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“Poor service, hotel in disrepair”

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DoubleTree by Hilton Hotel Portland - Tigard
Ranked #2 of 9 Hotels in Tigard
Certificate of Excellence
Level Contributor
8 reviews
3 hotel reviews
“Poor service, hotel in disrepair”
Reviewed March 16, 2014

Good location and price but unlikely we'll stay here again. Came into town for the weekend and called to see if it was possible to check in early around 1:00. They checked our reservation and said yes but when we arrived 20 minutes later, the gal at the desk hassled us even when I told her we had just been told by phone we could check in early (yes, there were rooms available). The (dirty) hot tub was slightly warmer than the cold pool. Huge disappointment for our kids. I told the front desk and nothing had been done by the next day. Apparently maintenance leaves at 3:00 and is unavailable until the next day. Ice machine broken too. Typically I'm a fan of Phoenix Inns but this one is a dud.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RVfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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430 reviews from our community

Traveler rating
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    138
    63
    37
    15
See reviews for
151
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Boston, Massachusetts
Level Contributor
9 reviews
Reviewed February 19, 2014

We recently stayed at this suite. It has a convenient location and the beds were soft, big and comfortable. The hot breakfast made our stay extra enjoyable. Most of all, the staff was warm, helpful and friendly. The outdoor inner courtyard with lounge chairs and barbecue equipment was an added surprise. Nice place for families as well as business travelers.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PamelaF C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremiah703, Guest Relations Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review, March 5, 2014
Thank you for your review. We’re so glad you had a great stay at our hotel! We take great pride in our customer service, so we are very pleased that you found them to be friendly and helpful. We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford, Canada
Level Contributor
127 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed February 3, 2014

This location is just across the street from the Washington Square Mall, facing a quiet side street. The room was large (2 queens, a sofa, a desk and chairs, a microwave, fridge, coffee maker, and 2 sinks). It was very clean, smell free, and quiet, except for the bus backup beep at 6 AM. Breakfast was decent, and I'm allergic to gluten and still found enough food--peaches, banana, orange, eggs, and almost yoghurt. It said gluten free, but contained modified corn starch...
What's not to like? Yes it looked dated (wallpaper strip around the top of the room) and needed some repairs (the ceiling of the bathroom had suffered a leak, and the drywall in one corner was mashed up. That is the kind of thing that made it 4 instead of 5 stars--didn't bother me a bit.
This place was worth going to again.

Room Tip: There is a Red Lobster very close by.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 34oceanspirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremiah703, Guest Relations Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review, March 5, 2014
Thank you for your review. We’re so glad you were pleased with the location and size of the rooms. We try to make sure we have a variety of foods available for breakfast, so please let us know if there is something you would like to see included, in the future. We do plan to renovate in 2014, so hopefully the next time you stay, you will find even more to love! Thank you again for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grants Pass, Oregon
Level Contributor
153 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed December 29, 2013

My family and I stayed here for a week on a visit to the area. I don't think we will ever stay there again. The breakfast was good, but it was the same thing practically every day, just changing every slightly every other day. The wifi didn't work in the breakfast area. The hot tub was dirty and disgusting and had a layer of dirt and grime on the bottom and the jets didn't work (even after we turned the knob thing on the wall) There were NO chains or anything like that on the doors, so my toddler kept 'escaping' out the door and when we asked the lobby person at the desk if they had any door stops or wedges to use, they said they didn't have any. The door handle broke off when my husband was opening the door. The bottom drawer on the dresser came loose and had to be reattached several times, and last but not least, the faucet broke the day before we left!! My husband turned it on to wash his hands and the handle thing broke and it wouldn't turn off! Front desjk said that they didn't have anybody to fix it till the next day, so my husband had to rig it so that it just has a trickle going down. Awesome! NEVER staying there ever again!

Room Tip: Go somewhere else! tehre is another Phoenix Inn not even 2 miles from there!
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PrincessP541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodburn, OR
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 9, 2013

I have stayed at this Phoenix Inn numerous times over the past 3 years and have never been disappointed. The rooms are large, clean, each having a small refrig, micro wave and coffee maker. The staff is always friendly and helpful and willing to help. I have allergies to feathers/down and the staff (at all hours) has replaced my bed pillows and comforter with hypo allergic alternatives. Breakfast has a small but adequate selection and the breakfast bar and eating area are spotless.

The Phoenix Inn is close to a large mall, restaurants, the freeway and many area attractions. A good hotel for a reasonable price.

Room Tip: The rooms in the upper area seem to be newer and quieter.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CharWoodburn_OR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremiah703, Guest Relations Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review, December 10, 2013
Thank you so much for your kind review! We’re so glad you continue to have a wonderful experience at our hotel. We’re happy that you have enjoyed our breakfast. We always strive to make your stay as great as it can be, so please let us know if there are any other breakfast items you would like us to include. We hope we continue to meet and exceed your expectations. Thanks again for your kind words!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasant Hill, California
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 12, 2013 via mobile

This place is a little dated, it smells a little musty also, but it's a great deal if you need something close to Intel. It's not really close to much else, but there's a good restaurant bar right down the street with in walking distance.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeremiah703, Guest Relations Manager at DoubleTree by Hilton Hotel Portland - Tigard, responded to this review, December 10, 2013
Thank you for your review! We love having our Intel guests stay with us. We recently added new carpeting in our guest rooms, so hopefully you will soon find even more things to love about our hotel! Thank you again for your kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
174 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 7, 2013 via mobile

The rooms were clean modern and comfortable. I was most impressed by the breakfast. It had waffles, pancakes, biscuits and gravy, canned fruit, bagels, toast, etc. The only thing that was missing was yogurt and some fresh fruit. I would stay here again. I paid $72/night for a king suite and got this deal on hotwire.

Stayed October 2013, traveled as a couple
Helpful?
Thank Tara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Portland - Tigard

Property: DoubleTree by Hilton Hotel Portland - Tigard
Address: 9575 SW Locust Street, Tigard, OR 97223-6677 (Formerly Phoenix Inn Suites Tigard)
Phone Number:
Location: United States > Oregon > Tigard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Tigard
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — DoubleTree by Hilton Hotel Portland - Tigard 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Full-service hotel conveniently located 15 min from downtown Portland with comfortable guest rooms, indoor pool, onsite restaurant, complimentary WiFi, in-room microwave and refrigerator, and more. ... more   less 
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Also Known As:
Phoenix Inn Suites Tigard Hotel Tigard
Phoenix Hotel Tigard

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