 and breakfast began at 6:30am-9:30 so we were catching the tail end of it.

  • Stayed: December 2012, traveled with family
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Thank Glamma4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loree_Harrell, General Manager at Comfort Inn Columbia Gorge Gateway, responded to this reviewResponded January 9, 2013

Thank you for your feedback, it's appreciated, and I'm glad you had a good experience at the front desk.

No, housekeeping should never be knocking before 10:00 a.m., and your review went straight from first reading to my maintenance supervisor to reinforce that with housekeepers. Breakfast is renewed throughout our breakfast hours of 6 - 10, so it shouldn't matter when you come down.

We would have been happy (always) to make a room move or an adjustment on your room. Our expectation of ourselves is that all is right with your stay, and if it is somehow not, that we make it right before you leave. If you will contact me, I would be happy to make that adjustment now or offer you a complimentary stay next time you're in the area.

We hope to see you again - we aim for delighted guests, and it hurts when we miss the mark, so would love the opportunity to overwrite that Mixed with a Great!. : )

All the best to you,
Loree

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